No sound with openSUSE11.1 with Dell Studio 15

With one or two similar threads on the forum I was hoping to resolve this problem without having to post to the forum, but I’m struggling.

I’ve been through SDB:AudioTroubleshooting which resulted in no significant progress. The sound on my Vista dual boot is fine.

I add the various diagnostic outputs in the hope that someone can provide some advice. Thanks.

Alsa


alsa-plugins-pulse-1.0.18-6.13
alsa-oss-1.0.17-1.43
alsa-oss-32bit-1.0.17-1.37
alsa-1.0.18-8.9
alsa-utils-1.0.18-6.4
alsa-plugins-1.0.18-6.13

Pulse

libpulse0-0.9.12-9.5
alsa-plugins-pulse-1.0.18-6.13
libpulse-browse0-0.9.12-9.5
pulseaudio-utils-0.9.12-9.5
pulseaudio-module-x11-0.9.12-9.5
pulseaudio-module-lirc-0.9.12-9.5
pulseaudio-esound-compat-0.9.12-9.5
libpulse-mainloop-glib0-0.9.12-9.5
pulseaudio-0.9.12-9.5
pulseaudio-module-zeroconf-0.9.12-9.5
pulseaudio-module-jack-0.9.12-9.5
libpulsecore4-0.9.12-9.5
pulseaudio-module-bluetooth-0.9.12-9.5

Libasound2

libasound2-1.0.18-8.9

uname -a

Linux linux-aaos 2.6.27.7-9-default #1 SMP 2008-12-04 18:10:04 +0100 x86_64 x86_64 x86_64 GNU/Linux

Sound

# NXNs.efgx9V_Z6L7:RV620 Audio device [Radeon HD 34xx Series]
alias snd-card-1 snd-hda-intel
# u1Nb.ifylLOqC327:82801I (ICH9 Family) HD Audio Controller
alias snd-card-0 snd-hda-intel

I am typing this post from a Dell Studio 15 laptop under KDE-3.5.10, and sound works fine. I have no tested it under KDE-4.1.3 and it works fine.

Please, per the audio troubleshooting guide, to determine if you have sound, please copy and paste the following speaker-test into a Gnome terminal or a kde konsole: speaker-test -c2 -l5 -twavYou should hear a female voice saying ‘FRONT LEFT’, ‘FRONT RIGHT’ five times. Ensure that you move up both master and PCM volume to 95% when doing a basic sound test. After the test is complete, and if you have sound, you can move those volume levels to a lower setting to remove distortion.

Can you also provide more very detailed information so a good recommendation can be given? You can do that, with your PC connected to the internet, by opening a gnome-terminal or a kde konsole and typing:
/usr/sbin/alsa-info.shthat will run a diagnostic script and post the output to a web site on the Internet. It will give you the URL of the web site. Please post that URL here. (Just the URL) It may be that you need to run that script with root permissions. Please note that I need that output to understand better your PC’s configuration.

On my openSUSE-11.1 KDE-3.5.10, I have:

oldcpu@studio15:~> rpm -qa | grep alsa
alsa-utils-1.0.18-6.4
alsa-plugins-1.0.18-6.12
alsa-plugins-pulse-1.0.18-6.12
alsa-oss-1.0.17-1.37
alsa-firmware-1.0.17-1.42
alsa-1.0.18-8.7
alsa-tools-1.0.18-1.13
oldcpu@studio15:~> 

I don’t think the alsa-tools nor alsa-firmware are necessary.

My “sound” file is similar, although I have the cards reversed from your setting. I also configured this automatically with YaST, so my setup has an extra options line at the start of the file.

oldcpu@studio15:~> cat /etc/modprobe.d/sound

options snd slots=snd-hda-intel,snd-hda-intel
# u1Nb.ifylLOqC327:82801I (ICH9 Family) HD Audio Controller
alias snd-card-0 snd-hda-intel
# NXNs.efgx9V_Z6L7:RV620 Audio device [Radeon HD 34xx Series]
alias snd-card-1 snd-hda-intel

oldcpu@studio15:~> 

I compared your installed pulse apps to mine. Note to my recollection, I have not done anything to update my pulse, yet I note you have a version older than what I have. You have 0.9.12-9.5, yet I believe 0.9.12-9.6 comes with openSUSE-11.1 GM release.

pulseaudio-module-zeroconf-0.9.12-9.6
libpulsecore4-0.9.12-9.6
pulseaudio-module-bluetooth-0.9.12-9.6
pulseaudio-0.9.12-9.6
libpulse-mainloop-glib0-0.9.12-9.6
alsa-plugins-pulse-1.0.18-6.12
pulseaudio-module-jack-0.9.12-9.6
libpulse-browse0-0.9.12-9.6
pulseaudio-utils-0.9.12-9.6
pulseaudio-module-x11-0.9.12-9.6
pulseaudio-module-lirc-0.9.12-9.6
libpulse0-0.9.12-9.6
pulseaudio-esound-compat-0.9.12-9.6
libxine1-pulse-1.1.16.1-0.pm.0

So this makes me wonder, what version of openSUSE-11.1 did you install? Did you install RC1 ?

Thanks for your responses oldcpu.

It’s at this point when I want to crawl under a stone and die with embarrassment - The sound was working all the time.:embarrassed:

I did try

speaker-test -c2 -l5 -twav

earlier but I can only assume that I ran the command with the volume at a less than adequate level. In my defence (not much of a defence admittedly), I did try ‘Play Test Sound’ with higher levels in Yast but that didn’t seem to do much.

Apologies oldcpu for consuming your time. If anything useful comes out of my pointless thread, is for those that who are experiencing similar sound problems, be aware that levels need to be set, as oldcpu suggests, at around 95%. Anything much less and you might struggle to hear output.

Now where’s that stone…

Great ! Glad to read its working now.

Just went through this whole post. I am also having the similar problem with sound in my Dell studio 15. I have opensuse 11.1 (2.6.27.7-9-pae i686). I followed SDB AudioTroubleshooting doc also.

I tried Speaker test (speaker-test -c2 -l5 -twav) but no sound at all.
Tried making everything at full level in “kmix” but to no avail.(I was trying every thing as a root).

ALSA info:

rpm -q alsa alsa-utils alsa-firmware

alsa-1.0.18-8.7
alsa-utils-1.0.18-6.4
alsa-firmware-1.0.17-1.42

I am also confused by lspci output. it’s showing 2 cards. I think Intel should be my card. I have ATI graphics card.

lspci | grep -i audio

00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
01:00.1 Audio device: ATI Technologies Inc RV730XT Audio device [Radeon HD 4670]

cat /etc/modprobe.d/sound

alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel

rpm -qa | grep -i alsa

alsa-firmware-1.0.17-1.42
alsa-oss-1.0.17-1.37
alsa-utils-1.0.18-6.4
alsa-1.0.18-8.7
alsa-plugins-1.0.18-6.12
alsa-plugins-pulse-1.0.18-6.12

rpm -qa | grep -i pulse

pulseaudio-module-x11-0.9.12-9.6
libpulsecore4-0.9.12-9.6
pulseaudio-utils-0.9.12-9.6
pulseaudio-module-bluetooth-0.9.12-9.6
libpulse0-0.9.12-9.6
libxine1-pulse-1.1.15-20.8
pulseaudio-module-jack-0.9.12-9.6
libpulse-mainloop-glib0-0.9.12-9.6
pulseaudio-module-lirc-0.9.12-9.6
libpulse-browse0-0.9.12-9.6
pulseaudio-0.9.12-9.6
pulseaudio-esound-compat-0.9.12-9.6
alsa-plugins-pulse-1.0.18-6.12
pulseaudio-module-zeroconf-0.9.12-9.6

I don’t have any rpm named “libsound2”. Is it required?
Please suggest some way out of this!!!

Thanks,
vj

Ok, that document had you run a diagnostic script and the script posted your audio hardware and software information to the alsa site and give you a URL. Please, post that URL here.

I note 1.0.18 of alsa. The SDB AudioTroubleshooting gives guidance for updating to the latest alsa which, if you followed the guide, would mean you have 1.0.20 of alsa, which you do not have. Ergo … clearly you did not do that part of the guide. Just how much of the guide did you skip? I have no confidence that you followed most of the guide.

Do NOT stay in root when trying this. Try once in root for each test then immediately exit root. If you stay in root you could mess up your system such that no one can help.

That looks ok.

Thats because the rpm is called “libasound2”. You are missing the “a” …

I have mostly the same laptop. Sound works on this laptop. The hardware is new, and it will work even better under openSUSE-11.2, but it still works ok under openSUSE-11.1.

But I need the output of that script to give you a way forward. You can run the script by typing in a terminal/konsole with your laptop connected to the internet:
/usr/sbin/alsa-info.sh
and select to upload/share the information. It will give you a URL . Post the URL.

Thanks a bunch for the reply :slight_smile:

According to SDB:AudioTroubleshooting guide yesterday I did “zypper install alsa-firmware”. After that I got alsa-firmware.

> rpm -q alsa alsa-utils alsa-firmware
alsa-1.0.18-8.7
alsa-utils-1.0.18-6.4
alsa-firmware-1.0.17-1.42

Also today I ran “sudo /usr/sbin/alsa-info.sh”. So I got the link http://www.alsa-project.org/db/?f=85af1083edc5db3ec50ada82d0fd55b4b396e855

I also got this in alsa-info file:

hda_intel: azx_get_response timeout, switching to polling mode

Searching google showed a bug:
Re: [Bug #10954] hda_intel: azx_get_response timeout, switching to polling mode: last cmd=0x011f000c | KernelTrap

Trying to figure out…

Sorry! actually this should be the correct url:Bug 10954 – hda_intel: azx_get_response timeout, switching to polling mode: last cmd=0x011f000c

I don’t think this is relevant to your having no sound.

I have the same laptop as you. Sound works. You need to update your alsa, … connect your laptop to the internet, and in a konsole/terminal, type “su” (no quotes - enter root password) and copy and paste the following six commands, one at a time, and execute them in sequence one at a time (to update your alsa user space to 1.0.20 of alsa):

zypper ar http://download.opensuse.org/repositories/multimedia:/libs/openSUSE_11.1/ multimedia
zypper install alsa alsa-docs libasound2
zypper rr multimedia
zypper ar http://download.opensuse.org/repositories/multimedia:/audio:/KMP/openSUSE_11.1/ multimedia
zypper install alsa-driver-kmp-pae
zypper rr multimedia

Then restart your PC and test your sound. Note PCM, Master, and speaker (missing from your mixer now, but it will be added when you update) need to be moved up to 95% for testing - backoff once sound is established.

If that still does not work, then install the daily snapshots. You can do that by copy and pasting the following six zypper commands , one at a time, and execute them in sequence one at a time :

zypper ar http://download.opensuse.org/repositories/multimedia:/audio:/snapshot/openSUSE_11.1/ multimedia
zypper install alsa alsa-utils alsa-tools alsa-firmware alsa-oss alsa-plugins alsa-plugins-pulse libasound2
zypper rr multimedia
zypper ar http://download.opensuse.org/repositories/multimedia:/audio:/KMP/openSUSE_11.1/ multimedia
zypper install alsa-driver-kmp-pae
zypper rr multimedia

Note you may be told when executing the last 2 commands that it is already installed. Send both the commands anyway.

Then restart your PC and test your sound. Note PCM, Master, and speaker (missing from your mixer now, but it will be added when you update) need to be moved up to 95% for testing - backoff once sound is established.

Note this will get your sound working for the 2.6.27.7 kernel that you have installed, but as soon as you update to the security fixed/current 2.6.27.29 kernel, your sound will break again. And another update will be needed. My reference is