Optical disk drive no more detected after on-line update

Hi All
I run opensuse 13.1 on a sony vaio model svs131a11m

Linux version 3.11.10-29-desktop (geeko@buildhost) (gcc version 4.8.1 20130909 [gcc-4_8-branch revision 202388] (SUSE Linux) ) #1 SMP PREEMPT Thu Mar 5 16:24:00 UTC 2015 (338c513)

I’m not able to say exactly when the optical disk drive started to be no more detected (initially it was detected I played CD from it and burned some opensuse iso image )

the output of the

lspci -k

is

00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
    Subsystem: Sony Corporation Device 9099
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port (rev 09)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
    Subsystem: Sony Corporation Device 909a
    Kernel driver in use: i915
    Kernel modules: i915
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_hcd
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: mei_me
    Kernel modules: mei_me
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: ehci-pci
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:1c.2 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 3 (rev c4)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: ehci-pci
00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: lpc_ich
    Kernel modules: lpc_ich
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: ahci
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
    Subsystem: Sony Corporation Device 9099
    Kernel modules: i2c_i801
01:00.0 VGA compatible controller: NVIDIA Corporation GK107M [GeForce GT 640M LE] (rev ff)
    Kernel modules: nvidiafb, nouveau
02:00.0 Network controller: Intel Corporation Centrino Advanced-N 6235 (rev 24)
    Subsystem: Intel Corporation Centrino Advanced-N 6235 AGN
    Kernel driver in use: iwlwifi
    Kernel modules: iwlwifi
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: rtsx_pci
    Kernel modules: rtsx_pci
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 07)
    Subsystem: Sony Corporation Device 9099
    Kernel driver in use: r8169
    Kernel modules: r8169

This is the output of the

dmesg

command, concerning an error message I cannot understand:

 
[26892.503314] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4050000 action 0xe frozen
[26892.503319] ata5: irq_stat 0x00400040, connection status changed
[26892.503321] ata5: SError: { PHYRdyChg CommWake DevExch }
[26892.503327] ata5: hard resetting link
[26893.435293] ata5: SATA link down (SStatus 0 SControl 300)
[26893.435308] ata5: EH complete
[26893.454977] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
[26893.454983] ata5: irq_stat 0x00000040, connection status changed
[26893.454986] ata5: SError: { DevExch }
[26893.454994] ata5: hard resetting link
[26894.178147] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[26894.178267] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x100)
[26899.183889] ata5: hard resetting link
[26899.489140] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[26899.491075] ata5.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
[26899.491085] ata5.00: ATAPI: MATSHITADVD-RAM UJ8A7AS, 1.00, max UDMA/100
[26904.495880] ata5.00: qc timeout (cmd 0xef)
[26904.495886] ata5.00: failed to set xfermode (err_mask=0x4)
[26904.495889] ata5: limiting SATA link speed to 1.5 Gbps
[26904.495890] ata5.00: limiting speed to UDMA/100:PIO3
[26904.495892] ata5: hard resetting link
[26904.801299] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[26909.807004] ata5.00: qc timeout (cmd 0xa1)
[26909.807013] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[26909.807015] ata5.00: revalidation failed (errno=-5)
[26909.807016] ata5.00: disabled
[26909.807026] ata5: hard resetting link
[26910.112356] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[26910.112374] ata5: EH complete
[26925.591798] ata5: exception Emask 0x50 SAct 0x0 SErr 0x40d0800 action 0xe frozen
[26925.591804] ata5: irq_stat 0x00400040, connection status changed
[26925.591807] ata5: SError: { HostInt PHYRdyChg CommWake 10B8B DevExch }
[26925.591813] ata5: hard resetting link
[26926.314889] ata5: SATA link down (SStatus 0 SControl 300)
[26926.314904] ata5: EH complete
[26939.499326] type=1400 audit(1439709980.814:42): apparmor="DENIED" operation="rename_src" parent=1 profile="/usr/sbin/nmbd" name="/var/log/samba/log.nmbd" pid=966 comm="nmbd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
[27015.906942] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[27015.906946] ata5: irq_stat 0x00000040, connection status changed
[27015.906949] ata5: SError: { CommWake DevExch }
[27015.906955] ata5: hard resetting link
[27016.630122] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[27016.632272] ata5.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
[27016.632298] ata5.00: ATAPI: MATSHITADVD-RAM UJ8A7AS, 1.00, max UDMA/100
[27018.985775] ata5.00: failed to set xfermode (err_mask=0x100)
[27021.635883] ata5: hard resetting link
[27021.941193] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[27021.943119] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x100)
[27021.943149] ata5.00: revalidation failed (errno=-5)
[27021.943153] ata5: limiting SATA link speed to 1.5 Gbps
[27026.946852] ata5: hard resetting link
[27027.252261] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27027.254188] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x100)
[27027.254221] ata5.00: revalidation failed (errno=-5)
[27027.254224] ata5.00: disabled
[27027.254240] ata5: exception Emask 0x52 SAct 0x0 SErr 0x1000c00 action 0x6 frozen t4
[27027.254243] ata5: irq_stat 0x08000000, interface fatal error
[27027.254254] ata5: SError: { Proto HostInt TrStaTrns }
[27027.254270] ata5: hard resetting link
[27027.559580] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27027.559594] ata5: EH complete
[27039.627053] ata5: exception Emask 0x50 SAct 0x0 SErr 0x40d0800 action 0xe frozen
[27039.627057] ata5: irq_stat 0x00400040, connection status changed
[27039.627060] ata5: SError: { HostInt PHYRdyChg CommWake 10B8B DevExch }
[27039.627065] ata5: hard resetting link
[27040.350270] ata5: SATA link down (SStatus 0 SControl 300)
[27040.350285] ata5: EH complete
[27128.818300] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[27128.818307] ata5: irq_stat 0x00000040, connection status changed
[27128.818311] ata5: SError: { CommWake DevExch }
[27128.818362] ata5: hard resetting link
[27129.542240] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[27131.063187] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x100)
[27134.547956] ata5: hard resetting link
[27134.853297] ata5: SATA link down (SStatus 0 SControl 300)
[27134.853309] ata5: EH complete
[27146.371022] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[27146.371026] ata5: irq_stat 0x00000040, connection status changed
[27146.371029] ata5: SError: { CommWake DevExch }
[27146.371034] ata5: hard resetting link
[27147.302545] ata5: SATA link down (SStatus 0 SControl 300)
[27147.302558] ata5: EH complete
[27147.847837] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[27147.847842] ata5: irq_stat 0x00000040, connection status changed
[27147.847845] ata5: SError: { CommWake DevExch }
[27147.847851] ata5: limiting SATA link speed to 1.5 Gbps
[27147.847854] ata5: hard resetting link
[27148.570991] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27149.202684] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x100)
[27153.576714] ata5: hard resetting link
[27153.882071] ata5: SATA link down (SStatus 0 SControl 310)
[27153.882086] ata5: EH complete
[27175.078327] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4050002 action 0xe frozen
[27175.078331] ata5: irq_stat 0x00400040, connection status changed
[27175.078334] ata5: SError: { RecovComm PHYRdyChg CommWake DevExch }
[27175.078340] ata5: limiting SATA link speed to 1.5 Gbps
[27175.078343] ata5: hard resetting link
[27175.802165] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27175.804262] ata5.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
[27175.804288] ata5.00: ATAPI: MATSHITADVD-RAM UJ8A7AS, 1.00, max UDMA/100
[27180.809864] ata5.00: qc timeout (cmd 0xef)
[27180.809874] ata5.00: failed to set xfermode (err_mask=0x4)
[27180.809878] ata5: hard resetting link
[27181.115194] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27186.120930] ata5.00: qc timeout (cmd 0xa1)
[27186.120939] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[27186.120942] ata5.00: revalidation failed (errno=-5)
[27186.120947] ata5: hard resetting link
[27186.426280] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27186.428408] ata5.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
[27189.857832] type=1400 audit(1439710230.886:43): apparmor="DENIED" operation="rename_src" parent=1 profile="/usr/sbin/nmbd" name="/var/log/samba/log.nmbd" pid=966 comm="nmbd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
[27196.439727] ata5.00: qc timeout (cmd 0xef)
[27196.439738] ata5.00: failed to set xfermode (err_mask=0x4)
[27196.439741] ata5.00: disabled
[27196.439754] ata5: hard resetting link
[27196.745075] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[27196.745095] ata5: EH complete



Any help very appreciated

Hi all
is there anyone that can help with an advice?
I suppose that at this stage 13.1 should be “stable” and basic feature like optical driver and mobil-broadband connection, once working, should keep working.
Have I to file a bug-report?
Is there anyone with a sony vaio running a 13.2 release that can give some advises to move to the 13.2?

On 2015-08-17 09:26, roberto60 wrote:
>
> Hi all
> is there anyone that can help with an advice?
> I suppose that at this stage 13.1 should be “stable” and basic feature
> like optical driver and mobil-broadband connection, once working, should
> keep working.
> Have I to file a bug-report?

Try replacing the sata cable. Wait, is it a laptop? Then it is not that
easy. Ok, then try to boot one of the 13.1 lives from an USB (not CD),
and use it to check the optical drive. If it works, then there has been
a regression somewhere and you have to report the bug. If it fails, it
is a hardware issue.


Cheers / Saludos,

Carlos E. R.

(from 13.1 x86_64 “Bottle” (Minas Tirith))

I was able to get the 13.2 live version that give the same error and no optical drive detecion

  361.293891] ata5: exception Emask 0x50 SAct 0x0 SErr 0x40d0800 action 0xe frozen
  361.293898] ata5: irq_stat 0x00400040, connection status changed
  361.293902] ata5: SError: { HostInt PHYRdyChg CommWake 10B8B DevExch }
  361.293910] ata5: hard resetting link
  362.017075] ata5: SATA link down (SStatus 0 SControl 300)
  362.017092] ata5: EH complete
  362.930992] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
  362.930998] ata5: irq_stat 0x00000040, connection status changed
  362.931000] ata5: SError: { CommWake DevExch }
  362.931007] ata5: hard resetting link
  363.704973] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
  363.707090] ata5.00: ATAPI: MATSHITADVD-RAM UJ8A7AS, 1.00, max UDMA/100
  368.712685] ata5.00: qc timeout (cmd 0xef)
  368.712699] ata5.00: failed to set xfermode (err_mask=0x4)
  368.712709] ata5: hard resetting link
  369.018059] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
  374.023759] ata5.00: qc timeout (cmd 0xa1)
  374.023773] ata5.00: failed to IDENTIFY (I/O error, err_mask=0x4)
  374.023776] ata5.00: revalidation failed (errno=-5)
  374.023782] ata5: limiting SATA link speed to 1.5 Gbps
  374.023788] ata5: hard resetting link
  374.329119] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
  384.342463] ata5.00: qc timeout (cmd 0xef)
  384.342475] ata5.00: failed to set xfermode (err_mask=0x4)
  384.342481] ata5.00: disabled
  384.342497] ata5: hard resetting link
  384.647841] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
  384.647859] ata5: EH complete

On 2015-08-19 23:46, roberto60 wrote:
>
> I was able to get the 13.2 live version that give the same error and no
> optical drive detecion

You should use a 13.1 live, to find out if it is a regression in an update.


Cheers / Saludos,

Carlos E. R.
(from 13.1 x86_64 “Bottle” at Telcontar)

BTW it could be useful

https://lime-technology.com/wiki/index.php/The_Analysis_of_Drive_Issues