I’m new to Linux and have some problems and questions. These forums seem fine for finding answers to minor questions. People try to be helpful, but to be brunt; I have problems with my openSUSE 11.1 that if I can’t find answers to I need to go back to MS Windows. I don’t mind paying for good support. Can someone direct me to good paid support?
If you purchased it,yes, if not,then the forums are the only support you get. If paid for support is a must,try SLED
Andy
p.s. please do not double-post
bobcal2000,
If you purchased openSUSE then you are entitled to it, yes.
Otherwise if you have just downloaded it off the web then
the free support options, constituted by these forums and the
online documentation is all you have.
I myself started out as a total Linux newbie some years ago,
and have never ever had a need for paid support. The Internet
is a great aid for help, especially for Linux, that I’ve managed
to learn it on my own.
Here in the forums we do whatever we can to help people just like
yourself so that their Linux experience will be a good one.
We’re here to help so just fire away any questions you may have.
Though if you really need the paid support, then perhaps Novell’s
SUSE Linux Enterprise Desktop product is the best choice for you.
–
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer
Atea Sverige AB
Reference support for openSUSE (as opposed to SLED), I copied this out of our stickie:
NEWBIES - Suse-11.1 Pre-installation – PLEASE READ - openSUSE Forums
Novell Support
In case any new user has purchased a “boxed” version of openSUSE, and is looking for official Novell support for their openSUSE, here are a couple of links:
Circumstances Warranting Installation Assistance for openSUSE
NOVELL: openSUSE: Support Requirements
Table providing level of support one can get with commercial boxed openSUSE
NOVELL: openSUSE: Support Service Catalog
Having noted that, if one has problems with their openSUSE, please post the details of your problem here on our forum, and there is a chance one of the many volunteers on our forum will be able to help you.
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Also take a read of openSUSE concepts: Concepts - openSUSE - community support
where at the bottom it has this link to community support: Communicate - openSUSE