Internet browsers on laptop crashing

For several months, I have been running Leap 15.1 on four desktops and one laptop (Dell Inspiron 15-5000), each using Firefox with multiple tabs, without incident. In the past few weeks, several browser tabs on the laptop have begun to crash, often repeatedly. There also seems to be an occasional loading delay now when switching tabs, something I have not seen on the desktops. Chrome and Opera exhibit the same behavior.

The crashes occur whether connecting the laptop via wi-fi or ethernet, or enabling or disabling an ad blocker - and I’ve always run the laptop on AC power with power saving features disabled in KDE desktop settings. Other than allowing YaST updates, I have not made any changes to the system.

None of this occurs on the desktops which have the same configurations.

All suggestions would be welcome.

Try running an extended memtest86 session, at least 4 passes, but the more the better. Memtest86+ is FOSS, not the same program, though designed for the same purpose, and hasn’t had updating for years.

Thanks. Do you recommend obtaining the iso from YaST (memtest86+; 5.01-etc.) or the one from PassMark’s website (the link you provided)?

Re-reading your post, I gather that the memtest86+ version you mention is the one from YaST and I should download the iso from the PassMark website.

Hi
What are the system specs? Is it AMD or Intel?


lscpu
/sbin/lspci -nnk | egrep -A3 "VGA|Display|3D"

Malcolm -

The system is a Dell Inspiron 15 5584 with an Intel 2280 256GB SSD with Optane.

Here is the output from the code you supplied:

linux-7:~ # lscpu
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
Address sizes:       39 bits physical, 48 bits virtual
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  2
Core(s) per socket:  4
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
CPU family:          6
Model:               142
Model name:          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
Stepping:            11
CPU MHz:             1800.000
CPU max MHz:         3900.0000
CPU min MHz:         400.0000
BogoMIPS:            3600.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            256K
L3 cache:            6144K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single ssbd ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp md_clear flush_l1d arch_capabilities
linux-7:~ # /sbin/lspci -nnk | egrep -A3 "VGA|Display|3D"
00:02.0 VGA compatible controller [0300]: Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0]
        Subsystem: Dell Device [1028:08fa]
        Kernel driver in use: i915
        Kernel modules: i915
linux-7:~ #

Hi
Can you add the following gpu kernel boot option via YaST bootloader;


i915.alpha_support=1

The existing kernel parameters are:

splash=silent resume=/dev/disk/by-id/nvme-H10_HBRPEKNX0101A_NVMe_INTEL_256GB_BTTE90430DYG256D-1-part5 quiet splash=silent resume=/dev/disk/by-id/nvme-H10_HBRPEKNX0101A_NVMe_INTEL_256GB_BTTE90430DYG256D-1-part5 quiet splash=silent resume=/dev/disk/by-id/nvme-H10_HBRPEKNX0101A_NVMe_INTEL_256GB_BTTE90430DYG256D-1-part5 quiet

Should I just add “i915.alpha_support=1” at the end of that line, separated by a space?

Hi
You seem to have resume tripled up there?

Like this…


splash=silent resume=/dev/disk/by-id/nvme-H10_HBRPEKNX0101A_NVMe_INTEL_256GB_BTTE90430DYG256D-1-part5 i915.alpha_support=1 quiet 

Thanks - I never went or looked there or modified that entry (at least not knowingly). But yes, it is redundant. I’ll trim it down - insert your code and report back.

Thanks again.

mrmazda -

The memory test did not yield any errors (jpegs on two pages follow): https://susepaste.org/50494090 https://susepaste.org/view/17574027
Thank you for introducing me to this tool.

Malcolm -

Difference now - with the cleaned-up entry and the added kernel parameter - is that the Windows partition shows up in grub. Otherwise, Firefox still crashes after opening.

If not a hardware issue (no errors on memtest86, smartctl, or badblock -nsv), could the entire file system be corrupt? If so, why did the system function for several months? (Rhetorical question only.)

Hi
It likely is a hardware issue, as in too new :wink: I would suggest a Leap 15.2 or Tumbleweed live usb and see if it duplicates, but I suspect you will need to create a bug report…

You could have a bad add-on. For OpenSUSE and for Firefox with it not running you can rename .mozilla to .mozilla.sav and start Firefox - it will build a new .mozilla file and see if the old one is corrupted.

larryr -

Please see my initial post re Chrome and Opera: https://forums.opensuse.org/showthread.php/539402-Internet-browsers-on-laptop-crashing?p=2929171#post2929171

And now occurring in Live 15.1.

Hi
Have you disable HW acceleration?

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
and maybe;
https://support.mozilla.org/en-US/kb/performance-settings

I highly suspect newer hardware and older software…

I thought I disable hardware acceleration, but I’ll check it again.

What is difference between the following two packages?

openSUSE-Leap-15.2-KDE-Live-x86_64-Build26.9-Media.iso 29-Feb-2020 23:42 952M

openSUSE-Leap-15.2-KDE-Live-x86_64-Media.iso 29-Feb-2020 23:42 952M

The latter is a symlink to the latest numbered build.

mrmazda - thanks - the two links for 15.2 seemed to lead to the same place, although just now they both bring up a message about missing popcorn (404) (http://ewr.edge.kernel.org/opensuse/distribution/leap/15.2/appliances/iso/openSUSE-Leap-15.2-KDE-Live-x86_64-Build26.9-Media.iso).

Malcolm - thanks for the links - I disabled the hardware acceleration - but alas it still crashes.

A few other observations:

  1. initial wi-fi engagement has always been spotty despite a 40-foot line-of-sight path to the wi-fi source.

  2. access to the one-time boot option (F12 on the laptop) is sporadic and requires several re-tries.

  3. wi-fi does not disengage when Ethernet is connected (a feature or a bug?).

Apparently a common occurrence; see, e.g., https://www.dell.com/support/article/en-us/sln301778/unable-to-switch-from-wireless-to-ethernet-when-docked?lang=en.