Mobile Broadband Gone Missing

I rebuilt my Dell E6500 laptop (8Gb mem) from OpenSUSE 11.2 to 11.4 and now to 12.1. Up until now, my mobile broadband just worked (it’s built int he laptop). When I first installed 12.1, it worked too…but since I installed the firmware for WiFi, WiFi works but mobile broadband is missing from the NetworkManager applet. Any idea how to troubleshoot this?

thanx
Rob

How are you using the broadband? Is it a USB dongle? What is the maker and carrier, what driver does it use? I use builti in broadband on my HP Mini.

I wonder if it has been disabled for some reason? Check with rfkill (install it if not already present).

rfkill list

0: dell-wifi: Wireless LAN
Soft blocked: no
Hard blocked: no
1: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
2: dell-wwan: Wireless WAN
Soft blocked: no
Hard blocked: no
3: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
4: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

This is a built-in WWAN from Dell (not a dongle, internal) and it’s been configured for Verizon

I’m using a built-in broadband modem device as well (with openSUSE 11.4). What ttyUSB* devices files do you get reported? I get this

ls -l /dev/ttyU*
crw-rw---- 1 root dialout 188, 0 Mar 29 08:09 /dev/ttyUSB0
crw-rw---- 1 root dialout 188, 1 Mar 29 08:05 /dev/ttyUSB1
crw-rw---- 1 root dialout 188, 2 Mar 29 08:20 /dev/ttyUSB2

and my wireless WAN device uses the sierra module

lsmod |grep sierra

This may be helpful with the diagnosis too

/usr/sbin/hwinfo --usb

assuming your is an internal usb-connected device.