Please consider me new to Linux although I have used Linux for years, I have over the years had Linux servers but once setup and working it just sits there for years with little to do except check for updates once a month.
So i’m not a general Linux user as such.
I’m building a new Linux box, time to upgrade to SuSE Linux 12.3.
Mobo: Gigabyte GA-970A-UD3 Rev 3.00
AMD AM3 Dual Core CPU
8GB Memory
500GB Hard Drive
PS2 Genius Keyboard
USB Genius Mouse
Monitor with internal speakers.
Installing 64bit SuSE Linux 12.3, Upgrading from 12.1
On first and second install neither the mouse or sound is working, initially the optical light on the mouse is lit up then goes out.
Tried different mice.
Because this is all new hardware I decided to try loading MS Windows 7 just to make sure that the mobo is OK and the USB ports are working OK, Sound and Mouse working with a default install of MS Windows without the install of additional drivers.
So with this i’m confident the hardware is OK and not in anyway faulty to start with.
I want to try installing SuSE Linux 12.3 again and get the mouse working and sound.
Can somebody help me through the process of achieving this, please remember i’m not too familiar with Linux and its command prompt or any keyboard shortcuts there may be.
Tried to gain access to yast without the mouse and failed.
I recommend you get the mouse working first, and only after that is working worry about the sound.
I can’t help much wrt mouse, other than to recommend you try:
check bios settings, and if there is a USB legacy mode, set that in the bios
try a different USB port
wrt sound, it has changed a lot the past few years. How familiar are you with pulse audio ? What is your test for sound ? Could this be an application sound problem and not a system sound problem ?
Sound functionality-tuning is often dependent on desktop, and I have assumed you are a KDE user, but given you did not state what desktop (that I could easily note), my assumption could be wrong.
USB Legacy mode enabled in bios by default, I have tried all USB ports inc the USB3 ports too.
RE Sound: No sound at all meaning initially no sound on login or logout. Struggling to get started with this new install of Linux without a mouse as i’m completely unfamiliar with desktop shortcuts and commands to gain access to anything meaningful.
My 2 cents: download a Live image, boot from it. I’m almost certain the mouse will work. That would mean something went wrong during the upgrade. It would also narrow down the search for a cause and solution.
This is actually a new box and a new install rather than an upgrade as such, old box still in use until this new box is up and running without issues then the old box will be switched off.
Tried several different mice now.
Downloaded the ISO image 3 times now and burnt 3 discs and tried each disc, same problem.
Not tried a PS2 mouse with a USB Keyboard though, i’d rather not do this though as a permanent solution to the problem.
Initial install took somewhat longer, more stuff happening / loading then…
Mouse Working, Keyboard NOT Working now so can’t get beyond entering “User’s Full Name”
USB Keyboard allows access to bios and works, I can start initial install with the keyboard, then when the GUI steps in and asks me to select Language and keyboard layout the keyboard is not working but I can use the PS2 mouse.
Just tried to install 64bit SuSE 12.1 with PS2 Keyboard and a USB Mouse.
No joy, but on restart I very briefly read a line that says ??? USb error -32 which repeats itself a few times probably for each of the USB ports present, i’m guessing
Ok, that suggests to me this is not a USB mouse issue, but rather a more generic USB port issue.
Lets check power aspects.
Please completely unplug the PC from its power source (the wall, or the UPS or what ever). Then plug it back in a few minutes later and try. Does that help ? Note you should boot direct to GNU/Linux for this test, and not to MS-Windows first.
If it is a 2-pronged plug with no ground, then try reversing 180 degrees.
The solution could be that simple if we are lucky.
Hi,
What are the usb options in the bios?
When you power down it will help to
detach the battery also, maybe 30 minutes.
Check the usb connections also.
Well, it was a useful test. I think we have established this is not openSUSE specific, but it is to do with your mother board. I note this Ubuntu thread: [ubuntu] gigabyte ga-990fxa-ud3 usb ports not working]([ubuntu] gigabyte ga-990fxa-ud3 usb ports not working) Its not the same … but still…
From that I propose that you go in to the BIOS and set IOMMU to “Enabled”. Then try.
Its a speculative suggestion based on the Ubuntu thread. Good luck.
IOMMU is enabled by default but I have enable “Port 60/64 Emulation” and I think i’m a little closer to getting somewhere as I now have a working mouse during the install process.
However I now have new problems during the process… I no longer have a hard drive!
I’m removing the drive and testing it as I type to make sure its OK.
Will post back when I know I have a working tested hard drive in place.
Simply having “legacy USB Support” enabled may not be enough on its own, enabling “Port 60/64 Emulation” gives even more USB support as I understand it.
Thats a new setting to me too. After reading your quoted post, and surfing on the setting, I note this article: Tech ARP - USB Port 64/60 Emulation
SB Port 64/60 Emulation
Common Options : Enabled, Disabled
Quick Review
This BIOS feature allow you to enable emulation of I/O ports 64h and 60h so that there is full PS/2 legacy support for USB keyboards and mice. It is also useful in providing USB keyboard and mouse support in Windows NT which does not natively support USB.
When enabled, the BIOS will emulate I/O ports 64h and 60h for your USB keyboard and mouse. This enables PS/2 functionality like keyboard lock, password setting and scan code selection.
When disabled, the BIOS will not emulate I/O ports 64h and 60h for your USB keyboard and mouse. They will not have PS/2 functionality like keyboard lock, password setting and scan code selection.
If you need PS/2 functionality like keyboard lock, password setting and scan code selection, then you should enable this BIOS feature. You should also enable this feature if you are using a multi-language keyboard or if you are using the Windows NT operating system.
Otherwise, there’s really no need to enable this BIOS feature.