Printer not working

English Hardware
#1

Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some time without any problems. Now I have installed a new B&W cartridge which works fine with Windows 7 but not with Linux, .i.e., I click the PRINT button and nothing happens. I checked with YAST and it indicates that the printer is configured - anyway, that was done long ago, driver installed etc…

Any ideas? I much appreciate your advice,
pe1800

#2

On 2014-01-16 19:56, pe1800 wrote:
>
> Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some time
> without any problems. Now I have installed a new B&W cartridge which
> works fine with Windows 7 but not with Linux, .i.e., I click the PRINT
> button and nothing happens. I checked with YAST and it indicates that
> the printer is configured - anyway, that was done long ago, driver
> installed etc…

Try simply printing a plain text file from the command line:


lpr filename.txt

Then check what print log file changes:


ls -ltr /var/log/cups/

and then view what it has to say:


less /var/log/cups/error_log

go down to end of it and read… if there are more files that changed,
read them.

–
Cheers / Saludos,

Carlos E. R.
(from 12.3 x86_64 “Dartmouth” at Telcontar)

#3
  1. I wonder if the Linux driver might need some assistance with the printer config on the printer itself. The following FAQ guide is meant for Windows/Mac users, but may be relevant

http://welcome.solutions.brother.com/BSC/public/as/sg/en/faq/faq/000000/002400/000061/faq002461_003.html?reg=as&c=sg&lang=en&prod=mfcj6510dw_all

  1. You might need to get more information from /var/log/cups/error_log, but it is often helpful to increase the cups verbosity first by changing the ‘LogLevel’ directive in /etc/cups/cupsd.conf like this
LogLevel debug

or even

LogLevel debug2

but it does mean

You can either review this file in its entirety, or start watching the output just prior to sending a print job with

tail -f /var/log/cups/error_log

and use CTRL-C to terminate when you have captured enough useful info

#4

pe1800 wrote:

>
> Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some
time
> without any problems. Now I have installed a new B&W cartridge which
> works fine with Windows 7 but not with Linux, .i.e., I click the PRINT
> button and nothing happens. I checked with YAST and it indicates that
> the printer is configured - anyway, that was done long ago, driver
> installed etc…
>
> Any ideas? I much appreciate your advice,
> pe1800
>
I have a Brothers MFC-J6710DW and its working with openSUSE 12.3 and
13.1 with no problems printing.

Have you checked the Brothers Website for any driver updates?

CODE (URL is all one line)

http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/
download_prn.html#MFC-J6510DW

If your driver is older I’d try this one. It is the same drivers as the
6710DW I have.
I did run into an issue with SANE (Scanner function) when I installed
13.1. Its fixed now.

Russ

openSUSE 13.1(Linux 3.11.6-4-desktop x86_64|
Intel(R) Quad Core™ i5-4440 CPU @ 3.10GHz|8GB DDR3|
GeForce 8400GS (NVIDIA-Linux-x86_64-331.38)|KDE 4.12.0