No Sound from 3D Sound Blaster Pro (16 bit) card

English Hardware
#1

Hi all,
I have decided to move my laptop over to openSUSE after a terrible experience with Vista. I have some experience with Ubuntu, but I’m a brand new suse user. I installed 11.3 but haven’t been able to get any sound out of it.

The laptop is a Compaq Presario CQ45-307tx (more specs at link below)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01682802&tmp_task=prodinfoCategory&lc=en&dlc=pt&cc=br&lang=pt&product=3870943

The first thing I tried was I updating the alsa firmware using the konsole command
“zypper install alsa-firmware”. The firmware updated fine, but still no sound.

The next thing I tried was editing a file based on the advice found at the link below.
http://forums.opensuse.org/english/get-help-here/hardware/422219-3d-sound-blaster-pro-no-sound.html
This didn’t work either, but I wasn’t too optimistic to begin with due the differences between our systems.

Any help or suggestions on how fix this problem would be great because I’m lost at this point. I can provide more information if needed. Thanks,

Lucas

#2

Please undo any edit that you performed?

Please, can you then also provide more information ? Specifically provide the information that is recommended to be provided per our multimedia stickie:

please post in this “multimedia” sub-forum, providing in your post the following information:

/usr/sbin/alsa-info.sh

and select the SHARE/UPLOAD option and after the script finishes it will give you a URL to pass to the support personnel. Please post here the output URL/website-address that gives. Just the URL/website-address. You may need to run that script twice (the first time with root permissions to update in the /usr/sbin directory, and the second time to get the URL).
.
Note if for some reason that gives you no website/url/address then run it with the no-upload option:

/usr/sbin/alsa-info.sh --no-upload

and post the file /etc/alsa-info.txt it creates to Pastebin.com and press SUBMIT on that site and again post here the URL/website-address it provides. Also do the following steps …
.

  • in a terminal, or xterm, or konsole, type: rpm -qa ‘alsa’ #and post output here
  • in a terminal, or xterm, or konsole, type: rpm -qa ‘pulse’ #and post output here
  • in a terminal, or xterm, or konsole, type: rpm -q libasound2 #and post output here
  • in a terminal, or xterm, or konsole, type: uname -a #and post output here
  • in a terminal, or xterm, or konsole, type: cat /etc/modprobe.d/50-sound.conf #and post output here

… some clarification on running the script “alsa-info.sh” … when you run:

/usr/sbin/alsa-info.sh

you should get something like this (if it asks for an update, select NO):
http://thumbnails33.imagebam.com/9280/a5973e92794041.jpg](http://www.imagebam.com/image/a5973e92794041)

followed by this (select the SHARE/UPLOAD option):
http://thumbnails30.imagebam.com/9280/5e84f992794044.jpg](http://www.imagebam.com/image/5e84f992794044)

followed by this (its quickest if you simply select ‘NO’ to seeing the output - you will see it on the web page) :
http://thumbnails32.imagebam.com/9280/214da092794048.jpg](http://www.imagebam.com/image/214da092794048)

followed by this (where in RED is the URL).
http://thumbnails23.imagebam.com/9280/d9858092794051.jpg](http://www.imagebam.com/image/d9858092794051)

Just post the URL you get (similar to the RED URL in my example, but yours will be different).

Again, if you can not get that, then run this with the no upload option:

/usr/sbin/alsa-info.sh --no-upload

which will create the file /tmp/alsa-info.txt. Copy that file and paste it on Pastebin.com and press submit. That will give you a URL address. Please post that URL here.

#3

Thanks, a new thread should be started in the “multimedia” section with the necessary information.

#4

Please no.

Only one thread per problem. Please continue with current thread.

#5

I note you provided this:
http://www.alsa-project.org/db/?f=b8da01a4717f491302df12138c9aaf24fb024d53

Please also provide:

  • in a terminal, or xterm, or konsole, type:
rpm -qa '*alsa*'

#and post output here

  • in a terminal, or xterm, or konsole, type:
rpm -qa '*pulse*'

#and post output here

  • in a terminal, or xterm, or konsole, type:
rpm -q libasound2

#and post output here

  • in a terminal, or xterm, or konsole, type:
uname -a

#and post output here

  • in a terminal, or xterm, or konsole, type:
cat /etc/modprobe.d/50-sound.conf

#and post output here

#6

I note you have your PCM volume control at zero. That absolutely guarantees no sound. Please move up the volume on that control in your mixer:
Simple mixer control ‘PCM’,0
Capabilities: pvolume penum
Playback channels: Front Left - Front Right
Limits: Playback 0 - 255
Mono:
Front Left: Playback 0 [0%] -51.00dB]
Front Right: Playback 0 [0%] -51.00dB]

#7

Sorry about that. I misinterpreted what is quoted below to mean start a new thread in the other section.

The good news is my problem has been fixed by turning the PCM volume up. Thanks again for the help oldcpu.

#8

Errrr… well … ah … my apologies. That was a bad cut and paste of mine.

Glad to read the good news thou, that the sound is working now ! :slight_smile: