Issues navigating the Forum pages - server issues?

(I am not sure this is the right place to ask this, please move if appropriate)

I am having significant difficulties navigating the forums and sub-forums, on a sporadic basis.

Most of my access is from Suse (11.4 and 12.1) running Firefox 10 at the moment.
I occasionally have similar issues from Windows(XP and 7)
No issues with other internet web sites; I get >>20MB/s service from ISP so I don’t think speed is the issue.
I am East Coast US, UTC-5 hours.

Symptom is Firefox “hanging” , displaying “waiting for forum.opensuse.org etc.” in lower left corner of browser and the spinning icon in the tab.

Over time, I have experienced this in the evening, after midnight UTC, and have presumed that some forum server maintenance might be going on.
But in the past few weeks, it seems much worse (more frequent) and happens some days at most any hour, while other time periods are “clean” and very responsive.

Is there an issue (at times) at the sever end?
I have seen several some-what old items relative to forum (and login server) migration.

Or, do I need to pursue this from my end?
I have tried flushing cache, does not seem to change much.

On 2012-02-26 14:36, cmcgrath5035 wrote:
>
> (I am not sure this is the right place to ask this, please move if
> appropriate)


View this thread: http://forums.opensuse.org/showthread.php?t=472831


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On 02/26/2012 02:36 PM, cmcgrath5035 wrote:
>
> Is there an issue (at times) at the sever end?

there have been access problems, off and on lately…usually they are
reported and discussed in the same forum as the following post from
yesterday (which sound a lot like the symptoms you describe):

http://forums.opensuse.org/showthread.php?t=472831

that is in the Forums Comments/Suggestions Forum, described as “Comments
and/or suggestions about the openSUSE forums”


DD
What does DistroWatch write about YOU?: http://tinyurl.com/SUSEonDW

It’s an intermittent problem, and those can be the most
difficult to diagnose.

Jim

Jim Henderson
openSUSE Forums Administrator

Jim’s comment is the understatement of the week :wink:

Thanks, now I know I am not alone, I’ll just press on.

At the moment, the system won’t let me subscribe to the “Access error” thread, hanging there too!

And I have started this thread three time from my RSS feed entry before it realy opened. Sigh :frowning:

But some above allready said it, next time when it is about the Forums themselves, please in the Forums comments/suggestions.

On 2012-02-26 21:36, hcvv wrote:
> But some above allready said it, next time when it is about the Forums
> themselves, please in the Forums comments/suggestions.

Please notice that you can not report a problem to access the forums in the
forums themselves. The emergency address points to the forums and is thus
useless.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

This is unapplicable to the current case in this thread. The very existence of this thread proves that is was possible (the problems being intermittent) to start a thread. It was only done in the wrong subforum. Nobody here reported that certain (sub)forums functioned and others not.

On 02/27/2012 02:58 PM, Carlos E. R. wrote:
> Please notice that you can not report a problem to access the forums in the
> forums themselves. The emergency address points to the forums and is thus
> useless.

i have mentioned that several times over the last three or four years
and it seems no one cares.

when the forums go down i have found it beneficial to email this
address: admin@opensuse.org

which seems to feed to a beeper or an on duty admin somewhere…even
on weekends…which may why the emergency address points to a dead end
(they would rather the forums be a monday-friday-nine-five operation…i
do not know…i DO know that about two years ago, maybe three…there
arrived here (or maybe my inbox a statement that in NO way was the
Novell Network Blah Blah (don’t remember the title) responsible to fix
or attend to _any_thing with an opensuse address…

so, if they got that little bureaucratic bump in the road ironed out
during the sale to attachmate i hope that person is sacking groceries
at WalMart…


DD http://tinyurl.com/DD-Caveat
What does DistroWatch write about YOU?: http://tinyurl.com/SUSEonDW

Hi
Didn’t someone, somewhere say once that you get what you pay for? I
wonder how much openSUSE pay SUSE for the forum and nntp access… :wink:

AFAIK, one thing they did do was bring IT back into the organization
from being out-sourced.


Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
up 1 day 11:39, 2 users, load average: 0.18, 0.13, 0.08
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

On Mon, 27 Feb 2012 14:41:13 +0000, malcolmlewis wrote:

> AFAIK, one thing they did do was bring IT back into the organization
> from being out-sourced.

Yep. Unfortunately, the way in which the outsourcing was handled was
extremely poor - but involved a transfer of ownership of the hardware and
personnel, and then the outsourcing company offshored the jobs and moved
the personnel to other of their clients, so a lot of the expertise on how
the systems were set up was lost.

Including the person who originally set up the forums.

Fortunately, the guy who decided this outsourcing idea was a good thing
is also gone. But I saw many, many very good people leave the company
during that time.

Jim

Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

Jim Henderson wrote:
> involved a transfer of ownership of the hardware and personnel

I thought you had a civil war about ownership of personnel :slight_smile:

Around 16:20 GMT it took minutes to load pages.

When I tried to this very page, I got firs an Unable to …, but succeeded on an immediate repeat.

Not stable.

On 2012-02-27 17:49, Jim Henderson wrote:
> On Mon, 27 Feb 2012 14:41:13 +0000, malcolmlewis wrote:
>
>> AFAIK, one thing they did do was bring IT back into the organization
>> from being out-sourced.
>
> Yep. Unfortunately, the way in which the outsourcing was handled was
> extremely poor - but involved a transfer of ownership of the hardware and
> personnel, and then the outsourcing company offshored the jobs and moved
> the personnel to other of their clients, so a lot of the expertise on how
> the systems were set up was lost.

Wow. :frowning:

> Including the person who originally set up the forums.
>
> Fortunately, the guy who decided this outsourcing idea was a good thing
> is also gone. But I saw many, many very good people leave the company
> during that time.

I hate this outsourcing trend.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On 2012-02-27 15:41, malcolmlewis wrote:

> Hi
> Didn’t someone, somewhere say once that you get what you pay for? I
> wonder how much openSUSE pay SUSE for the forum and nntp access… :wink:

And they get a lot from us - how else could they field test what they later
deploy on the enterprise versions?


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On 2012-02-27 15:26, hcvv wrote:
>
> robin_listas;2443877 Wrote:

>> Please notice that you can not report a problem to access the forums in
>> the forums themselves. The emergency address points to the forums and is
>> thus useless.

> This is unapplicable to the current case in this thread. The very
> existence of this thread proves that is was possible (the problems
> being intermittent) to start a thread. It was only done in the wrong
> subforum. Nobody here reported that certain (sub)forums functioned and
> others not.

It is very applicable. During this weekend several people complained
bitterly in the mail list about not being able to get into the forums.

You are seeing the posts here on Monday, after the forced silence of the
weekend.

For example:

+++··················
Date: Sat, 25 Feb 2012 11:11:14 -0800
From: John Andersen <>
To: opensuse@opensuse.org
Subject: Re: [opensuse] Forums?

> I am no longer getting the error message but I am still waiting for
> the forums to come up and it has been some time (over a minute.)
> It seems this all has been going down hill for some time to me. The
> forums keep getting slower and slower to resolve and small issues that
> can not be handled by forum volunteers are not attended to. It’s very
> worrying. The forums should never be left in a broken state on the
> weekend in any case.
··················+±

+++··················
Trying to connect to the forums, when I go to log in I am not directed
to the log in page but re directed back to the forums.
Some one must know who to contact to fix this brokenness.
··················+±

+++··················
I am having teething issues with 12.1 and I need access.
I know better than to bother the list with my troubles.
I try to log in and get looped by not matter what I do in Chrome.
··················+±


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On Mon, 27 Feb 2012 22:58:05 +0000, Carlos E. R. wrote:

> On 2012-02-27 17:49, Jim Henderson wrote:
>> On Mon, 27 Feb 2012 14:41:13 +0000, malcolmlewis wrote:
>>
>>> AFAIK, one thing they did do was bring IT back into the organization
>>> from being out-sourced.
>>
>> Yep. Unfortunately, the way in which the outsourcing was handled was
>> extremely poor - but involved a transfer of ownership of the hardware
>> and personnel, and then the outsourcing company offshored the jobs and
>> moved the personnel to other of their clients, so a lot of the
>> expertise on how the systems were set up was lost.
>
> Wow. :frowning:

Yeah, I was absolutely floored when it became apparent (a) what was
happening, and (b) what the apparent SLAs were. Things where they needed
to have someone local to manage the hardware tended to be well looked
after; things that didn’t? Not so much.

>> Including the person who originally set up the forums.
>>
>> Fortunately, the guy who decided this outsourcing idea was a good thing
>> is also gone. But I saw many, many very good people leave the company
>> during that time.
>
> I hate this outsourcing trend.

So do I. Fortunately, the new management have decided that this was a
bad move and are working to get things back in-house. But it’s taking
time for new people to get up to speed on some of the customized
solutions that have been implemented because the expertise is largely
gone now for certain components.

I used to be “on the inside”, so I saw it all firsthand. I’m no longer
an employee, but I still know my way around and help out when I can.

I’m also advising on open bugs related to the forums (openSUSE, SUSE, and
Novell) because I used to be deeply involved in the NNTP infrastructure.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C