My sound is very low and headphones won't work.

Hi all, I have a small issue here…

Since i installed my SuSE(2 weeks ago) I focused on getting networks, apps and all that other stuff working first, today, I tried out the entertainment section of it, and I noticed that my Volume is pretty low. It’s raised up to the top everything I could configure, but it’s just simply not as high as it is in windows. Another thing. My headphones wont work. It’s like … SuSE doesn’t even feel that something just got plugged in. It’s not funny ok ? I need headphones :stuck_out_tongue:

Any suggestions ? Thanks all.

Reference your volume, try going to YaST > Hardware > Sound > Other > Volume and move the PCM and Master volume controls up there to a VERY VERY high setting. Then close YaST. Then go to your mixer and move the volume settings up there. Does that help?

Reference your headphone, we need more information to be able to help. To provide more information, please (assuming you installed openSUSE-11.1) with your PC connected to the internet, open a gnome terminal or kde konsole and run this diagnostic script with root permissions:
/usr/sbin/alsa-info.sh
you may need to run it twice (the 1st time for it to update). It should give you a URL pointing to the internet where your sound configuration has been copied. Please post the URL here.

Please also, in a gnome terminal or kde konsole copy and paste the following one line at a time:
rpm -qa | grep alsa
rpm -qa | grep pulse
rpm -q libasound2
uname -a
cat /etc/modprobe.d/soundPlease post the output here.

Also check the volume settings in Yast>Hardware>Sound>Other>Volume

Thanks for the support oldcpu, volume is fixed But I’ve came across another trouble, please look at it, you’re a total linux guru… Please help (bow)

kNetworkManager is not running. - openSUSE Forums

Far from a total guru. … Networking is not my forte. … and I see you are getting support already in that thread. You are in good hands. :slight_smile:

http://www.alsa-project.org/db/?f=317dd72c2aebde5688de4c8bdbe11422cae1be0c

→ ALSA Info.

oldcpu, please help, sound is gone and headphones won’t work, all of a sudden.All I really did was play around with themes, try some new stuff in ternimal, hopefully I didn’t screw up the whole thing…

Ran:

rpm -qa | grep alsa

Output:

alsa-1.0.18-8.9
alsa-oss-32bit-1.0.17-1.37
alsa-utils-1.0.18-6.4
alsa-plugins-1.0.18-6.13
alsa-plugins-pulse-1.0.18-6.13
alsa-oss-1.0.17-1.43

Ran:

rpm -qa | grep pulse

Output:

libpulse-mainloop-glib0-0.9.12-9.5
pulseaudio-module-bluetooth-0.9.12-9.5
libpulse0-32bit-0.9.12-9.6
pulseaudio-utils-0.9.12-9.5
libpulse0-0.9.12-9.5
libpulse-browse0-0.9.12-9.5
pulseaudio-0.9.12-9.5
pulseaudio-module-x11-0.9.12-9.5
pulseaudio-esound-compat-0.9.12-9.5
pulseaudio-module-jack-0.9.12-9.5
alsa-plugins-pulse-1.0.18-6.13
pulseaudio-module-gconf-0.9.12-9.5
pulseaudio-module-lirc-0.9.12-9.5
libpulsecore4-0.9.12-9.5
pulseaudio-module-zeroconf-0.9.12-9.5

Ran:

rpm -q libasound2

Output:

libasound2-1.0.18-8.9

Ran:

uname -a

Output:

Linux linux-dcc9 2.6.27.19-3.2-default #1 SMP 2009-02-25 15:40:44 +0100 x86_64 x86_64 x86_64 GNU/Linux

Ran:

cat /etc/modprobe.d/sound

Output:

options snd slots=snd-hda-intel,snd-hda-intel
# 5Dex.9eig_b4ZWhA:SBx00 Azalia (Intel HDA)
alias snd-card-0 snd-hda-intel
# l4dC.WXoDjrqQ4b7:RS780 Azalia controller
alias snd-card-1 snd-hda-intel

I’m really starting to like SuSE, but this sound thing just killed me today. I’ve been trying to configure drivers and devices from Yast2 and The control center but every time I test, my speakers feel a difference, but sound is still not produced. Although, I can hear a vanishing sound when Resetting the whole device config.I’m pretty sure that’s a good sign…

Please help. Thank you so much.

This may not be your fault.

I see you your PC has the “IDT 92HD71B7X codec” and has the latest 2.6.27.19.3-2 kernel. Its quite likely the kernel update (that was available as of last week) broke your sound when you updated.

The solution in that case, is to update all of your alsa to the latest 1.0.19 version of alsa built against the new kernel. You can do that by opening a terminal or a konsole, and type “su” (no quotes - enter root password when prompted) and then with your PC connected to the internet, send the following six zypper commands in sequence, executing them in order, one at a time:

zypper ar http://download.opensuse.org/repositories/multimedia:/audio/openSUSE_11.1/ multimedia
zypper install alsa alsa-utils alsa-tools alsa-plugins alsa-plugins-pulse alsa-oss alsa-oss-32bit alsa-firmware libasound2
zypper rr multimedia
zypper ar http://download.opensuse.org/repositories/multimedia:/audio:/KMP/openSUSE_11.1_Update/ multimedia
zypper install alsa-driver-kmp-default
zypper rr multimedia

and then restart your PC and test your sound.

I’m on a mac at school right now, I’m gonna do that when I get home, Thanks a lot oldcpu.

God bless oldcpu. The guru of Open SuSE. Dude, you’re just … awesome, worked just fine, Speakers work fine, headphones do not work so we have to continue working on that. You’re brilliant. It was a bit low at the beginning, but then I went into Yast and fixed that :stuck_out_tongue: … i’m getting better … (thumbsup) Anyways … Can I ask you 3 questions. I hope you will reopen the threat so I can get answers…

  1. What can I do to make sure it does not happen again. Does that mean I should not update, or how to pick out which packages to update, so I can avoid updating the kernel Please suggest, sage :).

  2. What could we possibly do with the headphones, It’s really just not indicating that anything just got plugged in. The speakers continue on playing and, sound is produced but not through my headphones. Please, I’m going to need some help with that as well (bow).

  3. (personal → no need to answer if you do not feel like it.:slight_smile:
    How did you learn all this about SuSE, I mean … obviously you’ve been having SuSE for a long time(maybe several years),but for example, when you responded to my problem, did you have to look it up, as of what to do, or you just pulled it right out of your brain :? Anyways…

Thanks A lot for everything. Appreciate it so deeply. (salute)

This can happen to all of us. Its one of the frustrating aspects of Linux. I read of Fedora and Ubuntu users also having similar problems.

Typically what I do, when I see a kernel update, is not to update right away. Instead wait a week or two, during which time I can surf for new drivers and watch the forums to read if others have problems. Once I am confident I can solve the problems that can come, I install the new kernel via zypper or smart package manager.

If I am really concerned, I will install the new kernel via rpm command (rpm -ivh kernel… kernel… ) such that I have 2 kernels installed in a dual boot arrangement. If the new one can not be made to work, I can easily boot to the old kernel. This is NOT for newbies. But with more instructions average users can be taught how to do it.

Write a bug report. Then follow up and check on the report every day. After a week, maybe less, there should be a reply from the developer, asking for more info, or asking you to test something.

The latest kernel update broke the automute on my headset (I just found out yesterday). So after checking it thoroughly, I wrote bug report:
https://bugzilla.novell.com/show_bug.cgi?id=482052

If its not fixed by my vacation coming up in 2 weeks, I will roll back to the older kernel.

11-years playing with Linux does teach one a few things. But often I have to look things up. Many times I know exactly where to look things up. Many times I don’t. I share an office with 2 Linux engineers, who know way more than I about Linux (they use it at work). And across and down the hall are a few more Linux engineers. They also know way more than I do about Linux (they also use it at work). Fortunately (as my knowledge is less) I don’t have to solve the Linux problems at work that they need to solve. … So life is easy. :slight_smile:

Of course sharing an office with such knowledgeable Linux folk, one can not help but pick up a few things. And one has knowledgeable people from who one can get answers quickly on Linux matters.

There are also some mods, admins, and users on this forum who visit failrly often who know way more than I about Linux.

But thats today (and the past couple of years). When I started 11 years ago (1998) in Linux, I purchased a book on Linux and downloaded tutorials from a few sites, which I read and devoured for a couple of months, before I even attempted my first Linux install. … That was probably easy for me, as in the previous 12 years (1986 - 1998) I had used VMS and Unix a bit (as a user at work). …

Awesome :slight_smile: