Networked Epson WF-3620 scanner not working

English Hardware
1

Hello,

I purchased an Epson WF-3620 printer/fax/scanner. I got the printer installed. It has a static IP address of 192.168.1.11. I followed instructions on this site: http://download.ebz.epson.net/faq/linux/faq_ls_00002.html to install iscanner. I’ve run “sudo nano /etc/sane.d/dll.conf”, and everything but epson, epson2, and epkowa is commented out. I run YaST > Scanners, and it doesn’t find anything. I attempt to run iscan, and I get the following error: “Could not send command to scanner. Check the scanner’s status.” I made sure the scanner works via my wife’s Windows machine (I’m working on her…give me time!).

Can anyone please provide some assistance? I’m running OpenSUSE 13.2.

TIA!
Mike

2

Please confirm that you have all the necessary scanner-related packages installed, including the network plugin (iscan-network-nt) package

rpm -qa|grep iscan

There should be no need to configure the scanner with YaST.

You’ll need to edit /etc/sane.d/epkowa.conf to include an entry to reach your scanner. It’s mentioned in the configuration file itself

# Network attached devices may be made to work by first installing the
# (non-free) iscan-network-nt package and then adding configuration lines
# as per information below.
#
# For each network attached device, you must add an entry as follows:
#
#   net <IP-address|hostname> [port-number]
#
# Ask your network administrator for the device's IP address or check
# for yourself on the panel (if it has one).  The port-number is very
# optional and defaults to 1865.
# Note that network attached devices are not queried unless configured
# in this file.
#
# Examples:
#
#net 192.16.136.2 1865
#net 10.0.0.1
#net scanner.mydomain.com
3

Thanks for your response.

Here is what I have:
iscan-data-1.36.0.1.noarch
iscan-network-nt-1.1.1-1.x86_64
iscan-2.30.1.1.usb0.1.ltdl7.x86_64

I added the port 1865 to “net 192.168.1.11”. Still get the “Could not send command to scanner. Check the scanner’s status.” error. I downloaded the latest (I think) drivers. How can I verify the port?

Thanks again.
Mike

4

Verify that you can ping the scanner

ping 192.168.1.11

The port number defaults to 1865 so no need to add it.

In any case, you can verify which ports the device is listening on with

nmap 192.168.1.11

Note that it will also list ports associated with printing and possibly SNMP not relevant to the scanner function

I presume you made sure that the entry is uncommented (no ‘#’ character)? It should look like this

net 192.168.1.11

Then try scanning using ‘iscan’ (launched from a terminal)

5

Hello,

Thanks deano! It’s up and running. I was making a mistake in my typing. As always, these forums are the best!

Thanks again,
Mike

6

Good to hear that it’s all working as expected. :slight_smile: