LibreOffice won't start

plasmapeleng · October 3, 2021, 8:57pm

Hallo,
I have a problem with LibreOffice 7.1.4.2-14.22.10.1 in OpenSuse Leap 15.3. It was working fine, but probably some update in the system (or to OpenJDK specifically) started this problem.
Running LO in terminal gives this

Inconsistency detected by ld.so: ../sysdeps/x86_64/dl-machine.h: 541: elf_machine_rela_relative: Assertion `ELFW(R_TYPE) (reloc-&gt;r_info) == R_X86_64_RELATIVE' failed!

Then

LD_DEBUG=reloc libreoffice

is generating the following string
…

8708:     relocation processing: /usr/lib64/libreoffice/program/libmergedlo.so (lazy)
Inconsistency detected by ld.so: ../sysdeps/x86_64/dl-machine.h: 541: elf_machine_rela_relative: Assertion `ELFW(R_TYPE) (reloc-&gt;r_info) == R_X86_64_RELATIVE' failed!

…
Running this

ldd /usr/lib64/libreoffice/program/libmergedlo.so | grep local

is giving this

libboost_locale.so.1.66.0 => /usr/lib64/libboost_locale.so.1.66.0 (0x00007fa7c3985000)

How do I restore LO to the normal?
Help is much appreciated.

dcurtisfra · October 4, 2021, 11:22am

@plasmapeleng:

Hello and welcome to these Forums.

Please check the output of the following CLI commands –

“zypper verify” – the user “root” has to be used to execute this command.
“rpm --verify libreoffice” and, possibly, “rpm --verify --all” – can be executed by a “normal” user.
“zypper repos --uri repo-sle-update” – can be executed by a “normal” user.

The Leap 15.3 version of LibreOffice and, it’s dependencies, should be installed from the “Update repository with updates from SUSE Linux Enterprise 15”.

arvidjaar · October 4, 2021, 12:07pm

Where this version comes from? It is not from Leap 15.3.

plasmapeleng · October 4, 2021, 1:36pm

sudo zypper verify

Loading repository data...


Reading installed packages...


Dependencies of all installed packages are satisfied.

rpm --verify libreoffice

missing     /usr/lib64/libreoffice/program/intro-highres.png


.M...UGT.    /usr/lib64/libreoffice/program/libmergedlo.so


missing     /usr/lib64/libreoffice/program/shell/logo.svg


missing     /usr/lib64/libreoffice/program/shell/logo_inverted.svg

rpm --verify --all


S.5....T.  c /etc/samba/smb.conf


..?......  c /etc/cron.deny


..?......  c /etc/crontab


missing     /var/spool/cron/lastrun (Permission denied)


missing     /var/spool/cron/tabs (Permission denied)


.M.......  g /boot/grub2/grub.cfg


S.5....T.  c /etc/default/grub


..?......  c /etc/snmp/snmpd.conf


.M.......  g /var/lib/ca-certificates/ca-bundle.pem


.M.......  g /var/lib/ca-certificates/java-cacerts


S.5....T.  c /etc/sane.d/dll.conf


....L....    /etc/ImageMagick-7


..?......  c /etc/sudoers


.......T.  c /etc/login.defs


.M.......  c /var/log/NetworkManager


..?......  c /etc/wpa_supplicant/wpa_supplicant.conf


S.5....T.  c /etc/apparmor.d/local/usr.sbin.smbd-shares


missing   c /etc/polkit-1/rules.d/50-default.rules (Permission denied)


.M.......  g /usr/share/fonts/Type1/encodings.dir


.M.......  g /usr/share/fonts/cyrillic/encodings.dir


.M.......  g /usr/share/fonts/cyrillic/fonts.scale


.M.......  g /usr/share/fonts/truetype/encodings.dir


..?......  c /etc/ssh/sshd_config


missing   c /etc/ppp/chap-secrets (Permission denied)


missing   c /etc/ppp/filters (Permission denied)


missing   c /etc/ppp/options (Permission denied)


missing   c /etc/ppp/pap-secrets (Permission denied)


missing     /etc/ppp/peers (Permission denied)


missing   c /etc/ppp/peers/ppp (Permission denied)


missing   c /etc/ppp/peers/pppoatm (Permission denied)


missing   c /etc/ppp/peers/pppoe (Permission denied)


missing   c /etc/ppp/peers/pppoe-rp (Permission denied)


missing   c /etc/ppp/peers/pptp (Permission denied)


missing     /etc/ppp/ip-down (Permission denied)


missing     /etc/ppp/ip-down.d (Permission denied)


missing     /etc/ppp/ip-up (Permission denied)


missing     /etc/ppp/ip-up.d (Permission denied)


missing     /etc/ppp/ipv6-down (Permission denied)


missing     /etc/ppp/ipv6-down.d (Permission denied)


missing     /etc/ppp/ipv6-up (Permission denied)


missing     /etc/ppp/ipv6-up.d (Permission denied)


missing     /etc/ppp/post-stop (Permission denied)


missing     /etc/ppp/post-stop.d (Permission denied)


missing     /etc/ppp/pre-start (Permission denied)


missing     /etc/ppp/pre-start.d (Permission denied)


..?......  c /etc/vsftpd.conf


.M.......  g /etc/iscsi/initiatorname.iscsi


..?......  c /etc/iscsi/iscsid.conf


.M....G..  g /var/log/lastlog


.M.......  g /var/log/alternatives.log


..?......  c /etc/rsyncd.secrets


.M.......  g /run/cryptsetup


..?......  c /etc/chrony.conf


missing   c /etc/ppp/options.pptp (Permission denied)


..?......  c /etc/libaudit.conf


missing     /root/.gnupg (Permission denied)


missing     /root/bin (Permission denied)


.M.......  g /usr/share/fonts/misc/encodings.dir


.M.......  g /usr/share/fonts/misc/fonts.scale


..?......  c /etc/cups/cups-files.conf


..?......  c /etc/cups/cups-files.conf.default


..?......  c /etc/cups/cupsd.conf


..?......  c /etc/cups/cupsd.conf.default


..?......  c /etc/cups/snmp.conf


..?......  c /etc/cups/snmp.conf.default


......G..    /etc/cups/ssl


..?......    /usr/lib/cups/backend/dnssd


..?......    /usr/lib/cups/backend/ipp


..?......    /usr/lib/cups/backend/lpd


..?......    /usr/sbin/cupsd


missing     /usr/lib64/libreoffice/program/intro-highres.png


.M...UGT.    /usr/lib64/libreoffice/program/libmergedlo.so


missing     /usr/lib64/libreoffice/program/shell/logo.svg


missing     /usr/lib64/libreoffice/program/shell/logo_inverted.svg


missing   c /etc/audisp/audispd.conf (Permission denied)


missing     /etc/audisp/plugins.d (Permission denied)


missing   c /etc/audisp/plugins.d/af_unix.conf (Permission denied)


missing   c /etc/audisp/plugins.d/syslog.conf (Permission denied)


missing   c /etc/audit/audit-stop.rules (Permission denied)


missing   c /etc/audit/auditd.conf (Permission denied)


missing     /etc/audit/rules.d (Permission denied)


missing   c /etc/audit/rules.d/audit.rules (Permission denied)


..?......    /usr/sbin/audispd


..?......    /usr/sbin/auditctl


..?......    /usr/sbin/auditd


..?......    /usr/sbin/augenrules


..?......    /usr/sbin/autrace


.M.......  g /etc/plymouth/plymouthd.conf


.M.......  g /var/log/boot.log


missing     /etc/ppp/ip-down.d/90-netconfig (Permission denied)


missing     /etc/ppp/ip-up.d/10-netconfig (Permission denied)


missing     /etc/ppp/netconfig (Permission denied)


missing     /etc/ppp/post-stop.d/90-netconfig (Permission denied)


missing     /etc/ppp/pre-start.d/10-netconfig (Permission denied)


.M.......  g /run/netconfig


.M.......  g /run/netconfig/resolv.conf


.M.......  g /run/netconfig/yp.conf


..?......    /usr/lib/cups/backend/gutenprint52+usb


..?......  c /etc/ssh/moduli


..?......  c /etc/skel/.bash_history


.M.......  g /etc/aliases.lmdb


S.5....T.  c /etc/postfix/main.cf


S.5....T.  c /etc/postfix/master.cf


..?......  c /etc/postfix/sasl_passwd


..?......  c /etc/sasl2/smtpd.conf


missing     /var/adm/backup/postfix (Permission denied)


SM5....T.  c /etc/fonts/conf.d/30-metric-aliases.conf


S.5....T.  c /etc/fonts/conf.d/10-rendering-options.conf


S.5....T.  c /etc/fonts/conf.d/58-family-prefer-local.conf


/usr/lib64/libexec/ksysguard/ksgrd_network_helper: cannot verify root:root 0755 - not listed in /etc/permissions


.M.......  g /etc/xml/catalog-d.xml


..?......  c /etc/sysconfig/network/ifcfg-lo


S.5....T.  c /etc/unixODBC/odbcinst.ini


missing     /var/cache/libx11/compose/l4_030_313cb605_00280cc0


..?......  c /etc/rsyslog.conf


..?......  c /etc/rsyslog.d/NetworkManager.frule


..?......  c /etc/rsyslog.d/acpid.frule


..?......  c /etc/rsyslog.d/firewall.frule


..?......  c /etc/rsyslog.d/remote.conf


..?......  c /usr/share/apparmor/extra-profiles/usr.sbin.rsyslogd


..?......    /usr/share/fillup-templates/sysconfig.syslog-rsyslog


..?......  c /etc/autofs_ldap_auth.conf


S.5....T.  c /etc/zypp/repos.d/repo-backports-debug-update.repo


.......T.  c /etc/zypp/repos.d/repo-backports-update.repo


S.5....T.  c /etc/zypp/repos.d/repo-sle-debug-update.repo


.......T.  c /etc/zypp/repos.d/repo-sle-update.repo


..?......  c /etc/mysqlaccess.conf


missing   c /etc/ppp/firewall-masq (Permission denied)


missing   c /etc/ppp/firewall-standalone (Permission denied)


missing   c /etc/ppp/pppoe-server-options (Permission denied)


missing     /etc/ppp/rp-pppoe-gui (Permission denied)


..?......    /usr/sbin/pppoe-wrapper


S.5....T.  c /etc/sddm.conf


.....UG..  g /run/sddm


..?......    /usr/lib/cups/backend/serial


.M.......  g /run/mcelog


missing     /usr/share/polkit-1/rules.d/60-org.freedesktop.Flatpak.rules (Permission denied)


.M.......  g /var/lib/flatpak


..?......    /usr/lib/dbus-1/dbus-daemon-launch-helper


....L....  c /etc/pam.d/common-account


....L....  c /etc/pam.d/common-auth


....L....  c /etc/pam.d/common-password


....L....  c /etc/pam.d/common-session


..?......    /sbin/unix_update


.M.......  g /var/lib/pulseaudio


missing     /usr/lib64/mysql/plugin/auth_pam_tool_dir/auth_pam_tool (Permission denied)


missing     /var/lib/xdm/authdir/authfiles (Permission denied)


.M.......  g /usr/share/fonts/100dpi/encodings.dir


.M.......  g /usr/share/fonts/100dpi/fonts.scale


.M.......  g /usr/share/fonts/75dpi/encodings.dir


.M.......  g /usr/share/fonts/75dpi/fonts.scale


missing     /var/adm/backup/rpmdb (Permission denied)


missing     /var/adm/backup/sysconfig (Permission denied)


..?......    /usr/bin/keygen


missing     /var/spool/cups/tmp (Permission denied)


....L....    /usr/bin/vi


....L....  d /usr/share/man/man1/ftp.1.gz


.M.......  g /run/avahi-daemon


missing   c /etc/firewalld/firewalld.conf (Permission denied)


missing     /etc/firewalld/helpers (Permission denied)


missing     /etc/firewalld/icmptypes (Permission denied)


missing     /etc/firewalld/ipsets (Permission denied)


missing   c /etc/firewalld/lockdown-whitelist.xml (Permission denied)


missing     /etc/firewalld/policies (Permission denied)


missing     /etc/firewalld/services (Permission denied)


missing     /etc/firewalld/zones (Permission denied)


..?......    /usr/share/fillup-templates/sysconfig.firewalld


..5......  d /usr/share/doc/HTML/ru/fundamentals/visualdict-window2.png

 zypper repos --uri repo-sle-update


Alias          : repo-sle-update


Name           : Update repository with updates from SUSE Linux Enterprise 15


URI            : http://download.opensuse.org/update/leap/15.3/sle/


Enabled        : Yes


GPG Check      : (r ) Yes


Priority       : 99 (default priority)


Autorefresh    : On


Keep Packages  : Off


Type           : rpm-md


GPG Key URI    : 


Path Prefix    : /


Parent Service : 


Keywords       : ---


Repo Info Path : /etc/zypp/repos.d/repo-sle-update.repo


MD Cache Path  : /var/cache/zypp/raw/repo-sle-update

plasmapeleng · October 4, 2021, 1:38pm

Yes, it is, from vendor SUSE LLC, I believe. Repo per default.

arvidjaar · October 4, 2021, 2:30pm

This file is not from this package. Try “rpm -qf /usr/lib64/libreoffice/program/libmergedlo.so” to see whether there is some other package that installs this file. In any case you need to reinstall libreoffice and verify that file is not corrupted after that.

missing     /usr/lib64/libreoffice/program/shell/logo.svg
missing     /usr/lib64/libreoffice/program/shell/logo_inverted.svg

rpm --verify --all

It shows the same information.

Yes, sorry, missed update.

Sauerland · October 4, 2021, 5:20pm

Post:

zypper lr -d

zypper se -si libreoffice

plasmapeleng · October 5, 2021, 2:04am

Never mind and thanks for replying.
It is installed solely by LO

rpm -qf /usr/lib64/libreoffice/program/libmergedlo.so
libreoffice-7.1.4.2-14.22.10.1.x86_64

I’ve tried reinstalling LO before posting here because the file was corrupted. No go - yast/zypper hangs at about 50 percent. Still, a copy of libmergedlo.so adopted from the fresh install of Leap in my VM rig has solved the problem - after running

systemctl

followed on the next boot by

fsck

LO is launchable again. Should I reinstall it now? It ain’t broken any more, right?

plasmapeleng · October 5, 2021, 2:06am

#  | Alias                                 | Name                                                                                        | Enabled | GPG Check | Refresh | Priority | Type   | URI                                                                                 | Service---+---------------------------------------+---------------------------------------------------------------------------------------------+---------+-----------+---------+----------+--------+-------------------------------------------------------------------------------------+--------
 1 | ftp.gwdg.de-openSUSE_Leap_$releasever | Packman Repository                                                                          | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://ftp.gwdg.de/pub/linux/misc/packman/suse/openSUSE_Leap_15.3/                  | 
 2 | openSUSE-Leap-15.3-1                  | openSUSE-Leap-15.3-1                                                                        | No      | ----      | ----    |   99     | NONE   | hd:/?device=/dev/disk/by-id/usb-SanDisk_Cruzer_Blade_200443169007E9B2CF38-0:0-part2 | 
 3 | repo-backports-debug-update           | Update repository with updates for openSUSE Leap debuginfo packages from openSUSE Backports | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/update/leap/15.3/backports_debug/                      | 
 4 | repo-backports-update                 | Update repository of openSUSE Backports                                                     | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/update/leap/15.3/backports/                            | 
 5 | repo-debug                            | Debug Repository                                                                            | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/debug/distribution/leap/15.3/repo/oss/                 | 
 6 | repo-debug-non-oss                    | Debug Repository (Non-OSS)                                                                  | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/debug/distribution/leap/15.3/repo/non-oss/             | 
 7 | repo-debug-update                     | Update Repository (Debug)                                                                   | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/debug/update/leap/15.3/oss/                            | 
 8 | repo-debug-update-non-oss             | Update Repository (Debug, Non-OSS)                                                          | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/debug/update/leap/15.3/non-oss/                        | 
 9 | repo-non-oss                          | Non-OSS Repository                                                                          | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/distribution/leap/15.3/repo/non-oss/                   | 
10 | repo-oss                              | Main Repository                                                                             | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/distribution/leap/15.3/repo/oss/                       | 
11 | repo-sle-debug-update                 | Update repository with debuginfo for updates from SUSE Linux Enterprise 15                  | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/debug/update/leap/15.3/sle/                            | 
12 | repo-sle-update                       | Update repository with updates from SUSE Linux Enterprise 15                                | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/update/leap/15.3/sle/                                  | 
13 | repo-source                           | Source Repository                                                                           | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/source/distribution/leap/15.3/repo/oss/                | 
14 | repo-update                           | Main Update Repository                                                                      | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/update/leap/15.3/oss/                                  | 
15 | repo-update-non-oss                   | Update Repository (Non-Oss)                                                                 | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/update/leap/15.3/non-oss/                              |

Loading repository data...Reading installed packages...


S  | Name                          | Type    | Version                  | Arch   | Repository
---+-------------------------------+---------+--------------------------+--------+-------------------------------------------------------------
i+ | libreoffice                   | package | 7.1.4.2-14.22.10.1       | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-branding-openSUSE | package | 15.3.20210112-lp153.1.26 | noarch | Main Repository
i  | libreoffice-calc              | package | 7.1.4.2-14.22.10.1       | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
i  | libreoffice-draw              | package | 7.1.4.2-14.22.10.1       | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-icon-themes       | package | 7.1.4.2-14.22.10.1       | noarch | Update repository with updates from SUSE Linux Enterprise 15
i  | libreoffice-impress           | package | 7.1.4.2-14.22.10.1       | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-l10n-de           | package | 7.1.4.2-14.22.10.1       | noarch | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-l10n-en           | package | 7.1.4.2-14.22.10.1       | noarch | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-l10n-en_GB        | package | 7.1.4.2-14.22.10.1       | noarch | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-l10n-ru           | package | 7.1.4.2-14.22.10.1       | noarch | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-math              | package | 7.1.4.2-14.22.10.1       | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
i+ | libreoffice-qt5               | package | 7.1.4.2-14.22.10.1       | x86_64 | Update repository with updates from SUSE Linux Enterprise 15

dcurtisfra · October 5, 2021, 10:55am

@plasmapeleng:

Please execute the following, with the user “root”:

“zypper refresh --force”
“zypper install --force libreoffice”

You may have to, also, forcibly re-install the rest of the LibreOffice suite –

libreoffice-base
libreoffice-branding-openSUSE
libreoffice-calc
libreoffice-draw
libreoffice-filters-optional
libreoffice-gnome
libreoffice-gtk2
libreoffice-gtk3
libreoffice-icon-themes
libreoffice-impress
libreoffice-l10n-en – plus, possibly, “libreoffice-l10n-??” for your Locale …
libreoffice-mailmerge
libreoffice-math
libreoffice-pyuno
libreoffice-qt5
libreoffice-share-linker
libreoffice-writer

plasmapeleng · October 5, 2021, 11:30pm

To me it looks like an rpm issue.

Neither can I

sudo zypper install --force libreoffice

nor can I remove libreoffice-l10n-en_GB 7.1.4.2-14.22.10.1

rpm hangs at 25 perecent CPU load.

Please take a look https://drive.google.com/file/d/17dIfmd37Mvec_2CYqHnrCB2GbQwCERNn/view?usp=sharing

dcurtisfra · October 6, 2021, 11:29am

Please be aware that, there’s an openSUSE Paste facility – <SUSE Paste.

dcurtisfra · October 6, 2021, 11:37am

Or, an uncommon system behaviour –

Are critical system partitions misbehaving?
*=2]Do “/var” and “/tmp” have enough free space?
*=2]Doe the other system directories have enough free space?
Does the system space use the Btrfs file-system?
If yes, have the Btrfs house-keeping tasks been regularly executed?
*=2]Have the Btrfs “balance” and “scrub” house-keeping tasks been regularly executed?
If not Btrfs, have the File-system checks been executed?

plasmapeleng · October 6, 2021, 11:17pm

I didn’t know, thank you

plasmapeleng · October 6, 2021, 11:24pm

Good questions, indeed.

No, not really. Every now and then my T510 may strike a bump so that I have to press “reset” to make it play again. This misbehaving is beyond the scope of this thread, I believe.
Yes, there is enough free space in both of the directories (proper sudo rm /tmp/* -rf among others)
Yes, they do
No, ext3
…
Yes, fsck on monthly basis

My memory is that shortly before LO failed to start I had to hard reset my laptop in the middle of update (low on battery, power supply interruption). I executed systemctl followed by fsck when booting again - specifically in this folder /dev/disk/by-uuid… which turned to be corrupted.

By now I’ve managed to remove libreoffice-l10n-en_GB 7.1.4.2-14.22.10.1 by running sudo rpm -e libreoffice-l10n-en_GB 7.1.4.2-14.22.10.1 and doing sudo rpm --rebuilddb prior to this. I guess corrupted data base could stop zypper from installing LO, right? I haven’t reinstalled LO though.

dcurtisfra · October 7, 2021, 6:00pm

Yes, Zypper/Zypp use RPM and, if the RPM Database is corrupt then, Zypper will misbehave …

plasmapeleng · October 9, 2021, 8:58pm

That’s it really. Very straightforward situation. Thanks a bunch:)