new pepwave router, no internet

English Network/Internet
1

I have a computer with a Lan connection and no wifi.

I have just connected a new PepWave Max BR1 Mini Industrial Grade 4G LTE router.

It is connected directly to the computer via ethernet.

I am able to access the Pepwave admin login via the ip address on a browser.

I cannot however access the internet via any browser.

So the router is communicating with the computer, but not allowing internet access.

I have a work laptop with wifi that is connecting to the router great, and the internet connection is fine.

thoughts?

2

The service provider might make a difference here. I’ve had SIM cards that need to be registered/activated (NZ provider) first for example.

3

So far we did not see any facts about how your computer is configurated. We can however conclude that you NIC is up, having an IP address fitting to the LAN because you say the system canconnect to the router in that LAN.

But we have no information on what route(s), specialy the deafult route, is/are set. Thus please:

ip route
4

Thank you.
The Sim card is active, and the router is working and providing internet data to the house via wifi.
I can connect through the Lan and via a browser to it to the router’s admin app, however it will not download internet data.
Nothing shows on a browser and the error after a very long wait is that the server cannot be located (ie, the website selected)

thanks.

5 
ip route
default via 192.168.50.1 dev enp0s25 proto dhcp metric 100 
192.168.50.0/24 dev enp0s25 proto kernel scope link src 192.168.50.13 metric 100

That is the router’s correct ip address.
It is communicating, but no internet.

tks,

6

What other information can I pull to help get to a fix?

7

I don’t know much about these 4G routers, but IMHO you first should check through its intterface whether it’s connected.

8

The default route is there. Try reaching to well-known internet address

ping 8.8.8.8

then by domain name

ping google.com

If the first works and second fails, it is a name resolution issue.

grep name /etc/resolv.conf

That is easy to sort if need be.

9

Manual DNS configuration…
https://en.opensuse.org/SDB:Configure_DNS

10

The link uses dhcp. You may post the output of command ’ journalctl -b --grep dhcp’.

erlangen:~ # journalctl -b --grep dhcp 
-- Logs begin at Fri 2020-05-15 06:58:27 CEST, end at Wed 2020-05-20 10:13:10 CEST. --
-- No entries --
erlangen:~ #
11

The link uses dhcp. You may post the output of command ’ journalctl -b --grep dhcp’.

journalctl -b --grep dhcp
- Logs begin at Tue 2020-05-19 10:22:20 CDT, end at Wed 2020-05-20 15:45:42 CDT. --
May 19 10:22:40 dad-Cinnamon NetworkManager[1227]: <info>  [1589901760.0260] dhcp-init: Using DHCP client 'dhclient'
May 19 10:22:41 dad-Cinnamon NetworkManager[1227]: <info>  [1589901761.1526] dhcp4 (ens2): activation: beginning transaction (timeout in 45 seconds)
May 19 10:22:41 dad-Cinnamon NetworkManager[1227]: <info>  [1589901761.5133] dhcp4 (ens2): dhclient started with pid 1415
May 19 10:22:42 dad-Cinnamon NetworkManager[1227]: <info>  [1589901762.2671] dhcp4 (ens2):   address 192.168.50.10
May 19 10:22:42 dad-Cinnamon NetworkManager[1227]: <info>  [1589901762.2671] dhcp4 (ens2):   plen 24 (255.255.255.0)
May 19 10:22:42 dad-Cinnamon NetworkManager[1227]: <info>  [1589901762.2671] dhcp4 (ens2):   gateway 192.168.50.1
May 19 10:22:42 dad-Cinnamon NetworkManager[1227]: <info>  [1589901762.2671] dhcp4 (ens2):   lease time 86400
May 19 10:22:42 dad-Cinnamon NetworkManager[1227]: <info>  [1589901762.2672] dhcp4 (ens2):   nameserver '192.168.50.1'
May 19 10:22:42 dad-Cinnamon NetworkManager[1227]: <info>  [1589901762.2672] dhcp4 (ens2): state changed unknown -> bound
May 19 10:34:40 dad-Cinnamon NetworkManager[1227]: <info>  [1589902480.8517] dhcp4 (ens2): canceled DHCP transaction, DHCP client pid 1415
May 19 10:34:40 dad-Cinnamon NetworkManager[1227]: <info>  [1589902480.8518] dhcp4 (ens2): state changed bound -> done
May 19 10:34:50 dad-Cinnamon NetworkManager[1227]: <info>  [1589902490.8708] dhcp4 (enp0s25): activation: beginning transaction (timeout in 45 seconds)
May 19 10:34:50 dad-Cinnamon NetworkManager[1227]: <info>  [1589902490.8751] dhcp4 (enp0s25): dhclient started with pid 3356
May 19 10:34:59 dad-Cinnamon NetworkManager[1227]: <info>  [1589902499.7278] dhcp4 (enp0s25):   address 192.168.50.13
May 19 10:34:59 dad-Cinnamon NetworkManager[1227]: <info>  [1589902499.7278] dhcp4 (enp0s25):   plen 24 (255.255.255.0)
May 19 10:34:59 dad-Cinnamon NetworkManager[1227]: <info>  [1589902499.7278] dhcp4 (enp0s25):   gateway 192.168.50.1
May 19 10:34:59 dad-Cinnamon NetworkManager[1227]: <info>  [1589902499.7279] dhcp4 (enp0s25):   lease time 86400
May 19 10:34:59 dad-Cinnamon NetworkManager[1227]: <info>  [1589902499.7279] dhcp4 (enp0s25):   nameserver '192.168.50.1'
May 19 10:34:59 dad-Cinnamon NetworkManager[1227]: <info>  [1589902499.7279] dhcp4 (enp0s25): state changed unknown -> bound
May 19 10:43:25 dad-Cinnamon NetworkManager[1227]: <info>  [1589903005.3205] dhcp4 (enp0s25): canceled DHCP transaction, DHCP client pid 3356
May 19 10:43:25 dad-Cinnamon NetworkManager[1227]: <info>  [1589903005.3206] dhcp4 (enp0s25): state changed bound -> done
May 19 10:43:34 dad-Cinnamon NetworkManager[1227]: <info>  [1589903014.1530] dhcp4 (enp0s25): activation: beginning transaction (timeout in 45 seconds)
May 19 10:43:34 dad-Cinnamon NetworkManager[1227]: <info>  [1589903014.1558] dhcp4 (enp0s25): dhclient started with pid 4138
May 19 10:43:57 dad-Cinnamon NetworkManager[1227]: <info>  [1589903037.7656] dhcp4 (enp0s25):   address 192.168.50.13
May 19 10:43:57 dad-Cinnamon NetworkManager[1227]: <info>  [1589903037.7656] dhcp4 (enp0s25):   plen 24 (255.255.255.0)
May 19 10:43:57 dad-Cinnamon NetworkManager[1227]: <info>  [1589903037.7657] dhcp4 (enp0s25):   gateway 192.168.50.1
May 19 10:43:57 dad-Cinnamon NetworkManager[1227]: <info>  [1589903037.7657] dhcp4 (enp0s25):   lease time 86400
May 19 10:43:57 dad-Cinnamon NetworkManager[1227]: <info>  [1589903037.7657] dhcp4 (enp0s25):   nameserver '192.168.50.1'
May 19 10:43:57 dad-Cinnamon NetworkManager[1227]: <info>  [1589903037.7658] dhcp4 (enp0s25): state changed unknown -> bound
May 19 10:46:33 dad-Cinnamon NetworkManager[1227]: <info>  [1589903193.0920] dhcp4 (enp0s25): canceled DHCP transaction, DHCP client pid 4138
May 19 10:46:33 dad-Cinnamon NetworkManager[1227]: <info>  [1589903193.0920] dhcp4 (enp0s25): state changed bound -> done
May 19 10:46:39 dad-Cinnamon NetworkManager[1227]: <info>  [1589903199.9085] dhcp4 (enp0s25): activation: beginning transaction (timeout in 45 seconds)
May 19 10:46:39 dad-Cinnamon NetworkManager[1227]: <info>  [1589903199.9145] dhcp4 (enp0s25): dhclient started with pid 4463
May 19 10:46:47 dad-Cinnamon NetworkManager[1227]: <info>  [1589903207.0747] dhcp4 (enp0s25): state changed unknown -> expire
lines 1-35
12 
ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=51 time=42.1 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=51 time=37.3 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=51 time=36.2 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=51 time=34.7 ms

ping google.com
ping: google.com: Temporary failure in name resolution

grep name /etc/resolv.conf
nameserver 2001:4888:38:ff00:322:d::
nameserver 2001:4888:3c:ff00:325:d::
nameserver 192.168.1.254
13

So there is an internet connection, just no working DNS. Set the DNS’s DNS, either in YaST ( wicked ) or Networkmanager to
8.8.8.8
8.8.4.4

reconnect and try to ping google.com again

14

Not sure if I modified the right place.
Using NetworkManager
Opened Network connections
double clicked on wired connection 1 (active ethernet)
At the IPv4 Settings, added 8.8.8.8, 8.8.4.4 in the field “Additional SNS servers”

Same, no connection

ping google.com
ping: google.com: Temporary failure in name resolution
15

Did you disconnect/reconnect ? Networkmanager needs that. You can check /etc/resolv.conf, it should show these.

BTW, they need to be comma separated

16

Should these be added to the router settings?

17

Should that also be set in the VPN connection?
Thanks,

18

I still have my old service an router while I am trying to get the new one working.

When I switch over to the old system:

grep name /etc/resolv.conf
nameserver 2001:4888:38:ff00:322:d::
nameserver 2001:4888:3c:ff00:325:d::
nameserver 192.168.1.254

When I disconnect the old one and reconnected to the new Pepwave router it will not connect anymore.
The error from Networkmanager is “Connection failed”

The only thing I changed is the IPv4 settings. I took those out, and still the same issue.

I have checked the direct line into my work laptop, a windows 10 HP. It connected and provided an internet feed.

19

Make it like in this screenshot:
https://i.imgur.com/605GaOW.png

20

Otherwise check whether you can set those DNS’s in your 4G router