Portable HDDs do not work, flash disks OK

English Hardware
1

Hi,
short time ago, I upgraded from Opensuse 12.1 to 12.2. Today I took a portable drive from my office and needed to work with some data on it. The HDD is older WD MyPassport with usb 2.0, formatted as FAT. I tried almost all usb ports on my desktop PC but always the same - this HDD light switches ON, the HDD inside starts moving, but no media is connected. Removed all other portable media from usb ports, but problem remains.

I also tried reboot - no difference - and brother borrowed me his Toshiba portable HDD - same problem.

Does anybody here have any idea, where could be problem?

DMESG says this for:

  111.194479] usb 2-4: new high-speed USB device number 9 using ehci_hcd
  111.328300] usb 2-4: New USB device found, idVendor=1058, idProduct=0704
  111.328308] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  111.328314] usb 2-4: Product: External HDD    
  111.328318] usb 2-4: Manufacturer: Western Digital 
  111.328321] usb 2-4: SerialNumber: 57442D575831304138395832393033
  111.329033] usb-storage 2-4:1.0: Quirks match for vid 1058 pid 0704: 8000
  111.329086] scsi10 : usb-storage 2-4:1.0
  112.328980] scsi 10:0:0:0: Direct-Access     WD       3200BMV External 1.75 PQ: 0 ANSI: 4
  112.329313] sd 10:0:0:0: Attached scsi generic sg4 type 0
  112.330714] sd 10:0:0:0: [sdd] 625142448 512-byte logical blocks: (320 GB/298 GiB)
  112.332827] sd 10:0:0:0: [sdd] Write Protect is off
  112.332833] sd 10:0:0:0: [sdd] Mode Sense: 23 00 00 00
  112.333823] sd 10:0:0:0: [sdd] No Caching mode page present
  112.333828] sd 10:0:0:0: [sdd] Assuming drive cache: write through
  112.336818] sd 10:0:0:0: [sdd] No Caching mode page present
  112.336822] sd 10:0:0:0: [sdd] Assuming drive cache: write through
  112.351963] usb 2-4: USB disconnect, device number 9
  112.385888] sd 10:0:0:0: [sdd] Unhandled error code
  112.385894] sd 10:0:0:0: [sdd]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
  112.385901] sd 10:0:0:0: [sdd] CDB: Read(10): 28 00 00 00 00 00 00 00 08 00
  112.385920] end_request: I/O error, dev sdd, sector 0
  112.385926] Buffer I/O error on device sdd, logical block 0
  112.385993] ldm_validate_partition_table(): Disk read failed.
  112.386061]  sdd: unable to read partition table
  112.386272] sd 10:0:0:0: [sdd] READ CAPACITY failed
  112.386276] sd 10:0:0:0: [sdd]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
  112.386282] sd 10:0:0:0: [sdd] Sense not available.
  112.386328] sd 10:0:0:0: [sdd] No Caching mode page present
  112.386332] sd 10:0:0:0: [sdd] Assuming drive cache: write through
  112.386337] sd 10:0:0:0: [sdd] Attached SCSI disk
  117.927180] usb 2-4: new high-speed USB device number 10 using ehci_hcd
  118.075118] hub 2-0:1.0: unable to enumerate USB device on port 4
  127.662395] usb 2-4: new high-speed USB device number 11 using ehci_hcd
  127.810324] hub 2-0:1.0: unable to enumerate USB device on port 4
  133.095733] usb 2-4: new high-speed USB device number 12 using ehci_hcd
  133.243668] hub 2-0:1.0: unable to enumerate USB device on port 4
  138.525075] usb 2-4: new high-speed USB device number 13 using ehci_hcd
  138.673001] hub 2-0:1.0: unable to enumerate USB device on port 4
  143.954389] usb 2-4: new high-speed USB device number 14 using ehci_hcd
  144.106344] hub 2-0:1.0: unable to enumerate USB device on port 4
  149.387724] usb 2-4: new high-speed USB device number 15 using ehci_hcd
  149.539658] hub 2-0:1.0: unable to enumerate USB device on port 4
  154.817061] usb 2-4: new high-speed USB device number 16 using ehci_hcd
  154.950993] usb 2-4: New USB device found, idVendor=1058, idProduct=0704
  154.951000] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  154.951005] usb 2-4: Product: External HDD    
  154.951009] usb 2-4: Manufacturer: Western Digital 
  154.951013] usb 2-4: SerialNumber: 57442D575831304138395832393033
  154.951700] usb-storage 2-4:1.0: Quirks match for vid 1058 pid 0704: 8000
  154.951748] scsi11 : usb-storage 2-4:1.0
  155.951667] scsi 11:0:0:0: Direct-Access     WD       3200BMV External 1.75 PQ: 0 ANSI: 4
  155.951993] sd 11:0:0:0: Attached scsi generic sg4 type 0
  155.952776] sd 11:0:0:0: [sdd] 625142448 512-byte logical blocks: (320 GB/298 GiB)
  155.954037] sd 11:0:0:0: [sdd] Write Protect is off
  155.954044] sd 11:0:0:0: [sdd] Mode Sense: 23 00 00 00
  155.955521] sd 11:0:0:0: [sdd] No Caching mode page present
  155.955527] sd 11:0:0:0: [sdd] Assuming drive cache: write through
  155.959517] sd 11:0:0:0: [sdd] No Caching mode page present
  155.959523] sd 11:0:0:0: [sdd] Assuming drive cache: write through
  156.012138]  sdd: sdd1
  156.016492] sd 11:0:0:0: [sdd] No Caching mode page present
  156.016499] sd 11:0:0:0: [sdd] Assuming drive cache: write through
  156.016504] sd 11:0:0:0: [sdd] Attached SCSI disk
  156.706536] usb 2-4: USB disconnect, device number 16
  162.181447] usb 2-4: new high-speed USB device number 17 using ehci_hcd
  162.333357] hub 2-0:1.0: unable to enumerate USB device on port 4
  167.710727] usb 2-4: new high-speed USB device number 18 using ehci_hcd
  167.862661] hub 2-0:1.0: unable to enumerate USB device on port 4
  173.140054] usb 2-4: new high-speed USB device number 19 using ehci_hcd
  173.291986] hub 2-0:1.0: unable to enumerate USB device on port 4
  173.682564] SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0202:72ff:fe6d:3c8c DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
  178.573391] usb 2-4: new high-speed USB device number 20 using ehci_hcd
  178.725319] hub 2-0:1.0: unable to enumerate USB device on port 4
  183.902769] usb 2-4: new high-speed USB device number 21 using ehci_hcd
  184.054709] hub 2-0:1.0: unable to enumerate USB device on port 4
  189.332102] usb 2-4: new high-speed USB device number 22 using ehci_hcd
  189.466257] usb 2-4: New USB device found, idVendor=1058, idProduct=0704
  189.466266] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  189.466272] usb 2-4: Product: External HDD    
  189.466276] usb 2-4: Manufacturer: Western Digital 
  189.466280] usb 2-4: SerialNumber: 57442D575831304138395832393033
  189.466992] usb-storage 2-4:1.0: Quirks match for vid 1058 pid 0704: 8000
  189.467037] scsi12 : usb-storage 2-4:1.0
  190.466799] scsi 12:0:0:0: Direct-Access     WD       3200BMV External 1.75 PQ: 0 ANSI: 4
  190.467131] sd 12:0:0:0: Attached scsi generic sg4 type 0
  190.467672] sd 12:0:0:0: [sdd] 625142448 512-byte logical blocks: (320 GB/298 GiB)
  190.468662] sd 12:0:0:0: [sdd] Write Protect is off
  190.468668] sd 12:0:0:0: [sdd] Mode Sense: 23 00 00 00
  190.469675] sd 12:0:0:0: [sdd] No Caching mode page present
  190.469680] sd 12:0:0:0: [sdd] Assuming drive cache: write through
  190.472655] sd 12:0:0:0: [sdd] No Caching mode page present
  190.472661] sd 12:0:0:0: [sdd] Assuming drive cache: write through
  190.515520]  sdd: sdd1
  190.519638] sd 12:0:0:0: [sdd] No Caching mode page present
  190.519643] sd 12:0:0:0: [sdd] Assuming drive cache: write through
  190.519648] sd 12:0:0:0: [sdd] Attached SCSI disk
  190.808882] usb 2-4: USB disconnect, device number 22
  190.843354] sd 12:0:0:0: [sdd] Unhandled error code
  190.843361] sd 12:0:0:0: [sdd]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
  190.843372] sd 12:0:0:0: [sdd] CDB: Read(10): 28 00 25 42 96 ff 00 00 08 00
  190.843388] end_request: I/O error, dev sdd, sector 625121023
  190.843396] Buffer I/O error on device sdd1, logical block 625120960
  190.843402] Buffer I/O error on device sdd1, logical block 625120961
  190.843406] Buffer I/O error on device sdd1, logical block 625120962
  190.843410] Buffer I/O error on device sdd1, logical block 625120963
  190.843414] Buffer I/O error on device sdd1, logical block 625120964
  190.843418] Buffer I/O error on device sdd1, logical block 625120965
  190.843422] Buffer I/O error on device sdd1, logical block 625120966
  190.843426] Buffer I/O error on device sdd1, logical block 625120967
  190.844088] Buffer I/O error on device sdd1, logical block 24

Full bash output for both HDDs is here.

My brother tried that WD disk on his laptop (Opensuse 12.2 too) and had no problem (and also of course uses his Toshiba drive without any problems). Other portable media - flash disks etc. work OK on my machine.

2

Did you really do a regular upgrade? If this was me, and I did an upgrade, I would consider doing a full reinstall. However, DO NOT FORMAT your /home partition if you created one that was separate. All personnel data will be retained and you only need to reload your applications. It is more of a pain to do as you must manually create a custom partition setup that reuses all of your old partitions, creates no new ones but which only reformats the root / one. It is the way I always install the next openSUSE version myself. You can also upgrade your kernel version which could work, but it is very hard to say, but easy to do.

Latest Kernel 3.6.6: http://www.kernel.org/pub/linux/kernel/v3.0/linux-3.6.6.tar.bz2

Kernel Compile Script: S.A.K.C. - SUSE Automated Kernel Compiler - Version 2.78 - Blogs - openSUSE Forums

Its worth a try before you do anything else. After the new kernel compile and using openSUSE 12.2 and Grub 2, the most recent kernel, such as 3.6.6, would be the top entry just called openSUSE but you can find from the advanced menu by kernel version number if you like.

Thank You,

3

On 2012-11-09 21:56, juhele wrote:
>
> Hi,
> short time ago, I upgraded from Opensuse 12.1 to 12.2.

What method did you use? Did you complete the cleanup?

Online upgrade
method
Offline upgrade
method

–
Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” (Minas Tirith))

4

Hi,
I used the Online upgrade method using Zypper. I only noticed one problem at the end of the process, when the system reinstalled the Wifi manager and I lost connection to the Internet. I had to reboot and then did package dependency check in Yast to be sure, but I did not find any way to check the upgrade. I did not want the full reinstall as I would have to download all the packages again and my connection is not much fast. :stuck_out_tongue:

However, unfortunately this seems to be hardware based problem as I tried to boot Windows XP (have dualboot) and I am unable to get those HDDs work there too. I will try to borrow an active usb hub and check it gain as I think I used portable HDD some longer time ago on this machine. :’(

5

On 2012-11-11 19:46, juhele wrote:

> However, unfortunately this seems to be hardware based problem as I
> tried to boot Windows XP (have dualboot) and I am unable to get those
> HDDs work there too. I will try to borrow an active usb hub and check it
> gain as I think I used portable HDD some longer time ago on this
> machine. :’(

Are those disks powered via the usb cable, or do they have independent
power?

–
Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” (Minas Tirith))

6

Hi,
they are both powered via single usb cable and they are used with laptops without problems.

7

On 2012-11-12 00:06, juhele wrote:
>
> robin_listas;2503145 Wrote:
>>
>> Are those disks powered via the usb cable, or do they have independent
>> power?
>
> Hi,
> they are both powered via single usb cable and they are used with
> laptops without problems.

Then connect the external power and repeat tests. If it works, then it
is not a Linux problem, it is your hardware.

–
Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” (Minas Tirith))