Keyb/Vid/Mouse unavailable after hiber/suspend resume

English Install/Boot/Login
#1

Since upgrading (zypper dup) from 42.2 to 42.3 I am unable to resume properly from either suspend or hibernation. I return to a black screen with mouse cursor only. Keyboard is unresponsive, as is mouse. The only recourse I have found is reboot via front panel reset button of desktop.

Graphics card info:

fuscop@office:~> /usr/sbin/hwinfo --gfxcard
08: PCI 02.0: 0300 VGA compatible controller (VGA)
[Created at pci.378]
Unique ID: _Znp.fOXSkkk0ZeF
SysFS ID: /devices/pci0000:00/0000:00:02.0
SysFS BusID: 0000:00:02.0
Hardware Class: graphics card
Device Name: “Onboard IGD”
Model: “Intel 4th Generation Core Processor Family Integrated Graphics Controller”
Vendor: pci 0x8086 “Intel Corporation”
Device: pci 0x041e “4th Generation Core Processor Family Integrated Graphics Controller”
SubVendor: pci 0x1043 “ASUSTeK Computer Inc.”
SubDevice: pci 0x8534
Revision: 0x06
Driver: “i915”
Driver Modules: “i915”
Memory Range: 0xf7800000-0xf7bfffff (rw,non-prefetchable)
Memory Range: 0xe0000000-0xefffffff (ro,non-prefetchable)
I/O Ports: 0xf000-0xf03f (rw)
IRQ: 31 (4164 events)
I/O Ports: 0x3c0-0x3df (rw)
Module Alias: “pci:v00008086d0000041Esv00001043sd00008534bc03sc00i00”
Driver Info #0:
Driver Status: i915 is active
Driver Activation Cmd: “modprobe i915”
Config Status: cfg=no, avail=yes, need=no, active=unknown

Not sure if following is relevant, from SystemD Journal via YaST:

Starting Load/Save Screen Backlight Brightness of backlight:acpi_video0…
Failed to get backlight or LED device ‘backlight:acpi_video0’: No such device
systemd-backlight@backlight:acpi_video0.service: Main process exited, code=exited, status=1/FAILURE
Failed to start Load/Save Screen Backlight Brightness of backlight:acpi_video0.
systemd-backlight@backlight:acpi_video0.service: Unit entered failed state.
systemd-backlight@backlight:acpi_video0.service: Failed with result ‘exit-code’.
[system] Activating service name=‘org.kde.powerdevil.backlighthelper’ (using servicehelper)
powerdevil: no kernel backlight interface found
QDBusArgument: read from a write-only object
QDBusArgument: read from a write-only object
QDBusArgument: read from a write-only object
[system] Successfully activated service ‘org.kde.powerdevil.backlighthelper’

#2

Laptop model? Lets check current boot parameters

cat /proc/cmdline

Also report back with output from the following

ls -l /sys/class/backlight/
#3

It’s not a laptop, but a desktop build (no specific manufacturer). It has been upgraded several times since initial build, which was 13.1 version (/var/log/zypp/history).

fuscop@office:~> cat /proc/cmdline
BOOT_IMAGE=/boot/vmlinuz-4.4.87-25-default root=UUID=7fa1ebf7-c005-437c-bdb5-2404ea8ddf05 resume=/dev/disk/by-id/ata-Hitachi_HDS721050CLA362_JP1521HN06KX3A-part1 nosplash verbose showopts

fuscop@office:~> ls -l /sys/class/backlight
total 0

#4

Ok.

fuscop@office:~> ls -l /sys/class/backlight
total 0

No backlight interfaces evident. This boot parameter might be worth a shot.

acpi_backlight=vendor

Let us know if you need help with grub2 boot configuration.

Perhaps also take a look at

sudo dmidecode
#5

Output was too many characters to include in reply. Was there something in particular you wanted to see?

#6

When dealing with lengthy output, it is generally suggested to upload it to https://paste.opensuse.org/ and post the URL it provides here.

Was there something in particular you wanted to see?

ACPI BIOS info really. But in general, sometimes it provides clues to others who may be able to help.

#7

URL: https://paste.opensuse.org/37064028

Thanks very much for all your help with this. I’m going to sign off for the night and will check back tomorrow. Take whatever time you (and anyone else) need, this isn’t a major obstacle to my use of the system.

#8

I don’t have a definitive answer here, but since you report that the same hardware is working with Leap 42.2 it could well be due to a kernel regression. Now you could try installing a stable kernel via the stable kernel repo, but you might be wise just to test a live distro (using a later kernel) first perhaps eg http://geckolinux.github.io/#download-rolling

#9

I can confirm the issue with the same circumstances.
Same zypper dup upgrade from 42.2 -> 42.3. Acer Aspire V3-572/V3-532 series. Stock repositories, KDE, no Nvidia blobs.

#10

I upgraded tonight to kernel 4.4.90-28-default but experienced the same issue when resuming from suspend. I then rebooted and chose Advanced Options at the grub boot GUI. I tried the available kernels previous to 4.4.87-25-default which is the kernel version I opened this issue for.

4.4.79-18.29-default worked fine.
4.4.79-18.26-default worked fine.
4.4.79-18.23-default worked fine.

Since 4.4.79-18.29 is the latest to work okay I went with it for now. Since this is a home machine that I normally suspend that works fine until a newer kernel that addresses/fixes the issue is released. It does seem you are correct on kernel regression.

fuscop@office:~> cat /proc/cmdline
BOOT_IMAGE=/boot/vmlinuz-4.4.87-18.29-default root=UUID=7fa1ebf7-c005-437c-bdb5-2404ea8ddf05 resume=/dev/disk/by-id/ata-Hitachi_HDS721050CLA362_JP1521HN06KX3A-part1 acpi_backlight=vendor nosplash verbose showopts

#11

Thanks for the update. It might be prudent to submit a bug report for this.

#12

Done,
Bugzilla – Bug 1065554 Submitted
Keyb/Vid/Mouse unavailable after hiber/suspend resume

#13

Thanks for the update.