How can you recommend I use I.E Browser??
I am totally against using any Windows products.
I have been using Suse for the last 4-5 years, and you develop a
shopping website for opensource products, but you want me to use IE. You must be crazy. I think I must publish your reply on the opensuse forums.
Thanks
H
On Tue, 2008-07-01 at 23:09 -0500, Novell Customer Service wrote:
> Dear H
>
> Thank you for contacting the shopNovell.
>
> Please disable your Mozilla and Firefox before attempt to complete the
> order. We recommend IE Browser instead.:
>
> please try to place a new order.
>
> NOVELL
>
> - Once you have the items you wish to purchase in the shopping cart
> click the “Check Out” button.
>
> We recommend when placing an order that you enter your billing
> information as it appears on your credit card billing statement. If your
> middle initial appears on your credit card, please enter it after your
> first name in the “first name” field (without any punctuation). Also, if
> you are ordering from outside of the US make sure that you select
> “Non-US” in the “State/Province” selection field.
>
> If you receive an error message, please reply with the error number as
> well as your pending order number which can be found on the shopping
> cart page.
>
> If you have any further questions or concerns, please reply to this
> e-mail.
>
> Sincerely,
> Felicia N.
> Customer Service
> Digital River for shopNovell
> http://shop.novell.com/uk/cs
> NOVELL: Support
> +353 61 725025
>
I’m simply baffled at how an outfit that sells products based on Linux can recommend IE, don’t they realise it only runs natively in Windows :rolleyes:
> I’m simply baffled at how an outfit that sells products based on Linux
> can recommend IE, don’t they realise it only runs natively in Windows
> :rolleyes:
Well in HP’s case they didn’t actually come out and say they didn’t
support Firefox…the site just refused to work once I went to
buy the thing. <shrug> Anyway I fired up my VM with WIndows and opened
IE, but…I decided to shop some more AND…here’s the rub, found a better
deal at Dell…soooooo…bought a Dell.
While I agree that forcing the user to IE is not an optimal solution by any means (especially when selling open-source software), it could be that the solution for Novell’s e-shopping website was designed by a third party that didn’t make it Firefox compatible.
On Wed, 02 Jul 2008 21:26:04 +0000, andrewd18 wrote:
> husrah;1831270 Wrote:
>> How can you recommend I use I.E Browser??
> While I agree that forcing the user to IE is not an optimal solution by
> any means (especially when selling open-source software), it could be
> that the solution for Novell’s e-shopping website was designed by a
> third party that didn’t make it Firefox compatible.
Indeed. Digital River is who runs the store for Novell (see the signature
of the person sending the reply).
> husrah;1831270 Wrote:
>> How can you recommend I use I.E Browser??
> While I agree that forcing the user to IE is not an optimal solution by
> any means (especially when selling open-source software), it could be
> that the solution for Novell’s e-shopping website was designed by a
> third party that didn’t make it Firefox compatible.
It doesn’t need to be.
I has to be HTTP compatible. Period.
–
The sand remembers once there was beach and sunshine
but chip is warm too
– haiku from Effector Online, Volume 1, Number 6
>
>Dear Felicia N
>
>How can you recommend I use I.E Browser??
>I am totally against using any Windows products.
>I have been using Suse for the last 4-5 years, and you develop a
>shopping website for opensource products, but you want me to use IE.
>You must be crazy. I think I must publish your reply on the opensuse
>forums.
>
let me suggest you write a kind and gentle email about web sites not
tested against all customer’s preferred browsers, and send a copy to
both…praising one, and not the other…
–
DenverD (Linux Counter 282315)
A Texan in Denmark
Sorry I should have been clearer, I was refering to Novell. I’m simply baffled at Novell getting themselves into the situation where you can’t order anything from their shop using openSUSE.
Firefox has a tool that AFAIK makes the receiving end think that it’s another type browser – including IE7 Vista.
I used that all the time to view Fox News’ videos in 10.3; could not with plain ole Firefox; could with Firefox using Tools > User Agent Switcher > IE (whatever it was in 10.3).
(BTW, with 11.0 & the latest Firefox I don’t have that problem:) )
Edit: I think I ordered the boxed version of 11.0 using 11.0 rc1 or rc2 with Firefox.
On Thu, 03 Jul 2008 08:45:41 +0000, DenverD wrote:
> and, shouldn’t the ability to work with browsers other than IE have been
> a contractual part of Novell’s requirement for services rendered?
Probably is now, but Digital River has been the shopnovell provider for
many, many years - well before the acquisition of SuSE, and at a time
where the alternatives didn’t have the market share they have now. I
personally had discussions with people making those types of decisions
because I was one of the minority users using Mozilla and various parts
of the site just simply didn’t work for me as a result.
> I personally had discussions with people making those types of
> decisions
good for you, do it some more!
get them to MAKE Digital River make the site non-IE friendly, and never
again recommend using IE to solve their html coding (non-W3 compliant)
deficiencies…
–
DenverD (Linux Counter 282315)
A Texan in Denmark
On Fri, 04 Jul 2008 09:00:05 +0000, DenverD wrote:
>> I personally had discussions with people making those types of
>> decisions
>
> good for you, do it some more!
> get them to MAKE Digital River make the site non-IE friendly, and never
> again recommend using IE to solve their html coding (non-W3 compliant)
> deficiencies…
Easier said than done - all the training stuff is no longer handled by DR
but instead by Gilmore Global, and their site works in Firefox - so
that’s progress.
The best way to effect this type of change is for customers to complain
in volume. I can talk until I’m blue in the face, but if it’s coming
from customers, that has weight. So use the feedback links on the pages,
and when you get e-mails suggesting you use IE, reply that you’re a Linux
user and IE isn’t an option.
