No 3G mobile network available after installation

After more than a week testing/trying linux distros (and disappointed because of nvidia drivers incompatibility = no 1280x800 res on all the previous ones), I decided to give OpenSUSE a try (which I really like because of the innovations of KDE vs all the others). I will keep OpenSUSE if I’ll fix this modem problem.

I’ve just installed 12.3 after a live run. No Mobile network available after installation. It was ok in LIVE from USB stick (able to connect).

I have ran an hardware scan and the Huawei modem was detected, but not visible in the networks.
I tried to add it manually in the network devices. It says detected but not configured so I clicked on EDIT to configure it but I can’t move on becuase it asks for username and pwd like a normal 56K modem.
(By the way, the countries list was empty).

thanks


PS: the mobile network configuration didn’t work in LIVE mode. The network was there, the ISP was in the list, but while all the other distros I’ve tested (and Installed) gave me the option to choose between Prepaid and Postpaid plans (specifically for my ISP - Globe Philippines Prepaid), OpenSUSE did not.

On 06/08/2013 06:26 PM, igabc wrote:
> I will keep OpenSUSE if I’ll fix this modem problem.-

-=WELCOME=- new poster!! thanks for trying openSUSE…hope you get it
going…

suggest you go to the top of the wireless forum
http://tinyurl.com/4lq2s9z where you will see three stickies and
read/work your way though those…they help most people get
going…but, if not please post to that forum a new thread (don’t tag
on to one similar) giving all of the information noted in the
stickies of what the helpers there need in order to help you…


dd
http://tinyurl.com/DD-Caveat

No, that won’t help unfortunately. That’s for 802.11a/b/g/n-type wireless hardware, not 3G mobile broadband-type devices

I have ran an hardware scan and the Huawei modem was detected, but not visible in the networks.
I tried to add it manually in the network devices. It says detected but not configured so I clicked on EDIT to configure it but I can’t move on becuase it asks for username and pwd like a normal 56K modem.
(By the way, the countries list was empty).

@igabc: It sounds like your hardware is supported and working - just a configuration issue, specific to your telco provider perhaps?

You mentioned that your provider is ‘Globe Philippines Prepaid’? A quick online search suggests that the username and password fields can be left blank (which is common with many providers, where authentication is handled by the SIM card). I assume you have the APN set correctly?

APN (prepaid): http.globe.com.ph
APN (postpaid): internet.globe.com.ph

Mobile Carrier Settings for Globe (Prepay) - Philippines

On 06/08/2013 10:56 PM, deano ferrari wrote:
> No, that won’t help unfortunately. That’s for 802.11a/b/g/n-type
> wireless hardware, not 3G mobile broadband-type devices

oh! i guess then we probably need a 3G sticky, also…

i wonder if there are any here with enough specific knowledge to
write/maintain such??

it might be especially nice if that person had the ability to mark a
thread as sticky! :wink:

or maybe such a sticky is not really needed…


dd

*** It’s me, igabc with a different account because the Login Assistance function (password recovery) doesn’t work. ***

First of all, thank you for assisting me.

It seems I was not clear enough in my previous post. I don’t have problem with the configuration to connect to my ISP. I have problems activating the USB mobile network since it’s not available in the connections options.

Please see images

http:gabrielecripezzi.com/tmp/snapshot1.png


http:gabrielecripezzi.com/tmp/snapshot2.png


http:gabrielecripezzi.com/tmp/snapshot3.png

I need to activate the mobile network device so then I can configure it to connect to my ISP.

thanks a lot!
Gabriele

On 06/09/2013 08:46 AM, igabc2 wrote:
> [image: http:gabrielecripezzi.com/tmp/snapshot3.png]

there are several other threads that have looked at problems with
Huawei modems…

i read through one that seemed to end in no answer…you might wanna
read through several (and, if no one ever logged a bug to bugzilla
i’d guess that is way overdue):

**just those in these forums and mentioning 12.3:
https://www.google.com/search?q=“12.3”+Huawei+modem+site%3Aforums.opensuse.org

**all posts in these forums:
https://www.google.com/search?q=Huawei+modem+site%3Aforums.opensuse.org


dd

http://gabrielecripezzi.com/tmp/snapshot1.png


http://gabrielecripezzi.com/tmp/snapshot2.png


http://gabrielecripezzi.com/tmp/snapshot3.png

in a thread on this forum I found out that the problem may lie in the fact that the OS still see the USB stick as storage instead as Modem.

su
zypper install usb_modeswitch
zypper update

how can I install update_usb_modeswitch not being connected to the internet in Linux? Can I get it using Windows and then install it after switching to OpenSUSE?

Here 2 more screenshots that may be helpful

http://gabrielecripezzi.com/tmp/snapshot4.png

http://gabrielecripezzi.com/tmp/snapshot5.png

thanks

Ok it seems that usb_modeswitch is the problem.

I downloaded all the files from Draisberghof - Software - USB_ModeSwitch but I can’t install because “make” is missing.

How do I proceeed?

/// unbeliavable he LIVE version on USB works while it doesn’t after the installation on HD. Unbeliavable!

On 06/09/2013 06:36 PM, igabc2 wrote:
> “make” is missing.

you should not need make, because you should not need to compile
anything…and, it is usually not necessary in openSUSE (or most
Linux distros to google and hunt all over the net for software…

instead, just

use YaST, go > Software Management > in the search blank type
usb_modeswitch, click the “Search” button and may find that you
already have it installed (if there is a box with a check mark in it,
you have the latest in the openSUSE repos…so, nothing to do…

but, if it is an empty box, then single left click it to mark it for
install…then YaST will check if there are any dependencies, if so
it will tell you it is gonna install other things along with it,
because they are needed…so, approve all that are needed and then
click the “Accept” button…and WAIT for all activity to stop…

no google
no make
no compiling
just easy.

lots more:
http://doc.opensuse.org/documentation/html/openSUSE/opensuse-startup/part.reference.software.html


dd
http://tinyurl.com/DD-Caveat

Are you sure that your modem cannot be detected as such. You hardware results showed that the modem has /dev/ttyUSB0 present.

Check with

ls -l /dev/ttyUSB*

You might well be on the right track with that statement. If a conventional USB driver claims it, that could be a problem. Apparently that was an early problem for the Ericsson F3507g Mobile Broadband Module (MiniPCIe WWAN/GPS card) installed on my ThinkPad notebook. Just for background and comparison, the card has a USB ID, identifies its Network Adapter as “USB0”, and requires a SIM (protected by PIN) to be inserted, to use any of its devices. I don’t use Mobile Broadband and don’t have an account, but the card is correctly recognized (wwan0) and so are all its devices as:

ttyACM0 : Ericsson F3507g Mobile Broadband Minicard Modem
ttyACM1 : Ericsson F3507g Mobile Broadband Minicard Data Modem
ttyACM2 : Ericsson F3507g Mobile Broadband Minicard GPS Port
cdc-wdm0 : Ericsson F3507g Mobile Broadband Minicard Device Management
cdc-wdm1 : Ericsson F3507g Mobile Broadband Minicard PC SC Port

I have used the card as a GPS receiver, which involves commanding both ttyACM2, and ttyACM1 which responds to all the appropriate AT modem commands.

ThinkWiki.org had this to say about the original problem:

apparently, for a while option USB-serial driver had claimed USB ID 0bdb:1900, but this was wrong, and as of kernel 2.6.28.9 that commit was reversed. If instead of /dev/ttyACM* you see /dev/ttyUSB*, it means that option module is loaded. You may need to blacklist it to make sure it doesn’t happen.

Obviously not exactly the same device as yours, but a similar type of problem fixed by corrected kernel support. :slight_smile:

To be exact, that card has six interfaces (listed just five), and should have included the Ethernet interface usb0 (or wwan0) used as a network device:

usb0 : Ericsson F3507g Mobile Broadband Minicard Network Adapter

To be clear, I should underline that the card is listed here by the “lsusb” command as:

Bus 001 Device 002: ID 0bdb:1900 Ericsson Business Mobile Networks BV F3507g Mobile Broadband Module

The original problem meant that “USB-serial driver had claimed USB ID 0bdb:1900” incorrectly, the wrong option module got loaded with incorrect devices such as /dev/ttyUSB*.

SOrry guys but I think we are making things too complicated.
I opened this hread saying that the mobile connection was ENABLED and WORKING in in LIVE mode (from usb stick) while it does NOT work after OPenSUSE installation.

I have double check the modem/usb/drive/modeswitch/etc in BOTH installed and LIVE versions and I found out that they both have the same configuration/settings.

Logically, without being a Linux expert, I can say that the problem lies in some kind of misconfiguration in OpenSUSE after installation.

Is someone here able to guide me to the solution, maybe telling me what to check in my system?

Consused, I thank you very much for all your detailed info but it’s all useless to me since I am a newbie.

Again… I have tested GNOME, X- and now KDE. I love OpenSUSE. It’s beautiful and complete. So far the one that gave no problem at all (beside the 1280x800 screen resolution impossible to set because of nVidia drivers incompatibility with Linux) was Xubuntu.
I also tried Mint Cinnamon but blank screen after installation and impossible to use nomodeset in the installed version so, I hope I’ll be able to make OpenSUSE wrork otherwise I’ll go back to Xubuntu and that’s it.

Please help me!
thanks!
G

You have posted to that other thread, where a similar 3G modem problem is being discussed and it looks like a software regression bug. What do you think based on that? Bug reporting and developer action could be required. Not so simple after all. :\ :slight_smile:

Consused, I thank you very much for all your detailed info but it’s all useless to me since I am a newbie.

You are welcome. My fault, I should not have bothered with the background info re my device (too much information).

I was just trying to illustrate how the openSUSE kernel version in 12.3 could have a bug and the wrong driver gets loaded. Alternatively, it’s the right modem driver but this version (corresponding to the 12.3 kernel) now has a bug. You may have noticed that different distro versions often have different kernel and driver versions.