Hi,
After resuming my laptop from suspend to RAM I have no sound at all. I use opensuse 11.3 on a Envy 15.
The key for turning off sound is all time on now and I can turn it off. Software control don’t work either.
What should I do?
Does trying to restart sound from a terminal with :
su -c 'rcalsasound restart'
help ? For that command enter your root password when prompted for a password.
NO oldcpu it didn’t work. I still have no sound at all. The key on my keyboard still is off and no matter what I do remains off. I tried also the kmix controls but with no success.
Just to clearify ? Sound works when you restart the PC ? But it does not work after you suspend/resume ?
No. Sound worked. I suspended my computer and it froze, then I switched it off and on again. After that sound stopped working at all. The mute key at my keyboard is all time showing off, no matter whether I turn on of off the mute control at the kmix.
I tried the code you sent but it didn’t solve the problem.
I ran the following:
dRNn1076@linux-pdjo:~> cat /etc/modprobe.d/50-sound.conf
options snd slots=snd-hda-intel,snd-hda-intel
# NXNs.QIvIymkB9m7:ATI Technologies Inc
alias snd-card-1 snd-hda-intel
# u1Nb.gwxyW_0b9g1:5 Series/3400 Series Chipset High Definition Audio
alias snd-card-0 snd-hda-intel
???
By running that “cat /etc/modprobe.d/50-sound.conf” what were you hoping to achieve ? Were you trying to get information to provide to others ? Or did you think that might cause sound to start working? I ask because I am trying to figure out what level of knowledge you have, and how I need to structure my requests/suggestions …
… anyway, I need more information on your computer’s hardware and software audio configuration, … please provide the information recommended to be provided in our multimedia stickie:
Welcome to multimedia sub-area
… and I’ll make this easier for you and quote the salient part:
please post in this … sub-forum, providing in your post the following information:
- provide the URLs (of a summary webpage) that are created by running the diagnostic script noted here:
SDB:AudioTroubleshooting - openSUSE - Script to run to obtain detailed information. On openSUSE-11.1 and newer that will ask you to run the script/usr/sbin/alsa-info.shand select the SHARE/UPLOAD option and after the script finishes it will give you a URL to pass to the support personnel. Please post here the output URL/website-address that gives. Just the URL/website-address. You may need to run that script twice (the first time with root permissions to update in the /usr/sbin directory, and the second time to get the URL).
.
Note if for some reason that gives you no website/url/address then run it with the no-upload option:
/usr/sbin/alsa-info.sh --no-uploadand post the file /etc/alsa-info.txt it creates to Pastebin.com and press SUBMIT on that site and again post here the URL/website-address it provides.
.
… some clarification on running the script “alsa-info.sh” … when you run:
/usr/sbin/alsa-info.shyou should get something like this (if it asks for an update, select NO):
http://thumbnails33.imagebam.com/9280/a5973e92794041.jpg](ImageBam)followed by this (select the SHARE/UPLOAD option):
http://thumbnails30.imagebam.com/9280/5e84f992794044.jpg](ImageBam)followed by this (its quickest if you simply select ‘NO’ to seeing the output - you will see it on the web page) :
http://thumbnails32.imagebam.com/9280/214da092794048.jpg](ImageBam)followed by this (where in RED is the URL).
http://thumbnails23.imagebam.com/9280/d9858092794051.jpg](ImageBam)Just post the URL you get (similar to the RED URL in my example, but yours will be different).
Again, if you can not get that, then run this with the no upload option:
/usr/sbin/alsa-info.sh --no-upload
which will create the file /tmp/alsa-info.txt. Copy that file and paste it on [Pastebin.com](http://pastebin.com) and press submit. That will give you a URL address. Please post that URL here. Also provide the following:
- in a terminal, or xterm, or konsole, type: rpm -qa ‘alsa’ #and post output here
- in a terminal, or xterm, or konsole, type: rpm -qa ‘pulse’ #and post output here
- in a terminal, or xterm, or konsole, type: rpm -q libasound2 #and post output here
- in a terminal, or xterm, or konsole, type: uname -a #and post output here
- …
- for openSUSE-11.2 or newer, in a terminal, or xterm, or konsole, type: cat /etc/modprobe.d/50-sound.conf #and post output here
The first time I asked you to send:
su -c "rcalsasound restart"
did you send that ??
Because your answer suggests you sent a different command and the ambiguity that is in your posts is confusing when trying to help.
I ran “cat /etc/modprobe.d/50-sound.conf” to provide more information to you to help me. However, my level of expertise/knowledge in Linux is very low.
… anyway, I need more information on your computer’s hardware and software audio configuration, … please provide the information recommended to be provided in our multimedia stickie: …
requested URL address:
your ALSA information is located at http://www.alsa-project.org/db/?f=560f9a1190945fe01c891aabe6759860bb6b49af
in a terminal, or xterm, or konsole, type: rpm -qa ‘alsa’ #and post output here
alsa-1.0.23-2.12.x86_64
alsa-utils-1.0.23-1.8.x86_64
alsa-oss-32bit-1.0.17-29.2.x86_64
alsa-plugins-pulse-32bit-1.0.23-1.9.x86_64
alsa-oss-1.0.17-29.2.x86_64
alsa-plugins-1.0.23-1.9.x86_64
alsa-plugins-32bit-1.0.23-1.9.x86_64
java-1_6_0-sun-alsa-1.6.0.u23-0.2.1.x86_64
alsa-devel-1.0.23-2.12.x86_64
alsa-plugins-pulse-1.0.23-1.9.x86_64
in a terminal, or xterm, or konsole, type: rpm -qa ‘pulse’ #and post output here
libpulse0-0.9.21-10.1.1.x86_64
libpulse0-32bit-0.9.21-10.1.1.x86_64
libpulse-mainloop-glib0-0.9.21-10.1.1.x86_64
pulseaudio-0.9.21-10.1.1.x86_64
alsa-plugins-pulse-32bit-1.0.23-1.9.x86_64
libxine1-pulse-1.1.18.1-1.37.x86_64
alsa-plugins-pulse-1.0.23-1.9.x86_64
in a terminal, or xterm, or konsole, type: rpm -q libasound2 #and post output here
libasound2-1.0.23-2.12.x86_64
in a terminal, or xterm, or konsole, type: uname -a #and post output here
Linux linux-pdjo.site 2.6.34.7-0.7-desktop #1 SMP PREEMPT 2010-12-13 11:13:53 +0100 x86_64 x86_64 x86_64 GNU/Linux
The first time I asked you to send:
Code:
su -c “rcalsasound restart”
did you send that ??
Because your answer suggests you sent a different command and the ambiguity that is in your posts is confusing when trying to help.
Yes, I did; I ran "su -c ‘rcalsasound restart’ " without a positive result. Sorry for the confusion
OK, thanks. The 1st thing that strikes me is you have your mixer misconfigured and the problem is a simple mistake in your mixer settings.
Here is an extract of your PC’s settings from the diagnostic script:
**!!Amixer output**
!!-------------
**!!-------Mixer controls for card 0 [Intel]**
Card hw:0 'Intel'/'HDA Intel at 0xd4200000 irq 34'
Mixer name : 'IDT 92HD75B2X5'
**Simple mixer control 'Master',0**
Limits: Playback 0 - 64
Mono: Playback 64 [100%] [0.00dB] [on]
**Simple mixer control 'Headphone',0**
Front Left: Playback 64 [100%] [0.00dB] [on]
Front Right: Playback 64 [100%] [0.00dB] [on]
**Simple mixer control 'Speaker',0**
Front Left: Playback 64 [100%] [0.00dB] **[off]**
Front Right: Playback 64 [100%] [0.00dB] **[off]**
**Simple mixer control 'PCM',0**
Front Left: Playback 252 [99%] [0.60dB]
Front Right: Playback 252 [99%] [0.60dB]
Your speaker is switched OFF blocking sound.
I’ll suspect if you had plugged a headset in you would have heard sound in the headset.
Thanks for your time oldcpu.
-
How do I switch ON my speakers to unblock sound?
-
No, I have earphones here and I plugged them in and my sound does not work :(.
You switch them on in your mixer.
Typically in the lower right corner of a Gnome, KDE or LXDE desktop there is a speaker symbol that represents a link to the mixer. If you manipulate that symbol appropriately you will bring up a mixer with all sorts of settings. In kde it is called ‘kmix’. Everyone’s mixer looks a bit different because the mixer is tuned to the specific hardware of a user.
For example my mixer (kmix - which will look different from your mixer) looks like this:
http://thumbnails35.imagebam.com/11539/ae16d6115384163.jpg](http://www.imagebam.com/image/ae16d6115384163)
and if I wanted to add extra controls to that KDE4 kmix mixer I would go to “settings” > “configure sound” and drag the appropriate control from “available channels” to “visible channels”. Sketch here illustrates:
http://thumbnails6.imagebam.com/11539/578cbd115384433.jpg](ImageBam)
… but that is for KDE kmix. If you are using LXDE or Gnome your mixer will be tuned differently.
HI oldcpu, I did that right at the beginning. I opened my kmix and switched OFF and ON the speakers. But it didn’t work. I still have no sound at all.
I can not help but wonder if you read my post, or if you stopped after the 1st few words ?
Note I explained HOW to tune your mixer. Your print screen clearly illustrates you did not do as I suggested, possibly because I did not explain well … PLEASE read my previous post again!
Note you need to tune the mixer and if settings are missing, ADD THEM ! Here is your mixer from your above post:
http://thumbnails36.imagebam.com/11539/07b472115388002.jpg](http://www.imagebam.com/image/07b472115388002)
For example, the screen print you provided, has no speaker control. So ADD THAT CONTROL !! I explained how in my post.
Also, next time, PLEASE do not provide a massive screen print. Only paste the relevant part. Pasting the entire screen makes this thread painful to read. 
Note I have pasted 3 images thus far, with links to larger images, and they only take a small fraction of the screen space compared to that incredibly large image you posted.
Note also your headphones are muted !! So of course you would get no sound in the headphones with them muted.
I’m so sorry for all those beginner mistakes.
I added the speakers to my Kmix and I turned them ON. I had confused them with the “master” control because I thought they were the same. Sorry. Now I have sound again.
In my picture headphones are muted because I switch them OFF for the screen capturing.
Also, next time, PLEASE do not provide a massive screen print. Only paste the relevant part. Pasting the entire screen makes this thread painful to read. Note I have pasted 3 images thus far, with links to larger images, and they only take a small fraction of the screen space compared to that incredibly large image you posted.
I changed the image file for a smaller one, sorry for that too.
Thanks for your time and patience.
Excellent news !
My apologies if I was a bit short. I’ve picked up a cold, and I’m suffering with sniffles, head ache, etc … standard cold stuff and its made me a bit grumpy, especially given I head out on a business trip tomorrow. I’m not looking forward to the travel.
I hope you do feel better and your trip wasn’t as painful as it looked.