Kmail [IMAP]/Exchange server 2003 : Cannot purge deleted messages

[durque]

Greetings

I’m using Kmail as an IMAP email client and my email account resides on an exchange server 2003. Deleted messages do not get expunged from server. Emptying “deleted items” doesn’t have any effect. They are disappearing from my view and I don’t see them any more, but they are not purged. I know because I keep getting notices of an ever increasing use of disk space.

The closed I’ve come googling is Kmail doesn’t actually purge e-mails on the IMAP server • KDE Community Forums

But basically it tells me to give up Kmail as an IMAP client for now. Hmmm…

On my kmail client I’ve checked “automatically compact folders” and set “Deleted Items” as trash folder. Should be sufficient?

Is this a client problem or a server problem?
How do I permanently purge deleted messages?

Regards,
Durque

OpenSuSE 11.1 (2.6.27.37-0.1-pae) || KDE3.5.10 || Kontact 1.2.9 || KMail 1.9.10

[tsu2]

I don’t know what your relationship is with your Mail Administrator, but I recommend you talk to him first, so that

• Someone running your mail system knows that at least you are experiencing the problem
• He may have an opinion about using various mail clients, most businesses have guidelines and recommendations
• He can check the actual state of your mailbox whereas you can only guess (So for instance he can compare number of items actually in your mail store vs the items you think have not been deleted)
• The mail server may be configured for scheduled maintenance for tasks like final deletion (usually messages are not finally deleted for at least a month in case Users change their minds)

Tony

[durque]

Thanks tsu2 for your recommendations. I’m quite on speaking terms with my Mail admin. But he’s a Window$-guy and wants me to check some more.

@tsu2

I don’t know what your relationship is with your Mail Administrator, but I recommend you talk to him first, so that

• Someone running your mail system knows that at least you are experiencing the problem

>>> They know!

@tsu2

• He may have an opinion about using various mail clients, most businesses have guidelines and recommendations

>>> No very strict guidelines apart from excessive disk usage.

@tsu2

• He can check the actual state of your mailbox whereas you can only guess (So for instance he can compare number of items actually in your mail store vs the items you think have not been deleted)

>>> I’m afraid that is the case. Warning messages stems from the administrator.

@tsu2

• The mail server may be configured for scheduled maintenance for tasks like final deletion (usually messages are not finally deleted for at least a month in case Users change their minds)

>>> I’ll check that. The problem has been around for a couple of weeks, so maybe I’ll just have to wait it out. However, so far no one has mentioned using such a scheme, so at the moment I don’t think so.

@tsu2

Tony

Can I conclude from this that the client behaves as it should? There isn’t any config that I have forgotten?

Regards,
Durque

[tsu2]

Sounds like you’ve done what you could, but if your mail admin as the time he could probably pin down more specifically what the problem might be. Sometimes client error messages aren’t always the most accurate or descriptive but usually indicate something is amiss.

Tony

[nedved31]

Exchange inbox repair tool has many various probabilities, for backup and recovery this tool is suitable perfectly. It uses contemporary methods of restoration. The utility has clear and easy to use interface for almost every users. The program doesn’t modify email databases during restoration.