Using suse since 2000
The last couple of updates have effectly with tumbleweed stopped a previous HP printer not useable and cannot be reconfigured
On another machine full fresh install cannot be configured again a HP
HPLip in installed sane is installed trying to use HP Setup OI keep getting no printer detected no print queue
Has Tumbleweed changed the way to setup a printer?
25 years never a problem now not good
Vic
Is it a USB-connected or Network-attached printer?
Anything enumerated by the following command?
sudo lpinfo -vIf you have a network printer, check the firewall configuration (if active)…
sudo firewalld-cmd --list-allReport back with the results of the above commands.
deano it is a stand alone all in one Dell no network at all
Dell:~ # lpinfo -v
network beh
file cups-brf:/
direct hp
network https
network ipp
network http
network ipps
serial serial:/dev/ttyS0?baud=115200
network lpd
network socket
network smb
direct hpfax
Second machine is remote will have to go there to do this
So USB-connected? Was the printer connected and turned on when you ran the lpinfo command?
No
Now turned on and got the same result 3 times
So no output similar to the following?
direct hp:/usb/DeskJet_2700_series?serial=CN12345ABC
direct usb://HP/DeskJet_2700%20series?serial=CN12345ABC
If not the next step is to unplug and replug the USB cable and capture the output from
lsusb
dmesg | tail -n 20
If the printer is not being detected at a low level, then could be faulty cable or USB port perhaps?
Changed the usb cable to a different port
Ran the command again
Dell:~ # lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 1ea7:0066 SHARKOON Technologies GmbH [Mediatrack Edge Mini Keyboard]
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 8087:8000 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 003: ID 1bcf:2b8e Sunplus Innovation Technology Inc. Integrated_Webcam_HD
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 1bcf:08a0 Sunplus Innovation Technology Inc. Gaming mouse [Philips SPK9304]
Bus 003 Device 003: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Dell:~ #
Dell:~ # dmesg | tail-n 20
tail-n: command not found
Dell
Dell:~ # lpinfo -v
network beh
file cups-brf:/
**direct hp:/usb/HP_Envy_6500e_series?serial=TH55JKJ023**
serial serial:/dev/ttyS0?baud=115200
network ipps
network https
direct usb://HP/Envy%206500e%20series?serial=TH55JKJ023&interface=1
network smb
network socket
network ipp
network http
network lpd
direct hpfax
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 1ea7:0066 SHARKOON Technologies GmbH [Mediatrack Edge Mini Keyboard]
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 8087:8000 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 003: ID 1bcf:2b8e Sunplus Innovation Technology Inc. Integrated_Webcam_HD
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 025: ID 03f0:0fb6 HP, Inc HP Envy 6500e series
Bus 003 Device 027: ID 1bcf:08a0 Sunplus Innovation Technology Inc. Gaming mouse [Philips SPK9304]
Bus 003 Device 028: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
As it showed the printer here I went to yast printer and was able to configure it there
Went to HP setup found it there
tried to print a test page
Failed
Tried to print a document
HP Envy 6500e series
HP_Envy_6500e
Print job has completed: Untitled 1
(george/10)
Nothing came out
Found this error
For CUPS log information, see the /var/log/cups/error_log file
Output for that
W [18/Oct/2025:14:44:57 +1000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
W [18/Oct/2025:14:44:57 +1000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
W [18/Oct/2025:14:44:57 +1000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
E [18/Oct/2025:14:48:15 +1000] [Job 1] could not create directory \"/home/george/BRF\": Permission denied
W [18/Oct/2025:14:48:15 +1000] [Job 1] Backend cups-brf returned status 1 (failed)
D [18/Oct/2025:14:48:15 +1000] [Job 1] The following messages were recorded from 02:48:15 PM to 02:48:15 PM
D [18/Oct/2025:14:48:15 +1000] [Job 1] Applying default options...
D [18/Oct/2025:14:48:15 +1000] [Job 1] Adding start banner page "none".
D [18/Oct/2025:14:48:15 +1000] [Job 1] Queued on "CUPS-BRF" by "george".
D [18/Oct/2025:14:48:15 +1000] [Job 1] Auto-typing file...
D [18/Oct/2025:14:48:15 +1000] [Job 1] Request file type is application/pdf.
D [18/Oct/2025:14:48:15 +1000] [Job 1] File of type application/pdf queued by "george".
There is a massive amount of information it would not allow me to forward the rest
Vic
Edit:
Code-Tags by Sauerland
Please use Code-Tags for Terminal output:
Code-Tags
@AussieOldGuy
You see the difference?
Better is to use copy/paste of a command.
Ok, so the printer is now detected at least. The error_log snippet you shared tells us nothing useful.
Remove the existing lengthy log with
sudo rm -f /var/log/cups/error_log
and put cupsd into debug logging mode with
sudo cupsctl --debug-logging
then do a test print.
Examine the log for errors eg
egrep -iA3 "filter|error" /var/log/cups/error_log
Report back here with the output.
Dell:~ # egrep -iA3 "filter|error" /var/log/cups/error_log
I [24/Oct/2025:15:14:10 +1000] Loaded MIME database from "/usr/share/cups/mime" and "/etc/cups": 78 types, 118 filters...
D [24/Oct/2025:15:14:10 +1000] Loading printer HP_Envy_6500e...
D [24/Oct/2025:15:14:10 +1000] cupsdMarkDirty(P----)
D [24/Oct/2025:15:14:10 +1000] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients"
--
D [24/Oct/2025:15:14:10 +1000] FindDeviceById failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
D [24/Oct/2025:15:14:10 +1000] Using profile ID "HP_Envy_6500e-Gray..".
D [24/Oct/2025:15:14:10 +1000] Calling CreateProfile(HP_Envy_6500e-Gray..,temp)
W [24/Oct/2025:15:14:10 +1000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
D [24/Oct/2025:15:14:10 +1000] Using profile ID "HP_Envy_6500e-RGB..".
D [24/Oct/2025:15:14:10 +1000] Calling CreateProfile(HP_Envy_6500e-RGB..,temp)
W [24/Oct/2025:15:14:10 +1000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
I [24/Oct/2025:15:14:10 +1000] Registering ICC color profiles for "HP_Envy_6500e".
D [24/Oct/2025:15:14:10 +1000] Calling CreateDevice(cups-HP_Envy_6500e,temp)
W [24/Oct/2025:15:14:10 +1000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
I [24/Oct/2025:15:14:10 +1000] Listening to [v1.::1]:631 on fd 7...
I [24/Oct/2025:15:14:10 +1000] Listening to 127.0.0.1:631 on fd 8...
I [24/Oct/2025:15:14:10 +1000] Listening to /run/cups/cups.sock on fd 3...
--
D [24/Oct/2025:15:14:10 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=505, response=0x55a4cfe1c840(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:14:10 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:14:10 +1000] [Client 1] bytes=0, http_state=0, data_remaining=505
D [24/Oct/2025:15:14:10 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:14:10 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x55a4cfe1c890(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:14:10 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:14:10 +1000] [Client 1] bytes=0, http_state=0, data_remaining=75
D [24/Oct/2025:15:14:10 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:14:38 +1000] [Client 2] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=1288, response=0x55a4cfecbfa0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:14:38 +1000] [Client 2] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:14:38 +1000] [Client 2] bytes=0, http_state=0, data_remaining=1288
D [24/Oct/2025:15:14:38 +1000] [Client 2] Flushing write buffer.
--
D [24/Oct/2025:15:14:39 +1000] [Client 2] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [24/Oct/2025:15:14:39 +1000] [Client 2] Closing connection.
D [24/Oct/2025:15:14:39 +1000] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
I [24/Oct/2025:15:14:40 +1000] Saving printers.conf...
--
D [24/Oct/2025:15:14:56 +1000] [Client 3] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=140, response=0x55a4cfe1c890(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:14:56 +1000] [Client 3] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:14:56 +1000] [Client 3] bytes=0, http_state=0, data_remaining=140
D [24/Oct/2025:15:14:56 +1000] [Client 3] Flushing write buffer.
--
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] con->http=0x55a4cfed42d0
D [24/Oct/2025:15:14:56 +1000] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=35061, response=(nil)(), pipe_pid=0, file=17
D [24/Oct/2025:15:14:56 +1000] [Client 4] Flushing write buffer.
D [24/Oct/2025:15:14:56 +1000] [Client 4] New state is HTTP_STATE_WAITING
D [24/Oct/2025:15:14:56 +1000] [Client 4] Waiting for request.
--
D [24/Oct/2025:15:14:56 +1000] [Client 4] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [24/Oct/2025:15:14:56 +1000] [Client 4] Closing connection.
D [24/Oct/2025:15:14:56 +1000] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
D [24/Oct/2025:15:14:56 +1000] [Client 3] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [24/Oct/2025:15:14:56 +1000] [Client 3] Closing connection.
D [24/Oct/2025:15:14:56 +1000] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
D [24/Oct/2025:15:14:57 +1000] Expiring subscriptions...
--
D [24/Oct/2025:15:15:03 +1000] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=1288, response=0x55a4cfecbfa0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 5] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 5] bytes=0, http_state=0, data_remaining=1288
D [24/Oct/2025:15:15:03 +1000] [Client 5] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=22361, response=0x55a4cfe1c890(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 5] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 5] bytes=0, http_state=0, data_remaining=22361
D [24/Oct/2025:15:15:03 +1000] [Client 5] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=200, response=0x55a4cfec7e20(IPP_STATE_IDLE), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 5] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 5] bytes=0, http_state=0, data_remaining=200
D [24/Oct/2025:15:15:03 +1000] [Client 5] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] 3 filters for job:
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [24/Oct/2025:15:15:03 +1000] [Job 17] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
D [24/Oct/2025:15:15:03 +1000] [Job 17] hpcups (application/vnd.cups-raster to printer/HP_Envy_6500e, cost 0)
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[8]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[9]="SERVER_ADMIN=root@Dell"
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[10]="SOFTWARE=CUPS/2.4.14"
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[11]="TMPDIR=/var/spool/cups/tmp"
--
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started filter /usr/lib/cups/filter/pdftopdf (PID 7488)
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started filter /usr/lib/cups/filter/gstoraster (PID 7489)
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started filter /usr/lib/cups/filter/hpcups (PID 7490)
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started backend /usr/lib/cups/backend/hp (PID 7491)
D [24/Oct/2025:15:15:03 +1000] cupsdMarkDirty(----S)
D [24/Oct/2025:15:15:03 +1000] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients and dirty files"
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=478, response=0x55a4cfec0900(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=478
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=170, response=0x55a4cfe24640(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 5] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 5] bytes=0, http_state=0, data_remaining=170
D [24/Oct/2025:15:15:03 +1000] [Client 5] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=505, response=0x55a4cfec7e20(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=505
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=482, response=0x55a4cfe24640(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=482
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf: Last filter determined by the PPD: hpcups; FINAL_CONTENT_TYPE: application/vnd.cups-raster => pdftopdf will not log pages in page_log.
D [24/Oct/2025:15:15:03 +1000] [Job 17] PDF interactive form and annotation flattening done via QPDF
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf: \"print-scaling\" IPP attribute: auto
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf: Print scaling mode: Do not scale, center, crop if needed
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] PID 7488 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [24/Oct/2025:15:15:03 +1000] [Job 17] OUTFORMAT=\"<none>\", so output format will be CUPS/PWG Raster
D [24/Oct/2025:15:15:03 +1000] [Job 17] Color Manager: Calibration Mode/Off
D [24/Oct/2025:15:15:03 +1000] [Job 17] Calling FindDeviceById(cups-HP_Envy_6500e)
D [24/Oct/2025:15:15:03 +1000] [Job 17] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
D [24/Oct/2025:15:15:03 +1000] [Job 17] Failed to get find device cups-HP_Envy_6500e
D [24/Oct/2025:15:15:03 +1000] [Job 17] Calling FindDeviceById(cups-HP_Envy_6500e)
D [24/Oct/2025:15:15:03 +1000] [Job 17] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name is not activatable
D [24/Oct/2025:15:15:03 +1000] [Job 17] Failed to get device cups-HP_Envy_6500e
D [24/Oct/2025:15:15:03 +1000] [Job 17] Color Manager: no profiles specified in PPD
D [24/Oct/2025:15:15:03 +1000] cupsdMarkDirty(---J-)
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[8]=\"PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin\"
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[9]=\"SERVER_ADMIN=root@Dell\"
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[10]=\"SOFTWARE=CUPS/2.4.14\"
D [24/Oct/2025:15:15:03 +1000] [Job 17] envp[11]=\"TMPDIR=/var/spool/cups/tmp\"
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=555, response=0x55a4cfec0900(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=555
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=548, response=0x55a4cfec11a0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=548
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=532, response=0x55a4cfed3be0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=532
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=525, response=0x55a4cfecb450(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=525
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=532, response=0x55a4cfecb860(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=532
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=525, response=0x55a4cfed7000(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=525
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
D [24/Oct/2025:15:15:03 +1000] cupsdMarkDirty(----S)
D [24/Oct/2025:15:15:03 +1000] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
D [24/Oct/2025:15:15:03 +1000] [Notifier] state=3
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=525, response=0x55a4cfed6d30(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=525
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=532, response=0x55a4cfdf8e00(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=532
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=525, response=0x55a4cfed7bb0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=525
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=531, response=0x55a4cfed8280(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=531
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=524, response=0x55a4cfed8350(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:03 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:03 +1000] [Client 1] bytes=0, http_state=0, data_remaining=524
D [24/Oct/2025:15:15:03 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] PID 7489 (/usr/lib/cups/filter/gstoraster) exited with no errors.
D [24/Oct/2025:15:15:03 +1000] [Job 17] PID 7490 (/usr/lib/cups/filter/hpcups) exited with no errors.
D [24/Oct/2025:15:15:04 +1000] Expiring subscriptions...
D [24/Oct/2025:15:15:11 +1000] [Job 17] ready to print
D [24/Oct/2025:15:15:11 +1000] cupsdMarkDirty(---J-)
--
D [24/Oct/2025:15:15:11 +1000] [Job 17] PID 7491 (/usr/lib/cups/backend/hp) exited with no errors.
D [24/Oct/2025:15:15:11 +1000] [Client 1] con->http=0x55a4cfecf030
D [24/Oct/2025:15:15:11 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=526, response=0x55a4cfed8b60(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:11 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:11 +1000] [Client 1] bytes=0, http_state=0, data_remaining=526
D [24/Oct/2025:15:15:11 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:11 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=505, response=0x55a4cfdf74d0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:11 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:11 +1000] [Client 1] bytes=0, http_state=0, data_remaining=505
D [24/Oct/2025:15:15:11 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:11 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x55a4cfecb050(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:11 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:11 +1000] [Client 1] bytes=0, http_state=0, data_remaining=75
D [24/Oct/2025:15:15:11 +1000] [Client 1] Flushing write buffer.
--
D [24/Oct/2025:15:15:11 +1000] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=505, response=0x55a4cfdf7290(IPP_STATE_DATA), pipe_pid=0, file=-1
D [24/Oct/2025:15:15:11 +1000] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [24/Oct/2025:15:15:11 +1000] [Client 1] bytes=0, http_state=0, data_remaining=505
D [24/Oct/2025:15:15:11 +1000] [Client 1] Flushing write buffer.
That error_log shows no processing errors…
D [24/Oct/2025:15:15:03 +1000] [Job 17] 3 filters for job:
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [24/Oct/2025:15:15:03 +1000] [Job 17] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
D [24/Oct/2025:15:15:03 +1000] [Job 17] hpcups (application/vnd.cups-raster to printer/HP_Envy_6500e, cost 0)
.
.
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started filter /usr/lib/cups/filter/pdftopdf (PID 7488)
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started filter /usr/lib/cups/filter/gstoraster (PID 7489)
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started filter /usr/lib/cups/filter/hpcups (PID 7490)
I [24/Oct/2025:15:15:03 +1000] [Job 17] Started backend /usr/lib/cups/backend/hp (PID 7491)
.
.
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf: Last filter determined by the PPD: hpcups; FINAL_CONTENT_TYPE: application/vnd.cups-raster => pdftopdf will not log pages in page_log.
D [24/Oct/2025:15:15:03 +1000] [Job 17] PDF interactive form and annotation flattening done via QPDF
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf: \"print-scaling\" IPP attribute: auto
D [24/Oct/2025:15:15:03 +1000] [Job 17] pdftopdf: Print scaling mode: Do not scale, center, crop if needed
--
D [24/Oct/2025:15:15:03 +1000] [Job 17] PID 7488 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
.
.
D [24/Oct/2025:15:15:03 +1000] [Job 17] PID 7489 (/usr/lib/cups/filter/gstoraster) exited with no errors.
D [24/Oct/2025:15:15:03 +1000] [Job 17] PID 7490 (/usr/lib/cups/filter/hpcups) exited with no errors.
D [24/Oct/2025:15:15:04 +1000] Expiring subscriptions...
D [24/Oct/2025:15:15:11 +1000] [Job 17] ready to print
.
D [24/Oct/2025:15:15:11 +1000] [Job 17] PID 7491 (/usr/lib/cups/backend/hp) exited with no errors.
Did the printer produce a blank page, or did it remain inactive/silent when the print job was sent?
Is HP plugin firmware installed?
If required do
sudo hp-plugin -i
then restart CUPS
sudo systemctl restart cups
and try printing again.
Dean
I have setup this installation for an elderly friend of mine who is 86
years of age
He was totally frustrated with Windows 10 and worried about the end of
support
He lives over an hour away
So I worked on it last Saturday all day trying to get the printer configured
The last two days I have been using anydesk to try to fix according to
your instructions
But I have to wait for him to be available thus the delay sometimes
The only thing he wants it for is Internet Emails using Thunderbird and
Printing
By the way I am 86 years of age and have been using Suse since 2000
After your first set of instructions it found the printer
When I click print it says printing document
It then says printout completed
Then another box flashes up and says printout cancelled in that order
The printer makes a couple of light noises
But no paper comes out
I have restarted the computer and printer many times
Always the same result
This is a brand new printer straight out of the box
He had an old canon but he bought the HP I have been able always to
configure HP Brother Canon
Being usb connected is there any chance Samba which he doesn’t need and
not configured or Firewall any part of the problem
Just noticed your reply to check the plugin did that and no it
downloaded it and I restarted CUPS tried printing same result
I am not sure what has happened here
But it is very frustrating
I thank you for spending so much time on this
I really appreciate what you have advised
Vic Springall
Always a challenge to assist remotely with this type of issue. I’m convinced that the driver is ok.
As you mentioned that the printer is new out of the box - is there a chance that some of the shipping packaging remains? Some thoughts:
- A foam or cardboard insert under the carriage
- Coloured tape over the paper path or printhead,
Try having him print a test page directly from the printer panel (not the computer). Does that work successfully?
Does the printer’s display show anything of interest?
No, not relevant or possible to impact with the situation you describe.
When I set it up I printed the test page to put in the scanner and a print alignment
That printed correctly
OK, that is useful info, so nothing jammed.
I guess worth confirming the driver and model config just in case…
egrep -i "name|model|filter" /etc/cups/ppd/*
Make sure that the printer is power cycled as well perhaps.