Install does not see my mouse or keyboard

Tried to install on a new pc , with win 7, but when it gets to the agreement page my mouse and keyboard are not recognized.
I never had this happen before.

what are you using as an install medium DVD/usb what medium are you using the full DVD the network install, is it the 32 or 64 bit, a laptop or a desktop?
It could be a usb 3.0 port I know some installers don’t support usb3.0 out of the box, too much unknown variable’s, check and see where are your keyboard and mouse connected to it’s possible they’re both on a usb3 port connect them on a usb2.0 most modern computers have both.

I’m installing from a dvd, 64 bit desktop, weird this never happened before with other releases.

both keyboard and mouse are connected via usb 2.

do the keyboard/mouse work during the welcome screen, (where you can select what to do install/repair, video resolution etc), it could be a defective DVD (even a bad DVD burner) run the DVD diagnostic (I forgot what it was called).
try and boot from an usb,
That’s how I installed the last version.

a bit out of topic but seeing the amount of patches we got the last few days installing from a DVD might not be a good idea, there will be a ton of updates to download after you get the OS up and running, I’d sugest getting the net install iso (I think they’re about 70MiB), transferring it to a usb device and do a network install.

You end up downloading it all. You download the OS then the patches. The default packages are still the basic install package patches are outside that.

You can use the online repos with a DVD install, too. There is a prompt to use them. In that case, be sure to use the update repo, as well as the oss repo.

The network install iso for 13.2 does not work of WiFi (there’s a bug mentioned in release notes). It is possible to configure WiFi with the DVD installer.

Of course, all of this requires that the keyboard be working. So we are back to the original problem. And I don’t have any good ideas about that.

It might be worth trying a live installer (live KDE or live Gnome). If the keyboard and mouse work there, it would be a way to go. If they don’t work, then it would be hard to debug without a keyboard.

I’ll try the live cd and see what happens.

yes you’re right but almost everything (including the kernel) has been updated and using the DVD for anything other then initial install is bad practice as there are newer packages on the repo’s, I mentioned the network iso because it was the smallest and fastest to get, but the Live iso’s are the right choice if the keyboard is acting up.

What kind of keyboard? Some of the fancy gaming keyboards and mice require drivers that are generally not Linux friendly.

tried via usb same result, I’ll try the network method.
standard key board & mouse they both worked with other suse releases.

Tried the network install same result, strange.
I wonder if I try an earlier release then try to upgrade,
any thoughts?

you can use the Live iso’s to do a full install, get the kde (or gnome) iso boot in the live environment, if the keyboard/mouse work install the live version and then use yast to add/remove packages etc.

ps. are you maybe using a usb hub, they can be tricky.

If you can install an earlier version, then first upgrade just the kernel (if possible). If you cannot get the newer kernel to work you will still have problems.

Tried 13.1 same results.
Tomorrow I’ll try the live kde install.
Getting late here on the west coast.
Nite all :):slight_smile:

I’m thinking that it’s not your mouse and keyboard that are the problem but something else, and when the installer freezes (the keyboard and mouse stop working).
you said it’s a new PC, than it probobly is efi, you should read the posts about efi installs , there’s some bios tweaking to be done.
Unfortinetly I’ve never done it, all the PC’s I’ve installed openSUSE on have been older bios machines.

Here’s what I would like you to try:

Make a live KDE (or Gnome) USB stick. Make it with ImageWriter or dd or dd-for-windows or some similar raw write utility that copies the iso directly to the raw device.

Then boot that and see what happens.

The reason I suggest this, is that the USB stick will have persistent memory. If it fails, you might be able to look at the USB stick on another linux computer and find some useful logs (in “/var/log” relative to the hybrid partition).

That usually won’t affect the keyboard or mouse.

Here’s another possibility. I have a Lenovo ThinkServer. When I first installed 13.1, it was fine. But, after a BIOS update, I started to have keyboard problems. Basically, after booting, I had to have a coffee break waiting for it to get its act together. (It was taking around 2 minutes to be able to talk to the USB devices).

A later BIOS update fixed that, and now it is fine again.

So apparently there can be something in the bios that causes problems with USB hardware.

During the time I was having problems, the logs showed attempts to use several different drivers, before the kernel found a driver that worked. Apparently the BIOS was doing something that interfered with proper recognition of which driver to use.

but in the first post he says that his keyboard and mouse aren’t recognized at the agreement page, to get to that page you need to go thru the welcome page, if the keyboard doesn’t work at that page you can’t start the install process, if the installer freezes the mouse and the keyboard will not work that’s why I’m thinking that it might not be (most certainly could) the peripherals in fact it could be the mouse or even some bad RAM.
Maybe he should try to run the installer only with the keyboard and remove the mouse, and most definitely should disable secure boot from the bios.

The welcome page is accessed via the BIOS (or UEFI firmware). The agreement is accessed via the kernel.

Presumably the BIOS itself can read the keyboard, but the kernel cannot. So the kernel has failed to find the needed driver.

But that does raise a different issue. I suggested a live USB. But maybe the kernel won’t be able to read the USB device, although the boot code will be able to load the kernel from there.