No sound

English Hardware
1

I replaced the motherboard a month or so back and haven’t been able to get sound out (GIGABYTE X299 AORUS MASTER (rev. 1.0)). It’s extremely bizarre in its behaviour… I’ve tried switching outputs (Line Out vs HDMI) and I’ve even tried the Virtual Output.

root: If I use YaST and do a test sound, the sound works (Line Out and HDMI).
user: If I use Pulse Audio Volume Control and play something in Firefox (like YouTube), I see the bar move for sound, but don’t hear anything (Line Out or HDMI). Yes, volume is up.

root: http://alsa-project.org/db/?f=c586ae530eabd2f73ee4b7dd5184779d010353cb
user: http://alsa-project.org/db/?f=eaa53759611212b3ff979255efcb6d974d225e54

Any thoughts?

2

At a guess, looking at the Alsa traces, you seem to have found the following Wiki SDB entry: <https://en.opensuse.org/SDB:Audio_troubleshooting>.

What happens when you execute, from a normal user, the following CLI command?

aplay -vv /usr/share/sounds/alsa/Front_*

Please note that, a trace something like this should appear:


Output: WAVE '/usr/share/sounds/alsa/Front_Center.wav' : Signed 16 bit Little Endian, Rate: 48000 Hz, mono
ALSA <-> PulseAudio PCM I/O Plugin
Its setup is:
  stream       : PLAYBACK
  access       : RW_INTERLEAVED
  format       : S16_LE
  subformat    : STD
  channels     : 1
  rate         : 48000
  exact rate   : 48000 (48000/1)
  msbits       : 16
  buffer_size  : 24000
  period_size  : 6000
  period_time  : 125000
  tstamp_mode  : NONE
  tstamp_type  : GETTIMEOFDAY
  period_step  : 1
  avail_min    : 6000
  period_event : 0
  start_threshold  : 24000
  stop_threshold   : 24000
  silence_threshold: 0
  silence_size : 0
  boundary     : 6755399441055744000
3

I actually found this post, but was closed so couldn’t continue it :slight_smile:

Output is this (with no sound still):


Playing WAVE '/usr/share/sounds/alsa/Front_Center.wav' : Signed 16 bit Little Endian, Rate 48000 Hz, Mono
ALSA <-> PulseAudio PCM I/O Plugin
Its setup is:
  stream       : PLAYBACK
  access       : RW_INTERLEAVED
  format       : S16_LE
  subformat    : STD
  channels     : 1
  rate         : 48000
  exact rate   : 48000 (48000/1)
  msbits       : 16
  buffer_size  : 24000
  period_size  : 6000
  period_time  : 125000
  tstamp_mode  : NONE
  tstamp_type  : GETTIMEOFDAY
  period_step  : 1
  avail_min    : 6000
  period_event : 0
  start_threshold  : 24000
  stop_threshold   : 24000
  silence_threshold: 0
  silence_size : 0
  boundary     : 6755399441055744000
#                    +                             | 41%Playing WAVE '/usr/share/sounds/alsa/Front_Left.wav' : Signed 16 bit Little Endian, Rate 48000 Hz, Mono
ALSA <-> PulseAudio PCM I/O Plugin
Its setup is:
  stream       : PLAYBACK
  access       : RW_INTERLEAVED
  format       : S16_LE
  subformat    : STD
  channels     : 1
  rate         : 48000
  exact rate   : 48000 (48000/1)
  msbits       : 16
  buffer_size  : 24000
  period_size  : 6000
  period_time  : 125000
  tstamp_mode  : NONE
  tstamp_type  : GETTIMEOFDAY
  period_step  : 1
  avail_min    : 6000
  period_event : 0
  start_threshold  : 24000
  stop_threshold   : 24000
  silence_threshold: 0
  silence_size : 0
  boundary     : 6755399441055744000
#                      +                           | 44%^C
4

You’re best advised to keep posts about your issue in your own dedicated thread anyway. Tacking on to an old thread that may or may not be relevant to your situation can lead to confusing/convoluted discussions. Linking to an old thread (as you did) is better if you think that it is relevant somehow.

5

New hardware may need new driver did you go to Yast-Sound card section and reset driver,run test,etc?

Opps looks like you did. If sound works in Yast maybe check it in KDE Configure desktop sound

6

I found the little swine!

I tried creating a local user (as I was using AD integrated user) to make sure it was okay, it had the same problem.

Tracked it down to YaST Sound -> Other -> Volume:

https://community.microfocus.com/t5/image/serverpage/image-id/15262iAB6D502DB24B9790/image-size/large/is-moderation-mode/true?v=1.0&px=999

The Headphone and Line had defaulted to 0%. Only changing Headphone allowed sound to flow.

The weird thing is, after logging back in as AD user, I had to go into YaST again and set this. I haven’t tried a reboot a logging back in yet to see if the 0% reset persists, but if it does, that would be a complete pain.

7

What an absolute pain!! It resets at every logout/reboot >:(

8

I has a similar problem – I think it was back with openSUSE 13.2. Then I tried pavu control (pulse audio volume control). And, after some adjusting the settings (I think it was the output settings), I got them to stick.

9

Try

sudo alsactl store

then see if alsa-restore.service takes care of restoring the levels at boot.

10

Also maybe clear ~/.cache

11

Within YaST –>> Sound, have you enabled and saved:

  1. The Pulse-Audio configuration?
  2. The setting for a suitable hardware device to be the default sound card?
12

Thanks…have run it, will try a reboot later this week and see.

13

Well, that didn’t work. The Line stays up, but the Headphone (that actually seems to control lineout) doesn’t and is always reset to 0.

14

Run


alsamixer

Adjust parameters with an arrow keys.
What audio connectors are you using - front or rear?

https://www.gigabyte.com/au/Motherboard/X299-AORUS-MASTER-rev-10#sp

Audio

  1. Realtek® ALC1220-VB codec
  2. ESS SABRE9218 DAC chip
  • The front panel line out jack supports DSD audio.

Your hardware is bizarre.