Lenovo Thinkpad E460 hangs sometimes

English Hardware
#1

Hi Guys,
I just installed Leap 42.1 with Gnome on my new laptop Thinkpad E460 this week. It hangs totally without notice me, maybe 1-2 times per day. Keyboard and mouse doesn’t work. Ctrl-Alt-F2 doesn’t work, too. The CPU seems jumped into a dead loop because when it hangs the CPU fan always working in the fastest mode. I have wait for more than 10 minutes once, but it doesn’t came back, the only thing I can do is power it down by pressing power button.
Please help me to figure out why it hangs.
Thanks.

Here is my hardware info:

CPU Intel(R) Core™ i5-6200U
Memory 16GB
Graphics Card Intel Sky Lake Integrated Graphics
ATI Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330]
Network eth0 Intel Ethernet Connection I219-V
wlan0 Intel WLAN controller
Disk WDC WD10SPCX-08S (formatted with ext4)
Sound Intel Audio device

And part of my ‘journalctl’ output: Last hang happened at Feb 12 17:20 (The GUI shows 17:20 and never changed).

Feb 12 16:59:11 tpe460-linux gnome-session[1117]: (gnome-shell:1371): GLib-CRITICAL **: Source ID 204925 was not found when attempting to remove it
Feb 12 16:59:11 tpe460-linux gnome-session[1117]: (gnome-shell:1371): Clutter-WARNING **: Attempting to remove actor of type ‘StLabel’ from group of c
Feb 12 16:59:12 tpe460-linux org.gnome.Nautilus[1160]: (nautilus:2040): GLib-GObject-WARNING **: The property GtkAlignment:left-padding is deprecated
Feb 12 16:59:12 tpe460-linux org.gnome.Nautilus[1160]: (nautilus:2040): GLib-GObject-WARNING **: The property GtkButton:xalign is deprecated and shoul
Feb 12 16:59:12 tpe460-linux gnome-session[1117]: Gjs-Message: JS LOG: [pixel-saver]: Can’t find original state for Files Preferences with id 0x281bc9
Feb 12 17:00:01 tpe460-linux cron[15712]: pam_unix(crond:session): session opened for user root by (uid=0)
Feb 12 17:00:01 tpe460-linux systemd[15713]: pam_unix(systemd-user:session): session opened for user root by (uid=0)
Feb 12 17:00:01 tpe460-linux CRON[15712]: pam_unix(crond:session): session closed for user root
Feb 12 17:00:01 tpe460-linux systemd[15714]: pam_unix(systemd-user:session): session closed for user root
Feb 12 17:04:55 tpe460-linux firefox.desktop[1615]: Vector smash protection is enabled.
Feb 12 17:06:10 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC=33:33:00:00:00:fb:64:20:0c:2f:a1:40:86:dd SRC=fe80:0000:0000:0000:08a6:17
Feb 12 17:15:01 tpe460-linux cron[15859]: pam_unix(crond:session): session opened for user root by (uid=0)
Feb 12 17:15:01 tpe460-linux systemd[15860]: pam_unix(systemd-user:session): session opened for user root by (uid=0)
Feb 12 17:15:01 tpe460-linux CRON[15859]: pam_unix(crond:session): session closed for user root
Feb 12 17:15:02 tpe460-linux systemd[15861]: pam_unix(systemd-user:session): session closed for user root
– Reboot –
Feb 12 17:22:35 tpe460-linux org.a11y.Bus[1279]: Activating service name=‘org.a11y.atspi.Registry’
Feb 12 17:22:35 tpe460-linux org.a11y.Bus[1279]: Successfully activated service ‘org.a11y.atspi.Registry’

#2

It just hanged again at Feb 12 20:53. And following are the journalctl logs.

Feb 12 20:52:36 tpe460-linux gnome-session[1110]: (gnome-shell:1378): GLib-CRITICAL **: Source ID 83911 was not found when attempting to remove it
Feb 12 20:52:36 tpe460-linux gnome-session[1110]: (gnome-shell:1378): Clutter-WARNING **: Attempting to remove actor of type ‘StLabel’ from group of class ‘ShellGenericContainer’, but the container is not the actor’s parent.
Feb 12 20:52:52 tpe460-linux org.gnome.OnlineMiners.Owncloud[1279]: Gom-Message: Setting scheduler policy to SCHED_IDLE
Feb 12 20:52:52 tpe460-linux org.gnome.OnlineMiners.GData[1279]: Gom-Message: Setting scheduler policy to SCHED_IDLE
Feb 12 20:52:52 tpe460-linux org.gnome.OnlineMiners.Zpj[1279]: Gom-Message: Setting scheduler policy to SCHED_IDLE
Feb 12 20:52:52 tpe460-linux gnome-session[1110]: Gjs-Message: JS LOG: [pixel-saver]: Can’t find original state for Documents with id 0x2a09991
Feb 12 20:53:03 tpe460-linux org.gnome.Documents[1279]: (gnome-documents:5268): EvinceView-CRITICAL **: ev_page_cache_get_form_field_mapping: assertion ‘EV_IS_PAGE_CACHE (cache)’ failed
Feb 12 20:53:09 tpe460-linux gnome-session[1110]: Gjs-Message: JS LOG: [pixel-saver]: Can’t find original state for Print with id 0x2a0ad7f
Feb 12 20:53:09 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
Feb 12 20:53:10 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
Feb 12 20:53:12 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
Feb 12 20:53:16 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
Feb 12 20:53:24 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
– Reboot –

#3

This could be an overheating issue at play. I note you have hybrid AMD/Intel graphics in this laptop. I know there can be issues with these. Are you using the proprietary driver for AMD?

#4

Hi Deano,
Thanks for your reply.
My experience is this issue seems not overheating issue. I just using the laptop doing some documentation work these days, not compiling nor playing games. Before it hangs, the CPU fan is very silent, but a few seconds after it hangs, the CPU fan started to work hardly. It seems kernel fall into a loop and never come out.

And about the AMD driver, I didn’t change any driver after I installed Leap.

It may caused by hybrid graphics, but I didn’t feel anything strange about displaying. It just hanged when I doing typing, browsing web, reading PDF, etc. without any notice.
Is it possible to disable one of the graphics? I didn’t find anything in the BIOS.

Thanks,
Ray

#5

I noticed these logs keep showing. And found they are the very last logs before “Reboot”, twice in my log.

Feb 12 20:53:16 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
Feb 12 20:53:24 tpe460-linux kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:de53:60ff:fea8:2852 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=93 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=53
– Reboot –

I disabled “avahi-daemon” last night, and till now never hangs again. Will keep watching.

#6

Well, I shouldn’t blame “avahi-daemon”. It just hanged again at Feb 13 ~22:00. When I was just adding bookmark on Firefox.

Pasting logs:
Feb 13 21:52:13 tpe460-linux gnome-session[1134]: (gnome-shell:1375): GLib-CRITICAL **: Source ID 271433 was not found when attempting to remove it
Feb 13 21:52:13 tpe460-linux gnome-session[1134]: (gnome-shell:1375): Clutter-WARNING **: Attempting to remove actor of type ‘StLabel’ from group of class ‘ShellGenericContainer’, but the container is not the actor’s parent.
Feb 13 21:53:51 tpe460-linux kernel: [drm:gen8_irq_handler [i915]] ERROR CPU pipe A FIFO underrun
Feb 13 22:00:01 tpe460-linux cron[21567]: pam_unix(crond:session): session opened for user root by (uid=0)
Feb 13 22:00:01 tpe460-linux systemd[21568]: pam_unix(systemd-user:session): session opened for user root by (uid=0)
Feb 13 22:00:01 tpe460-linux CRON[21567]: pam_unix(crond:session): session closed for user root
Feb 13 22:00:01 tpe460-linux systemd[21569]: pam_unix(systemd-user:session): session closed for user root
Feb 13 22:00:50 tpe460-linux org.gnome.OnlineMiners.GData[1225]: Gom-Message: Setting scheduler policy to SCHED_IDLE
Feb 13 22:00:50 tpe460-linux gnome-session[1134]: Gjs-Message: JS LOG: [pixel-saver]: Can’t find original state for Documents with id 0x2c1217e
Feb 13 22:00:50 tpe460-linux org.gnome.OnlineMiners.Owncloud[1225]: Gom-Message: Setting scheduler policy to SCHED_IDLE
Feb 13 22:00:50 tpe460-linux org.gnome.OnlineMiners.Zpj[1225]: Gom-Message: Setting scheduler policy to SCHED_IDLE
– Reboot –

#7

lspci -v:

00:02.0 VGA compatible controller: Intel Corporation Sky Lake Integrated Graphics (rev 07) (prog-if 00 [VGA controller])
Subsystem: Lenovo Device 5049
Flags: bus master, fast devsel, latency 0, IRQ 124
Memory at f0000000 (64-bit, non-prefetchable) [size=16]
Memory at c0000000 (64-bit, prefetchable) [size=512]
I/O ports at 4000 [size=64]
Expansion ROM at <unassigned> [disabled]
Capabilities: [40] Vendor Specific Information: Len=0c <?>
Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
Capabilities: [ac] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [100] #1b
Capabilities: [200] Address Translation Service (ATS)
Capabilities: [300] #13
Kernel driver in use: i915
Kernel modules: i915

03:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: radeon
Kernel modules: radeon[/size][/size][/size]

#8

Yes, that was unlikely to be the cause, and if it is a hardware problem, it won’t necessarily be logged anyway.

My thoughts…

1)You could exclude a memory fault by running a live distro (eg UBCD) via USB flash memory stick.

2)For a heat fault, it may pay to install then monitor the CPU/GPU temperatures eg using lm_sensors and gkrellm

I’m sure others will be able to advise further.

#9

Thanks for reporting back with your graphics hardware details. It may help others familiar with this hardware to advise further.

#10

Hi Deano,
Thanks for your advise.

For 1), I’ve tried memtest86, it passed all the tests.

For 2), I’ve installed gkrellm and will monitoring the temperatures.

So far, normally the temperature is ~40C, never ran over 55C.
And it’s very hard to ran over 72C when I keep pressuring the system over 30 minutes via systester.
And I believe I never heard such fan noisy before it hangs.

temperature after running 30 minutes pressuring.
➜ ~ sensors
radeon-pci-0300
Adapter: PCI adapter
temp1: N/A (crit = +120.0°C, hyst = +90.0°C)

acpitz-virtual-0
Adapter: Virtual device
temp1: +71.0°C (crit = +127.0°C)

coretemp-isa-0000
Adapter: ISA adapter
Physical id 0: +70.0°C (high = +100.0°C, crit = +100.0°C)
Core 0: +67.0°C (high = +100.0°C, crit = +100.0°C)
Core 1: +70.0°C (high = +100.0°C, crit = +100.0°C)

thinkpad-isa-0000
Adapter: ISA adapter
fan1: 3708 RPM

#11

Good results. I guess the next thing to check is to try booting the OS in failsafe mode for a while, and see if the system remains operational.