Intel Wireless-AC 9560 crashes with 5.0 GHz in Tumbleweed (iwlwifi-9000-pu-b0-jf-b0-46.ucode)

English Network/Internet
#1

HW:
Intel NUC8i7BEH Core i7 Mini PC. OS Type: 64-bitProcessors: 8 × Intel® Core™ i7-8559U CPU @ 2.70GHz Memory: 7,6 GiB
SW:
Operating System: openSUSE Tumbleweed 20191018KDE Plasma Version: 5.17.0
KDE Frameworks Version: 5.63.0
Qt Version: 5.13.1
Kernel Version: 5.3.6-1-default
OS Type: 64-bit
Processors: 8 × Intel® Core™ i7-8559U CPU @ 2.70GHz
Memory: 7,6 GiB

When I use 2.4 GHz bandwide AC9560 seems to work OK.

When I use 5 GHz bandwide AC9560 crashes like this:
2019-10-24T16:08:04.766333+03:00 kone3 kernel: 308.026297] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
2019-10-24T16:08:04.766452+03:00 kone3 kernel: 308.026790] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
2019-10-24T16:08:04.766471+03:00 kone3 kernel: 308.026817] iwlwifi 0000:00:14.3: Status: 0x00000080, count: 6
2019-10-24T16:08:04.766825+03:00 kone3 kernel: 308.026829] iwlwifi 0000:00:14.3: Loaded firmware version: 46.6bf1df06.0
Same happend with LinuxMint 19.2 liveCD:kern.log:Oct 24 12:55:46 mint kernel: 967.507180] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
kern.log:Oct 24 12:55:46 mint kernel: 967.507273] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
kern.log:Oct 24 12:55:46 mint kernel: 967.507277] iwlwifi 0000:00:14.3: Status: 0x00000100, count: 6
kern.log:Oct 24 12:55:46 mint kernel: 967.507281] iwlwifi 0000:00:14.3: Loaded firmware version: 34.3125811985.0

I have logs and dmesg error list files.

Has anyone come across this bug and has it already been fixed in some version?

#2

Just to clarify for those who might be able to help. Is it your AC9560 that is crashing or is it your Tumbleweed system?

#3

I don’t quite understand your question, but I think the bug is the Intel AC9650 driver. All Intel iwlwifi versions (iwlwifi-9000-pu-b0-jf-b0-XX.ucode) crashes when Intel AC9650 is used.
I also have an Aser laptop with openSUSE Leap 15.1 and it works ok (no crash) but when I installed openSUSE Lead 15.1 to NUC it crashed. And same thing in NUC with Tumbleweed.
Intel AC9650 is a dual band wifi card (https://ark.intel.com/content/www/us/en/ark/products/99446/intel-wireless-ac-9560.html)
Here is log from NUC/Tumbleweed:
2019-10-23T16:13:02.553039+03:00 kone3 kernel: [39770.213504] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
2019-10-23T16:13:02.553054+03:00 kone3 kernel: [39770.213882] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
2019-10-23T16:13:02.553055+03:00 kone3 kernel: [39770.213888] iwlwifi 0000:00:14.3: Status: 0x00000080, count: 6
2019-10-23T16:13:02.553055+03:00 kone3 kernel: [39770.213892] iwlwifi 0000:00:14.3: Loaded firmware version: 46.6bf1df06.0
2019-10-23T16:13:02.553055+03:00 kone3 kernel: [39770.213897] iwlwifi 0000:00:14.3: 0x00004435 | ADVANCED_SYSASSERT
2019-10-23T16:13:02.553056+03:00 kone3 kernel: [39770.213901] iwlwifi 0000:00:14.3: 0x008026F0 | trm_hw_status0
2019-10-23T16:13:02.553056+03:00 kone3 kernel: [39770.213904] iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status1
2019-10-23T16:13:02.553057+03:00 kone3 kernel: [39770.213907] iwlwifi 0000:00:14.3: 0x004882DA | branchlink2
2019-10-23T16:13:02.553058+03:00 kone3 kernel: [39770.213910] iwlwifi 0000:00:14.3: 0x0047932A | interruptlink1
2019-10-23T16:13:02.553058+03:00 kone3 kernel: [39770.213913] iwlwifi 0000:00:14.3: 0x00000000 | interruptlink2
2019-10-23T16:13:02.553058+03:00 kone3 kernel: [39770.213916] iwlwifi 0000:00:14.3: 0x0000216D | data1
2019-10-23T16:13:02.553059+03:00 kone3 kernel: [39770.213920] iwlwifi 0000:00:14.3: 0xDEADBEEF | data2
2019-10-23T16:13:02.553059+03:00 kone3 kernel: [39770.213923] iwlwifi 0000:00:14.3: 0xDEADBEEF | data3
2019-10-23T16:13:02.553060+03:00 kone3 kernel: [39770.213926] iwlwifi 0000:00:14.3: 0x27C0277E | beacon time
2019-10-23T16:13:02.553060+03:00 kone3 kernel: [39770.213929] iwlwifi 0000:00:14.3: 0xA33C8886 | tsf low
2019-10-23T16:13:02.553060+03:00 kone3 kernel: [39770.213932] iwlwifi 0000:00:14.3: 0x00000119 | tsf hi
2019-10-23T16:13:02.553061+03:00 kone3 kernel: [39770.213935] iwlwifi 0000:00:14.3: 0x00000000 | time gp1
2019-10-23T16:13:02.553061+03:00 kone3 kernel: [39770.213938] iwlwifi 0000:00:14.3: 0x420482F0 | time gp2
2019-10-23T16:13:02.553062+03:00 kone3 kernel: [39770.213941] iwlwifi 0000:00:14.3: 0x00000001 | uCode revision type
2019-10-23T16:13:02.553062+03:00 kone3 kernel: [39770.213944] iwlwifi 0000:00:14.3: 0x0000002E | uCode version major
2019-10-23T16:13:02.553063+03:00 kone3 kernel: [39770.213948] iwlwifi 0000:00:14.3: 0x6BF1DF06 | uCode version minor
2019-10-23T16:13:02.553063+03:00 kone3 kernel: [39770.213951] iwlwifi 0000:00:14.3: 0x00000312 | hw version
2019-10-23T16:13:02.553063+03:00 kone3 kernel: [39770.213954] iwlwifi 0000:00:14.3: 0x00C89008 | board version
2019-10-23T16:13:02.553064+03:00 kone3 kernel: [39770.213957] iwlwifi 0000:00:14.3: 0x0A41001C | hcmd
2019-10-23T16:13:02.553064+03:00 kone3 kernel: [39770.213960] iwlwifi 0000:00:14.3: 0x80022002 | isr0
2019-10-23T16:13:02.553064+03:00 kone3 kernel: [39770.213963] iwlwifi 0000:00:14.3: 0x00000000 | isr1
2019-10-23T16:13:02.553065+03:00 kone3 kernel: [39770.213966] iwlwifi 0000:00:14.3: 0x08001802 | isr2
2019-10-23T16:13:02.553065+03:00 kone3 kernel: [39770.213969] iwlwifi 0000:00:14.3: 0x404130C4 | isr3
2019-10-23T16:13:02.553065+03:00 kone3 kernel: [39770.213972] iwlwifi 0000:00:14.3: 0x00000000 | isr4
2019-10-23T16:13:02.553066+03:00 kone3 kernel: [39770.213975] iwlwifi 0000:00:14.3: 0x0052019C | last cmd Id
2019-10-23T16:13:02.553066+03:00 kone3 kernel: [39770.213979] iwlwifi 0000:00:14.3: 0x0001ACAA | wait_event
2019-10-23T16:13:02.553066+03:00 kone3 kernel: [39770.213982] iwlwifi 0000:00:14.3: 0x00000080 | l2p_control
2019-10-23T16:13:02.553067+03:00 kone3 kernel: [39770.213985] iwlwifi 0000:00:14.3: 0x00000020 | l2p_duration
2019-10-23T16:13:02.553067+03:00 kone3 kernel: [39770.213988] iwlwifi 0000:00:14.3: 0x0000003F | l2p_mhvalid
2019-10-23T16:13:02.553068+03:00 kone3 kernel: [39770.213991] iwlwifi 0000:00:14.3: 0x000000CE | l2p_addr_match
2019-10-23T16:13:02.553068+03:00 kone3 kernel: [39770.213994] iwlwifi 0000:00:14.3: 0x0000000D | lmpm_pmg_sel
2019-10-23T16:13:02.553068+03:00 kone3 kernel: [39770.213997] iwlwifi 0000:00:14.3: 0x08081425 | timestamp
2019-10-23T16:13:02.553069+03:00 kone3 kernel: [39770.214000] iwlwifi 0000:00:14.3: 0x00000008 | flow_handler
2019-10-23T16:13:02.553069+03:00 kone3 kernel: [39770.214147] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
2019-10-23T16:13:02.553069+03:00 kone3 kernel: [39770.214151] iwlwifi 0000:00:14.3: Status: 0x00000080, count: 7
2019-10-23T16:13:02.553070+03:00 kone3 kernel: [39770.214155] iwlwifi 0000:00:14.3: 0x20000070 | NMI_INTERRUPT_LMAC_FATAL
2019-10-23T16:13:02.553070+03:00 kone3 kernel: [39770.214158] iwlwifi 0000:00:14.3: 0x00000000 | umac branchlink1
2019-10-23T16:13:02.553070+03:00 kone3 kernel: [39770.214161] iwlwifi 0000:00:14.3: 0xC008885E | umac branchlink2
2019-10-23T16:13:02.553071+03:00 kone3 kernel: [39770.214164] iwlwifi 0000:00:14.3: 0xC00843E8 | umac interruptlink1
2019-10-23T16:13:02.553071+03:00 kone3 kernel: [39770.214167] iwlwifi 0000:00:14.3: 0xC00843E8 | umac interruptlink2
2019-10-23T16:13:02.553071+03:00 kone3 kernel: [39770.214170] iwlwifi 0000:00:14.3: 0x00000800 | umac data1
2019-10-23T16:13:02.553072+03:00 kone3 kernel: [39770.214173] iwlwifi 0000:00:14.3: 0xC00843E8 | umac data2
2019-10-23T16:13:02.553072+03:00 kone3 kernel: [39770.214176] iwlwifi 0000:00:14.3: 0xDEADBEEF | umac data3
2019-10-23T16:13:02.553073+03:00 kone3 kernel: [39770.214179] iwlwifi 0000:00:14.3: 0x0000002E | umac major
2019-10-23T16:13:02.553073+03:00 kone3 kernel: [39770.214182] iwlwifi 0000:00:14.3: 0x6BF1DF06 | umac minor
2019-10-23T16:13:02.553073+03:00 kone3 kernel: [39770.214185] iwlwifi 0000:00:14.3: 0x4204830B | frame pointer
2019-10-23T16:13:02.553073+03:00 kone3 kernel: [39770.214188] iwlwifi 0000:00:14.3: 0xC088627C | stack pointer
2019-10-23T16:13:02.553074+03:00 kone3 kernel: [39770.214192] iwlwifi 0000:00:14.3: 0x0052019C | last host cmd
2019-10-23T16:13:02.553074+03:00 kone3 kernel: [39770.214195] iwlwifi 0000:00:14.3: 0x00000000 | isr status reg
2019-10-23T16:13:02.553074+03:00 kone3 kernel: [39770.214214] iwlwifi 0000:00:14.3: Fseq Registers:
2019-10-23T16:13:02.553075+03:00 kone3 kernel: [39770.214224] iwlwifi 0000:00:14.3: 0xC47F81DB | FSEQ_ERROR_CODE
2019-10-23T16:13:02.553075+03:00 kone3 kernel: [39770.214233] iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION
2019-10-23T16:13:02.553076+03:00 kone3 kernel: [39770.214243] iwlwifi 0000:00:14.3: 0x8B8E8DC5 | FSEQ_CNVIO_INIT_VERSION
2019-10-23T16:13:02.553076+03:00 kone3 kernel: [39770.214253] iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION
2019-10-23T16:13:02.553076+03:00 kone3 kernel: [39770.214262] iwlwifi 0000:00:14.3: 0x942CCE9A | FSEQ_TOP_CONTENT_VERSION
2019-10-23T16:13:02.553077+03:00 kone3 kernel: [39770.214271] iwlwifi 0000:00:14.3: 0x48B21C11 | FSEQ_ALIVE_TOKEN
2019-10-23T16:13:02.553077+03:00 kone3 kernel: [39770.214280] iwlwifi 0000:00:14.3: 0xA19E8507 | FSEQ_CNVI_ID
2019-10-23T16:13:02.553077+03:00 kone3 kernel: [39770.214288] iwlwifi 0000:00:14.3: 0xD1330BB3 | FSEQ_CNVR_ID
2019-10-23T16:13:02.553078+03:00 kone3 kernel: [39770.214298] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
2019-10-23T16:13:02.553078+03:00 kone3 kernel: [39770.214309] iwlwifi 0000:00:14.3: 0x01300202 | CNVR_AUX_MISC_CHIP
2019-10-23T16:13:02.553078+03:00 kone3 kernel: [39770.214320] iwlwifi 0000:00:14.3: 0x0000485B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
2019-10-23T16:13:02.553079+03:00 kone3 kernel: [39770.214362] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
2019-10-23T16:13:02.553079+03:00 kone3 kernel: [39770.214374] iwlwifi 0000:00:14.3: Collecting data: trigger 2 fired.
2019-10-23T16:13:03.193917+03:00 kone3 kernel: [39770.879070] iwlwifi 0000:00:14.3: FW already configured (0) - re-configuring
2019-10-23T16:13:03.213897+03:00 kone3 kernel: [39770.899789] iwlwifi 0000:00:14.3: BIOS contains WGDS but no WRDS

#4

Because you said that the AC9560 crashed. That’s why I asked which it was. The AC or your system (otherwise known as your computer).

#5

Sorry for my bad English but crash is the right verb when it comes to computing, software, information technology.
I know what a computer is, because I’ve been working with those machines over 30 years in a company called Nokia (core network). And, of course, I wouldn’t have written here if the NUC AC 9650 had burned.

BTW. The crash was repaired when a large bunch of repairs came to Tumbleweed. Among other things, new firmware files.

#6

Holy jeez, bud! A definite communications problem. I’m not sure why you think I’m attacking your knowledge. All I wanted was to help those other people in this forum to clearly understand what you were stating.

You stated

When I use 5 GHz bandwide AC9560 crashes like this:
So, did your AC9560 crash? Yes or no? Nothing else is needed from that question! Did the AC9560 crash or not??? Forget my question about your system. Did your AC9560 crash???

You know what? Forget it. No answer needed. Stay in your bubble.

#7

I can’t say this more clearly:
The AC9560 crashed and the wi-fi connection on the 5GHz bandwide failed because the AC9560 driver ((iwlwifi-9000-pu-b0-jf-b0-46.ucode) was restarted and never recovered properly. AC9560 is a dual band wifi card and it can be configured to use 2.4 GHz or/and 5 GHz bandwide. In this case the 5 GHz is not working properly.

Try to google “AC9650 crash”.

https://en.wikipedia.org/wiki/Crash_(computing)

#8

And there’s where my problem was in this communication. I had believed, erringly, that the AC9650 was a router and not a wifi card. Next time, I’ll inform myself on the new confusing naming conventions these companies have now chosen to use. And thank-you for responding politely.

#9

We were both blind to understand what the other wrote. No hard feelings.