I’ve just seen ‘The IT Crowd’ I find the steps they go through very funny:
*Have you tried turning it off and on again?
*Is it definately plugged in?
But it’s funny because it’s exactly what technical support used to say
when I worked at Tesco, it wasn’t as funny at the time, especially when
it was obvious what was wrong, but they wouldn’t listen, they just went
through the script of questions.
On Wed, 16 Dec 2009 01:33:16 +0000, Barry Nichols wrote:
> But it’s funny because it’s exactly what technical support used to say
> when I worked at Tesco, it wasn’t as funny at the time, especially when
> it was obvious what was wrong, but they wouldn’t listen, they just went
> through the script of questions.
Having done IT support myself, you always start with the obvious things,
because if you don’t, then it ends up being one of the obvious things and
you’ve wasted a lot of time getting there.
@Barry: I was reminded of your post today. Had to fix a printer which reportedly “just stopped working”. Any attempts to get it running again over a remote connection failed miserably. This was 4 days ago. So I was sitting at the physical location today, checking everything from bottom up - well almost. As it turned out a parallel cable was not properly inserted at the computer end
My daughter called me from one of her friends last night, she was on her freinds laptop and the screen went black. She asked me what to do and I asked her if it was plugged in because it sounded like its battery ran out of juice. She said “of course its plugged in … Oh wait no its not. ok its working now thanks dad.” lol!