Opensuse install dvd not recognising usb ports

Trying to install OpenSuse 13.2 64-bit on a machine using a gigabyte 990fxa-ud3 motherboard and it fails to recognise the usb ports

I know the ports are fine, at least they work fine with windows. I had the same issue when I bought the board new and tried installing earlier versions of OS on it, figured it was down to the hardware on it being very new at the time

What happens is during the boot process it shows messages about trying to enumerate the ports, which fails, then the machine reboots itself

Does anyone have any ideas how I can get OS booting/installing on this board?

I know I’ve not provided much specific info but I don’t know what other info to give

Have you check the checksums of the down load?

Also run the media check option.

On 2015-02-05, Ecky <Ecky@no-mx.forums.opensuse.org> wrote:
> What happens is during the boot process it shows messages about trying
> to enumerate the ports, which fails, then the machine reboots itself

Enumerate the USB ports? You sure?

> Does anyone have any ideas how I can get OS booting/installing on this
> board?

Not on this board but on a UD7. When you reboot, press `delete’ to enter your BIOS and see if USB is listed first in the
boot order.

Thanks for the replies guys

Posting this from an OS 13.2 live usb drive I just got it to boot off, did a little playing around to make it work, here’s what I did in case it helps anyone else with a similar issue

In bios I enabled IOMMU, default was disabled

This solved the usb issue but it started throwing up a whole lot of other errors, got rid of those by adding this parameter to the Boot Options:

iommu=soft

I’m guessing that what I might have to do once I get it installed is add the iommu=soft parameter to the grub.default file, keeping my fingers crossed that will get everything working ok

I have seen something similar. Fortunately, it didn’t reboot. It eventually worked after a long timeout.

In my case, the problem was caused by a bad BIOS update, and fixed by a later BIOS update.

Check your BIOS settings, particularly any that are related to USB. Maybe they are misidentifying the USB ports.

I had the following experience installing Opensuse 13.2 (64bit dvd version) on a Gigabyte GA-970A-D3P motherboard, 8 core amd cpu and 8gig ram. Mouse is usb, keyboard is wireless usb connection. Initially I had some other problems that complicated the problems but after fixing those I had the following issues to overcome.
On booting from the dvd the keyboard works to chose “Boot from harddrive” or “Install”. Once in the install enviorement both the mouse and the keyboard stopped working (both were installed in usb2 ports) Installing either the mouse or the keyboard to a ps/2 port has no effect.
Changing the usb mouse and keyboard to the two usb3 ports finally fixed the problem. Enabling IOMMU in the bios disabled the usb3 ports but enabled the usb2 ports. Completed the install and installed updates, rebooted and all usb ports functioned.

I’ve come across this same issue on a gigabyte board when trying to install OpenSuse Leap

I thought I would be able to get round this by using the iommu=soft parameter in grub to get my usb keyboard working in the installation environment but I don’t know how to make it work in the grub that’s on the Leap install disk

In the original computer I had this issue with which is still running the same OS 13.2 installation from my original post this is the line I have in grub:

linux /boot/vmlinuz-3.16.7-35-desktop root=UUID=8514c33b-b601-416c-b1a9-fb36c5025e9d iommu=soft splash=silent quiet showopts

On the 13.2 install disk I was able to just type iommu=soft parameter and it would boot into the installation environment with my usb keyboard and mouse fully functioning

When I press the ‘e’ key to edit the grub file when booted off the Leap install dvd there is no line starting with linux /boot/vmlinuz-[version] to add the iommu=soft option to, adding it any of the lines that are there doesn’t work

Can anyone help me with this? Maybe tell me how I can use the iommu=soft option

I have thought about installing 13.2 then upgrading it to Leap but I would prefer to do a ‘clean’ installation of Leap

Refer to this guide

https://en.opensuse.org/SDB:Installation_help#Boot_options

In particular

  • [F5] Kernel
  • If you encounter problems with the regular installation, this menu offers to disable a few potentially problematic functions.> [LIST]
  • If your hardware does not support ACPI (advanced configuration and power interface) select No ACPI to install without ACPI support.
  • No local APIC disables support for APIC (Advanced Programmable Interrupt Controllers) which may cause problems with some hardware.
  • Safe Settings boots the system with the DMA mode (for CD/DVD-ROM drives) and power management functions disabled.
  • If you are not sure, try the following options first: Installation—ACPI Disabled or Installation—Safe Settings.
  • Experts can also use the command line (Boot Options) to enter or change kernel parameters.

[/LIST]

Thanks for that deano, will give it a try later