OpenSuse 11.2 - 64
I’m trying to install the new version of hplip and the process stops with an error message stating there is no network access.
I tried to ping a known address and sure enough, no response.
I shut off the firewall on this machine. I shut off the firewall on my router. No access from Konsole.
Is there some setting I can’t find?
What version of hplip are you trying to update to? What problem are you trying to solve by loading this update? I see that the most recent version of openSUSE 11.3 RC2 contains hplip version 3.10.2 which works fine for me and it offers to download the latest printer driver when one exists. What procedure are you using to “download” this later hplip version when you are getting this error?
Thank You,
I am trying to update to version 3.10.5 which is the latest version. I had to purchase a new printer last week and it is not supported by the version of hplip that came with Suse 11.2. On HP’s web site, one can download hplip-3.10.05.run file and follow the directions there to install the driver. You’re supposed to run hplip-3.10.5.run file from a terminal window, follow the on screen prompts and supposedly you’ll have the new driver installed without any problems. It’s apparently a script that compiles the driver as it shows missing dependencies, some being development packages and asks for permission to download these files. This is where it comes to a halt, as I can’t seem to access the internet from a terminal window.
I know it’s only a few days until I can get 11.3 (Yay!). I thought I’d use this time to try to learn something about compiling an application as if I totally screw it up, I won’t be without for too long.
Bart
OK montana_suse_user, I downloaded the file hplip-3.10.5.run and using the instructions ran this program from the terminal mode. This program is a binary file that is running some sort of installation script that will compile HPLIP to your version of Linux. The network issues you claim to have is actually the compiler letting you know that you need to load the application python-devel in order to compile in network support for your printer. If you go to Yast / Software Management and install this application it is just one of nine different requirements it will ask for, one after another, but only asking for one new install at a time. Thus requiring you to go through the whole install process from the start before you find out you are missing another compiler requirement. The first four files where said to be required while the next five were said to be optional. I did finally get this "latest version to load, but in the end I think you are way off track.
So, openSUSE comes with hplip version 3.9.8 installed for you. If you have not yet tried this version, then follow these instructions. In order to install the program you must use the menu Run Command and enter:
kdesu /usr/bin/hp-setup
then the root password. When I searched the HP web site for my HP printer, it told me I needed the newer version as well even as the pre-installed version really works. When I installed my HP C5180 printer I am told a newer driver exists and asked if I want to download it and I answer yes. After the installation, log out and back into openSUSE for your changes to fully take affect.
montana_suse_user I am almost certain you will never get this new version of hplip to install and work properly. You need to try the built in version first and come back and tell us if it works or not before we go any further.
Thank You,
Thanks so much for your help and the effort you put in. Please! Don’t go away!
When I run hp-setup, it says it cannot find any devices to connect. My understanding is that the current version doesn’t understand my “Brand New” printer. This is where I started to try the other methods. There are two… this so-called automated method, with instructions, and the manual method, with more instructions, which involves downloading a tarball and compiling the driver from source.
As I stated, I tried the automated method and ran aground when my Konsole would not access the internet. So, I tried the manual version and got a configure file with a LOT of error messages. Knowing I was going to need some real help from someone much smarted than I am, I decided to try to start with figureing out why Konsole cannot see the net. Obviously, I’m reading and posting to this list, so the OS does see the internet. How come Konsole won’t?
OR, should I start another thread and ask for help with the manual version of compiling the driver?
I can understand that a hardware device that was created a year after the OS could require new software, but I am convinced that the hardware manufacturer, who proudly announces Linux Support, should certainly make this a whole lot easier. Grrr!
Bart
Hi Bart; HP has been a windows centric company for a long time and has only recently started with linux so they’re still in a learning curve.
As for your problem, what messages did you get when you tried the automatic method? I don’t currently have any HP products so don’t have hplip to test with, but the messages would help in determining what the cause of the problem is. Also, what error messages did you get in the manual mode?
The message I got with the automatic mode, just after the process said it was going to download missing dependencies, was “Konsole cannot access network” and the process aborted. The Bash prompt came back. Hence my question as to why Konsole cannot see the internet.
The error file from the manual mode attempt was just full of errors that seemed to me, to represent the same missing dependencies.
Although it would be nice to get this new printer going, it is more important, to me, to understand why I can’t get it going.
In 4 days, I can download 11.3 which has the driver I need. I can wait that long for printer access. I’ve been far too long without learning what I should know and using Suse like a Mac user ie: not knowing what app names are, where files are, just click and it works! That speaks very, very highly of an OS I know. The developers have paid their dues, it’s time I paid mine and learned something about how stuff works.
Once I get Internet access from Konsole, then I can ask why the missing dependencies have different names then the files available in Yast. I bet that’ll be fun!
Bart
montana suse user wrote:
> The message I got with the automatic mode, just after the process said
> it was going to download missing dependencies, was “Konsole cannot
> access network” and the process aborted. The Bash prompt came back.
> Hence my question as to why Konsole cannot see the internet.
>
> The error file from the manual mode attempt was just full of errors
> that seemed to me, to represent the same missing dependencies.
>
> Although it would be nice to get this new printer going, it is more
> important, to me, to understand why I can’t get it going.
>
> In 4 days, I can download 11.3 which has the driver I need. I can wait
> that long for printer access. I’ve been far too long without learning
> what I should know and using Suse like a Mac user ie: not knowing what
> app names are, where files are, just click and it works! That speaks
> very, very highly of an OS I know. The developers have paid their dues,
> it’s time I paid mine and learned something about how stuff works.
>
> Once I get Internet access from Konsole, then I can ask why the missing
> dependencies have different names then the files available in Yast. I
> bet that’ll be fun!
>
> Bart
>
>
i can assure you that your experience is unusual…your konsole was
either:
born unable to talk to the net, or
born able to talk to the net and later broken
in the first case if unable to network with konsole from day one then
i highly suspect you installed from faulty install media, did you:
if you answered “no” (or “don’t know”) to any of those then see the
following cites before you start over:
http://en.opensuse.org/Download_Help
http://tinyurl.com/yhf65pv
http://tinyurl.com/ycly3eg
on the other hand, if you are SURE your install disk was perfect, then
you probably meet the conditions of the second situation: a now broken
konsole…which in my experience will come from only two things:
jumbled software due to too many conflicting repos (do you have more
than oss, non-oss, update and packman enabled? have you made
“one-click” installs and left the repos enabled??)
some other user induced instability, setup, or other system
damage…in other words, what did you do before it stopped working
correctly?
i believe you may be disappointed if you wait for 11.3 and upgrade in
place rather than do a backup of your data and then a format/fresh
install to remove the currently broken crud before you restore data
from backup…
–
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DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]
By your answer, I take it that Konsole should be able to access the Internet by default, so mine must be broken. I don’t know if Konsole was that way from day one, but it is now. I did indeed download my version 11.2 64 from the Suse website. Directly, not using any torrent software. I checked the md5sum. I burned it using k3b and verified it. I believe it chose 8x for speed, don’t remember, but I have nad no problems before nor since. I have only the recommended repositories in Yast.
However, I did add a repo to download that libcssdvd or whatever to enable me to play video DVDs. And I added one to install a version of one of the media players. Don’t remember which one.
Perhaps I should do a Windows fix on bash? I’m going to try.
Bart
Alright. I uninstalled konsole, installed gnome terminal, nothing different. Resintalled konsole, still no good.
I sat and thought how I could watch what was going through my network card to see if ping was actually working. Then I thought, “How about pinging my default gateway/router?”. That worked! Aparrently, konsole can get as far as the router, but no farther. So, it can’t be my computer or firewall settings. I looked at my router’s firewall settings and I have only a few ports open. http, dns, smtp, pop3, real av, icmp, ssh, imap, ntp. These are set to allow out going only. Is there a port that must be open for konsole to be able to access and download files? Would NAT have anything to do with my problem?
montana suse user wrote:
> Alright. I uninstalled konsole, installed gnome terminal, nothing
> different. Resintalled konsole, still no good.
> I sat and thought how I could watch what was going through my network
> card to see if ping was actually working. Then I thought, “How about
> pinging my default gateway/router?”. That worked! Aparrently, konsole
> can get as far as the router, but no farther. So, it can’t be my
> computer or firewall settings. I looked at my router’s firewall
> settings and I have only a few ports open. http, dns, smtp, pop3, real
> av, icmp, ssh, imap, ntp. These are set to allow out going only. Is
> there a port that must be open for konsole to be able to access and
> download files? Would NAT have anything to do with my problem?
>
>
i’m not cool enough on networking to be able to answer…too bad this
is located in applications and not networking…let me try to get a
network guru over here to help you…
while you are waiting for a real guru: i think to get any answer
from the outside you MUST have some ports open to allow stuff in (make
sense?)
and, yes i guess if NAT is wrongly setup it too can block everything…
you might try momentarily turning off the router’s firewall and
NAT…my guess is if you do you will suddenly have a fully fuctionally
konsole to the world, and back…
but, you might wanna wait for someone who is not guessing, to answer…
–
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DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]
I think you are SOL for upgrading the HPLIP driver if its looking for development libraries. IMHO, the new driver was compiled against Suse 11.3 (64) libraries that you don’t have and would need to download and install. I’ve run up against development packages customized by the developer for his package, which were incompatible with my stable release Suse.
Some sites turn drop ping requests, so, maybe that’s what happened to your ping. The other Kconsole messages sound like mis-matched library dependencies, ie, installed 11.2 (x86_64) versions but needing 11.3 RC2 (x86_64).
You can try in Kconsole
traceroute www.yahoo.com
to show Kconsole’s route to Yahoo! to prove it has Internet access. Yahoo! always accepts ping (so far).
**montana_suse_user how does your printer connect to your computer? Is it a USB printer or does it connect to your network? My printer connects by network and the driver does not find my printer. I must manually enter its IP address, this may be due to a firewall setting of some sort. This does not apply to a USB printer.
When you want to install the required software for your new printer driver, have you tried going into Yast / Software Repositories? You can search for and load these from within Yast:
Pyton-devel
cups-devel
DBUS
libusb
libjpeg
PIL
reportlab
libnetsnmp
11bnesnmp
I found all of them but one which allowed the driver to then install. I may have installed a lot of things that relate to Pyton, that might not be required, but the program search did not always find an exact match. You will have the same problem.
While I ran the new hplip driver from the terminal mode, I did not load the extra required software from the terminal mode as it was not necessary to do it that way, which might even fail if I tried to do it that way. Perhaps you should not use the terminal mode to load these required files. I was able to load this new hplip driver by loading the required files using Yast / Software Management. Think about it…
Thank You,
**
You’re attributing magical qualities to Konsole which it doesn’t have. Konsole isn’t involved in any network access. You’re barking up the wrong tree.
Rather it’s the program that you run inside Konsole or gnome-terminal that does the network access by itself. jdmcdaniel3 in post #4 is closest to the mark if I were to put money on the solution. Your hplip installer requires some missing dependencies. Either you have to satisfy all the dependencies, or use a ready-made package where YaST will take care of those for you.
Konsole does not make the connection. Either there’s a networkconnection everywhere, or there is not. In this case I would say the gateway is not configured. Enter the router’s address as the default gateway in Yast-Network.
Yahoo! I got it working! I have network access using konsole!
As for the printer, I downloaded the required dependencies, and** I did my first ever compile and install!**
For the record, what I did wrong: First, I accepted HP’s error message as correct. I should have known better. konsole was in fact, accessing the web. Next, I relied on ping as a tool to tell me if I really could get to the web. tararpharazon helped by suggesting I try Yahoo. I did and ping worked. So that problem was fixed! Actually, it never was a problem, I was the problem.
I ran the automated process and piece by piece ended up disabling the firewall in my router and the firewall in Suse and shut off NAT in my router. I found that if I ran HP’s automated process it would tell me I had no web access and abort. If I ran it again it would sometimes connect and sometimes not. So, I kept trying the same thing and expecting different results. My insanity proved itself as I won the battle and got all the dependencies installed. Well, not quite all… keep reading.
The compile section of the automated process crashed with an error # 2, whatever that was. So I went with the manual process. After learning when to use root and when not to, I finally got down to one missing dependency which was not checked for by their process and aborted the process at the end. A search of HP’s site found a message explaining which file was missing. A quick trip to Yast and a repeat of the compile and the whole mess was installed.
Needless to say, the printer configuration went as it should have and I’m now a happy camper!
I can’t thank all of you enough for your help. jdmcdaniel put in a lot of effort, as did DenverD
I learned a lot during this period. I’ll be watching the forums, perhaps some day I can help someone!
Bart
montana suse user wrote:
> I learned a lot during this period. I’ll be watching the forums,
> perhaps some day I can help someone!
i admire you willingness to stick to it until success is realized!
we are constantly looking for new contributors…keep up the good
work…and as you learn you can help those who have problems you
understand…
–
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DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]
i love reading success stories 
On Sun, 11 Jul 2010 07:56:01 GMT, tommyttt
<tommyttt@no-mx.forums.opensuse.org> wrote:
>
>montana_suse_user;2187114 Wrote:
>> Thanks so much for your help and the effort you put in. Please! Don’t
>> go away!
>>
>> As I stated, I tried the automated method and ran aground when my
>> Konsole would not access the internet. So, I tried the manual version
>> and got a configure file with a LOT of error messages. Knowing I was
>> going to need some real help from someone much smarted than I am, I
>> decided to try to start with figureing out why Konsole cannot see the
>> net. Obviously, I’m reading and posting to this list, so the OS does
>> see the internet. How come Konsole won’t?
>>
>> OR, should I start another thread and ask for help with the manual
>> version of compiling the driver?
>>
>> I can understand that a hardware device that was created a year after
>> the OS could require new software, but I am convinced that the hardware
>> manufacturer, who proudly announces Linux Support, should certainly make
>> this a whole lot easier. Grrr!
>>
>> BartHi Bart; HP has been a windows centric company for a long time and has
>only recently started with linux so they’re still in a learning curve.
>
I don’t think so. HP was a Unix company long before it got in bed with
M$. It has its own variant all that time, called HP-UX. They regrooved
their Unix people to support Linux, but they still think a bit
professionally managed workstations to really fit Linux well.
>
>As for your problem, what messages did you get when you tried the
>automatic method? I don’t currently have any HP products so don’t have
>hplip to test with, but the messages would help in determining what the
>cause of the problem is. Also, what error messages did you get in the
>manual mode?