Hello everyone,
I am an old time user making a return to linux after going over the the Apple side of things for awhile. Anyway I found some info on how to install iScan from Epson’s site and the software install went smooth and the computer is detecting the scanner just fine when I check the lsusb command in terminal but when I open iScan it cannot communicate with the scanner. Anyone have any ideas what is going wrong here?
Any help would be very much appreciated.
Open a terminal and run
dmesg -w
then plug the scanner in and capture the output. Post back here with the output.
I ran into a character limit posting the entire dump. But here is the sections that make mention of USB devices and the scanner specifically.
5.274190] usb 1-5.2: New USB device found, idVendor=05ac, idProduct=024f
5.274193] usb 1-5.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
5.274194] usb 1-5.2: Product: Apple Keyboard
5.274195] usb 1-5.2: Manufacturer: Apple Inc.
5.281909] input: Apple Inc. Apple Keyboard as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.2/1-5.2:1.0/0003:05AC:024F.0002/input/input5
5.298746] nouveau 0000:01:00.0: fb0: nouveaufb frame buffer device
5.314896] [drm] Initialized nouveau 1.3.1 20120801 for 0000:01:00.0 on minor 0
5.335560] apple 0003:05AC:024F.0002: input,hidraw1: USB HID v1.11 Keyboard [Apple Inc. Apple Keyboard] on usb-0000:00:12.2-5.2/input0
5.336261] input: Apple Inc. Apple Keyboard as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.2/1-5.2:1.1/0003:05AC:024F.0003/input/input6
5.345246] usb 1-3.4: new high-speed USB device number 7 using ehci-pci
5.394987] apple 0003:05AC:024F.0003: input,hidraw2: USB HID v1.11 Device [Apple Inc. Apple Keyboard] on usb-0000:00:12.2-5.2/input1
5.405495] BTRFS info (device sda2): disk space caching is enabled
5.405498] BTRFS info (device sda2): has skinny extents
5.442068] usb 1-3.4: New USB device found, idVendor=04b8, idProduct=013a
5.442071] usb 1-3.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
5.442072] usb 1-3.4: Product: EPSON Scanner
5.442075] usb 1-3.4: Manufacturer: EPSON
5.463699] scsi 6:0:0:0: Direct-Access Generic- SD/MMC 1.00 PQ: 0 ANSI: 0
5.463868] sd 6:0:0:0: Attached scsi generic sg2 type 0
5.465568] scsi 6:0:0:1: Direct-Access Generic- Compact Flash 1.01 PQ: 0 ANSI: 0
5.465721] sd 6:0:0:1: Attached scsi generic sg3 type 0
5.468439] scsi 6:0:0:2: Direct-Access Generic- SM/xD-Picture 1.02 PQ: 0 ANSI: 0
5.468598] sd 6:0:0:2: Attached scsi generic sg4 type 0
5.472192] scsi 6:0:0:3: Direct-Access Generic- MS/MS-Pro 1.03 PQ: 0 ANSI: 0 CCS
5.472518] sd 6:0:0:3: Attached scsi generic sg5 type 0
5.480562] sd 6:0:0:0: [sdb] Attached SCSI removable disk
5.483060] sd 6:0:0:1: [sdc] Attached SCSI removable disk
5.486816] sd 6:0:0:2: [sdd] Attached SCSI removable disk
5.489317] sd 6:0:0:3: [sde] Attached SCSI removable disk
5.510884] usb 1-5.3: new low-speed USB device number 8 using ehci-pci
5.610541] usb 1-5.3: New USB device found, idVendor=1048, idProduct=03e9
5.610545] usb 1-5.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
5.610546] usb 1-5.3: Product: Targus Wireless Mouse for Mac (AMW43)
5.610549] usb 1-5.3: Manufacturer: Targus
5.616189] input: Targus Targus Wireless Mouse for Mac (AMW43) as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.3/1-5.3:1.0/0003:1048:03E9.0004/input/input7
5.671134] hid-generic 0003:1048:03E9.0004: input,hidraw3: USB HID v1.10 Mouse [Targus Targus Wireless Mouse for Mac (AMW43)] on usb-0000:00:12.2-5.3/input0
5.674329] input: Targus Targus Wireless Mouse for Mac (AMW43) as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.3/1-5.3:1.1/0003:1048:03E9.0005/input/input8
5.674401] hid-generic 0003:1048:03E9.0005: input,hidraw4: USB HID v1.00 Device [Targus Targus Wireless Mouse for Mac (AMW43)] on usb-0000:00:12.2-5.3/input1
6.103869] scsi 7:0:0:0: Direct-Access Verbatim STORE N GO PMAP PQ: 0 ANSI: 6
6.104032] sd 7:0:0:0: Attached scsi generic sg6 type 0
6.104603] sd 7:0:0:0: [sdf] 60493824 512-byte logical blocks: (31.0 GB/28.8 GiB)
6.105228] sd 7:0:0:0: [sdf] Write Protect is off
6.105232] sd 7:0:0:0: [sdf] Mode Sense: 45 00 00 00
6.105850] sd 7:0:0:0: [sdf] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
6.343208] sdf: sdf1
6.343216] random: nonblocking pool is initialized
6.345448] sd 7:0:0:0: [sdf] Attached SCSI removable disk
6.470829] floppy0: no floppy controllers found
6.615004] systemd-journald[113]: Received SIGTERM from PID 1 (systemd).
6.813592] systemd: 18 output lines suppressed due to ratelimiting
9.841677] BTRFS info (device sda2): disk space caching is enabled
10.739259] audit: type=1400 audit(1500249886.097:2): apparmor=“STATUS” operation=“profile_load” name="/{usr/,}bin/ping" pid=547 comm=“apparmor_parser”
10.867189] audit: type=1400 audit(1500249886.225:3): apparmor=“STATUS” operation=“profile_load” name=“klogd” pid=554 comm=“apparmor_parser”
10.996475] audit: type=1400 audit(1500249886.353:4): apparmor=“STATUS” operation=“profile_load” name=“syslog-ng” pid=558 comm=“apparmor_parser”
11.129706] audit: type=1400 audit(1500249886.485:5): apparmor=“STATUS” operation=“profile_load” name=“syslogd” pid=562 comm=“apparmor_parser”
11.245997] audit: type=1400 audit(1500249886.601:6): apparmor=“STATUS” operation=“profile_load” name="/usr/bin/lessopen.sh" pid=567 comm=“apparmor_parser”
11.372889] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
11.391173] ACPI: acpi_idle registered with cpuidle
11.425158] ACPI Warning: SystemIO range 0x0000000000000B00-0x0000000000000B08 conflicts with OpRegion 0x0000000000000B00-0x0000000000000B0F (\SOR1) (20150930/utaddress-254)
11.425159] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
11.549731] acpi-cpufreq: overriding BIOS provided _PSD data
11.611167] FUJITSU Extended Socket Network Device Driver - version 1.0 - Copyright (c) 2015 FUJITSU LIMITED
11.665029] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded
11.665703] r8169 0000:02:00.0 eth0: RTL8168d/8111d at 0xffffc9000046a000, bc:5f:f4:36:90:93, XID 081000c0 IRQ 27
11.665709] r8169 0000:02:00.0 eth0: jumbo features [frames: 9200 bytes, tx checksumming: ko]
11.702278] EDAC MC: Ver: 3.0.0
11.735316] MCE: In-kernel MCE decoding enabled.
11.771400] parport_pc 00:04: reported by Plug and Play ACPI
11.771502] parport0: PC-style at 0x378 (0x778), irq 7, dma 3 [PCSPP,TRISTATE,COMPAT,EPP,ECP,DMA]
11.805835] audit: type=1400 audit(1500249887.161:7): apparmor=“STATUS” operation=“profile_load” name="/usr/lib/apache2/mpm-prefork/apache2" pid=650 comm=“apparmor_parser”
11.805852] audit: type=1400 audit(1500249887.161:8): apparmor=“STATUS” operation=“profile_load” name="/usr/lib/apache2/mpm-prefork/apache2//DEFAULT_URI" pid=650 comm=“apparmor_parser”
11.805860] audit: type=1400 audit(1500249887.161:9): apparmor=“STATUS” operation=“profile_load” name="/usr/lib/apache2/mpm-prefork/apache2//HANDLING_UNTRUSTED_INPUT" pid=650 comm=“apparmor_parser”
11.805870] audit: type=1400 audit(1500249887.161:10): apparmor=“STATUS” operation=“profile_load” name="/usr/lib/apache2/mpm-prefork/apache2//phpsysinfo" pid=650 comm=“apparmor_parser”
11.855644] input: PC Speaker as /devices/platform/pcspkr/input/input9
11.872334] AMD64 EDAC driver v3.4.0
11.872365] EDAC amd64: DRAM ECC disabled.
11.872373] EDAC amd64: ECC disabled in the BIOS or no ECC capability, module will not load.
Either enable ECC checking or force module loading by setting ‘ecc_enable_override’.
(Note that use of the override may cause unknown side effects.)
12.038481] AVX version of gcm_enc/dec engaged.
12.038486] AES CTR mode by8 optimization enabled
12.187746] sp5100_tco: SP5100/SB800 TCO WatchDog Timer Driver v0.05
12.187849] sp5100_tco: PCI Revision ID: 0x3c
12.187870] sp5100_tco: failed to find MMIO address, giving up.
12.210508] audit: type=1400 audit(1500249887.569:11): apparmor=“STATUS” operation=“profile_load” name="/usr/lib/dovecot/anvil" pid=681 comm=“apparmor_parser”
12.265343] ppdev: user-space parallel port driver
12.507267] snd_hda_intel 0000:01:00.1: Disabling MSI
12.507291] snd_hda_intel 0000:01:00.1: Handle vga_switcheroo audio client
12.555642] kvm: Nested Virtualization enabled
12.555646] kvm: Nested Paging enabled
12.728640] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC662 rev1: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:line
12.728647] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
12.728654] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x1b/0x0/0x0/0x0/0x0)
12.728657] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
12.728660] snd_hda_codec_realtek hdaudioC0D0: inputs:
12.728663] snd_hda_codec_realtek hdaudioC0D0: Front Mic=0x19
12.728666] snd_hda_codec_realtek hdaudioC0D0: Rear Mic=0x18
12.728669] snd_hda_codec_realtek hdaudioC0D0: Line=0x1a
12.741907] input: HDA ATI SB Rear Mic as /devices/pci0000:00/0000:00:14.2/sound/card0/input10
12.741995] input: HDA ATI SB Line as /devices/pci0000:00/0000:00:14.2/sound/card0/input11
12.742068] input: HDA ATI SB Line Out as /devices/pci0000:00/0000:00:14.2/sound/card0/input12
13.108084] Adding 2103292k swap on /dev/sda1. Priority:-1 extents:1 across:2103292k FS
13.679194] input: HDA NVidia HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input13
13.679330] input: HDA NVidia HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input14
13.679417] input: HDA NVidia HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input15
13.679544] input: HDA NVidia HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input16
14.035575] systemd-journald[464]: Received request to flush runtime journal from PID 1
14.530975] SGI XFS with ACLs, security attributes, realtime, no debug enabled
14.646268] floppy0: no floppy controllers found
14.683511] XFS (sda3): Mounting V5 Filesystem
15.745972] audit_printk_skb: 75 callbacks suppressed
15.745983] audit: type=1400 audit(1500249891.101:37): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/nmbd" pid=1008 comm=“apparmor_parser”
15.796028] audit: type=1400 audit(1500249891.153:38): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/nscd" pid=1012 comm=“apparmor_parser”
15.810446] audit: type=1400 audit(1500249891.169:39): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/ntpd" pid=1016 comm=“apparmor_parser”
15.857370] audit: type=1400 audit(1500249891.213:40): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/smbd" pid=1020 comm=“apparmor_parser”
15.891695] XFS (sda3): Ending clean mount
15.904933] audit: type=1400 audit(1500249891.261:41): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/smbldap-useradd" pid=1024 comm=“apparmor_parser”
15.904941] audit: type=1400 audit(1500249891.261:42): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/smbldap-useradd///etc/init.d/nscd" pid=1024 comm=“apparmor_parser”
15.917258] audit: type=1400 audit(1500249891.273:43): apparmor=“STATUS” operation=“profile_load” name="/usr/{sbin/traceroute,bin/traceroute.db}" pid=1030 comm=“apparmor_parser”
16.089626] audit: type=1400 audit(1500249891.445:44): apparmor=“STATUS” operation=“profile_load” name="/usr/sbin/winbindd" pid=1042 comm=“apparmor_parser”
16.141181] audit: type=1305 audit(1500249891.497:45): audit_pid=1033 old=0 auid=4294967295 ses=4294967295 res=1
23.914997] ip6_tables: (C) 2000-2006 Netfilter Core Team
24.344105] nf_conntrack version 0.5.0 (16384 buckets, 65536 max)
24.447661] ip_tables: (C) 2000-2006 Netfilter Core Team
26.485753] No iBFT detected.
26.622744] r8169 0000:02:00.0 eth0: link down
26.622833] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
28.312559] r8169 0000:02:00.0 eth0: link up
28.312578] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
28.575835] NET: Registered protocol family 17
425.878612] fuse init (API version 7.23)
962.569666] nf_conntrack: automatic helper assignment is deprecated and it will be removed soon. Use the iptables CT target to attach helpers instead.
You really only needed to post the tail - the last few letters nes pertaining to the scanner being plugged in.
Attach the scanner again and run
dmesg|tail
You can also run
sane-find-scanner
first as regular user, then as root
Trawling through the kernel messaging, this is the relevant snippet…
5.442068] usb 1-3.4: New USB device found, idVendor=04b8, idProduct=013a
5.442071] usb 1-3.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
5.442072] usb 1-3.4: Product: EPSON Scanner
5.442075] usb 1-3.4: Manufacturer: EPSON
[/CODE]Many of the Epson Perfection scanners need supporting firmware as well (provided by a plugin package). Check which iscan packages are installed.
rpm -qa | grep iscan
I think this plugin package is relevant for the v600 chipset…
iscan-plugin-gt-x820
sane-find-scanner returned this as normal user.
could not open USB device 0x1d6b/0x0001 at 007:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 006:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 005:001: Access denied (insufficient permissions)
could not open USB device 0x1048/0x03e9 at 001:008: Access denied (insufficient permissions)
could not open USB device 0x05ac/0x024f at 001:006: Access denied (insufficient permissions)
could not open USB device 0x05ac/0x1006 at 001:003: Access denied (insufficient permissions)
found USB scanner (vendor=0x04b8 [EPSON], product=0x013a [EPSON Scanner]) at libusb:001:007
could not open USB device 0x18a5/0x0243 at 001:005: Access denied (insufficient permissions)
could not open USB device 0x058f/0x6364 at 001:004: Access denied (insufficient permissions)
could not open USB device 0x05e3/0x0608 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 003:001: Access denied (insufficient permissions)
This is the output as Super User
could not fetch string descriptor: Pipe error
could not fetch string descriptor: Pipe error
found USB scanner (vendor=0x04b8 [EPSON], product=0x013a [EPSON Scanner]) at libusb:001:007
The other command returned this.
rpm -qa | grep iscan
iscan-data-1.36.0-1.noarch
iscan-2.30.1-1.usb0.1.ltdl7.x86_64
iscan-network-nt-1.1.1-1.x86_64
I also managed to find some firmware rpms for the V600 but they are all for Fedora and nothing for Leap. Not sure if a Fedora rpm would work or not.
That confirms you’re missing the plugin package.
The plugin package just installs
iscan-network-nt-1.1.1-1.x86_64
So I am not sure what else I need.
Thank you for the link but it just points the the same software packages I already downloaded and installed.