I can't get onto the internet with ANY OS on my PC

English Hardware
#1

here’s what happened, I installed openSUSE 11.3 gnome edition 64 bit, and the internet didn’t work, I tried multiple different things (It’s a desktop with an ethernet cable connection, it connects directly to the router then to the modem, and the router and modem are fine, just whatever port I connect to the router says there’s no connection, and a direct connection to the modem from the PC doesn’t work either) and then I decided to boot into windows, and turns out, windows couldn’t connect either, then I installed ubuntu (and uninstalled openSUSE) and guess what, same problem. I’ve tried different ethernet cables and I’ve tried loading in different versions of my BIOS, same problem. I’ve tried reloading the lan driver, nothing, I’ve tried everything I can possibly think of short of getting an ethernet card for the PCI slot on my computer. now if this is just a broken ethernet port on my motherboard, then it’s one hell of a coincidence. my best guess is that the installation of openSUSE did something in my BIOS of my ethernet port, but loading in different BIOS versions should have fixed that, so I’m out of ideas

I built this computer a few months ago, the motherboard is an ASUS m4a79xtd evo with a realtek lan port (integrated into the board), now I understand that linux sometimes has problems with certain realtek ethernet ports (this being one of them, I just don’t remember the exact product name)

also, I tested this with multiple OS’s, windows, ubuntu, and ASUS express gate (it starts when I start my computer and allows me to access the internet)

also, I called my ISP and they helped me out a little bit, and it seems I may have some sort of network connection, but not one that’s graphic (so more of a passive connection, not an active one, so I can get a few files off of a few networks, but I can’t access the internet via a browser, messenger client, etc…) but I’m not sure if what I did actually accessed a remote network or just pulled a file off of my PC

now my computer has had connection problems before, but nothing like this and nothing quite this persistent

I’ve contacted the ubuntu forums and they’re almost as baffled as I am

#2

Well, that smacks of a hardware related problem. Tried replacing the ethernet cable or powering down and resetting the router?

Stying with openSUSE for the moment, what do these terminal commands return?

/sbing/ifconfig

/sbin/lspci -nnk

Try finding and posting the entry concerning your network device only.

#3

yes yes and yes I also tried restarting the modem

it’s really strange, I have no idea what could have possibly caused this, I mean it seems like the openSUSE installation did something, but I don’t know what, the only thing that makes it seem like the installation of openSUSE did something is that this happened IMMEDIATELY after I installed it

my router is working fine, I’m using a laptop right now connected to my router

and I know it sounds confusing from my phrasing (someone else got confused in the ubuntu forums, so I’m clarifying just in case), but this is a desktop connected to a router through the ethernet ports on the back end (there are 4 ethernet ports) and the router is connected to the modem. Now the indicator lights on the router (labeled 1 through 4) are not responding at all, which means somehow my computer is not communicating to my router, I have tried multiple different cables and verified that all of them are working (the connection between my modem and my router is fine or else I wouldn’t be able to tell you this, and in all of them, this laptop was able to connect to the internet)

#4

Can you post the requested output? If necessary cut and paste into a text file and put on a memory stick, so you can post from an internet-connected computer.

#5

what? I don’t know what you mean, while I may know hardware, networking is not one of my strengths

if you mean the ethernet port on my motherboard, I think it’s a realtek 8111

anyways, I’m not sure, but I think it may be the ethernet ports on my router, because I just plugged it in directly from my modem and it worked on windows, but all other operating systems on my desktop are disconnected from the internet, including asus express gate

could this possibly be wake on lan related?

now I don’t know if openSUSE did it, linux itself, or my router, my ethernet port, or all of the above

#6

what? I don’t know what you mean, while I may know hardware, networking is not one of my strengths

It doesn’t have to be. You just need to be able to read and follow instructions.

could this possibly be wake on lan related?

Yes, it could be. See if the following applies to you:

Realtek 8139/8168/8169 on 2.6.21.3 or newer

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/156496

#7

wake on lan is enabled

do you want me to try turning that off

I also just updated my realtek drivers, but I JUST did this

by the way, I can’t follow instructions if I don’t know what the instructions mean

#8

wake on lan is enabled

do you want me to try turning that off

No, leave it enabled.

by the way, I can’t follow instructions if I don’t know what the instructions mean

Ok, you can open a terminal from KDE (or Gnome menus), and type Linux commands (as posted). Often, it provides the quickest path to getting info, or configuring the system. Here’s some useful guides:

Concepts - openSUSE

Terminal - openSUSE

#9

yes I know that, I’m not completely new to linux (accidentally posted windows in the first version of this post), but what am I supposed to type exactly?

also, like I posted in the first post, I no longer have openSUSE, I just put it here since it’s what seems to have started this entire problem

#10

also, like I posted in the first post, I no longer have openSUSE, I just put it here since it’s what seems to have started this entire problem

The installation of OpenSUSE won’t be the reason behind your network issues. Since you don’t have it installed any longer, w’re both wasting our time here. Good luck.

#11

On 2010-07-31 10:36, requiem13 wrote:
>
> yes I know that, I’m not completely new to linux (accidentally posted
> windows in the first version of this post), but what am I supposed to
> type exactly?

The commands that Deano told you in his first post to you in this thread.

> also, like I posted in the first post, I no longer have openSUSE, I
> just put it here since it’s what seems to have started this entire
> problem

Well, if you no longer have openSUSE, I don’t see why we should continue? :-?

Bye, then.

–
Cheers / Saludos,

Carlos E. R.
(from 11.2 x86_64 “Emerald” GM (Elessar))

#12

well it’s one HUGE coincidence

one thing though, immediately after installing openSUSE and restarting, my computer reported an error of overclocking. now I read in another forum where I posted this that certain overclocking frequencies can cause the network card to not be read at all

is it possible that the installation of openSUSE caused some hardware to overclock, possibly my CPU or my RAM (my motherboard has had RAM issues before)

also, the reason I posted it in this forum is because the timing seemed like my problem had something to do with the installation of openSUSE and I wanted

#13

ummm, those weren’t there when he originally posted that post, and deanno didn’t inform me that the post was edited

also, I’m trying to gather information to fix my system, not fix openSUSE, and if you tell me that there’s no way openSUSE could have done this, consider that the problems happened IMMEDIATELY after I installed the operating system, and also consider possibilities that could cause this

#14

On 08/02/2010 08:06 AM, requiem13 wrote:
>
> ummm, those weren’t there when he originally posted that post, and
> deanno didn’t inform me that the post was edited
>
> also, I’m trying to gather information to fix my system, not fix
> openSUSE, and if you tell me that there’s no way openSUSE could have
> done this, consider that the problems happened IMMEDIATELY after I
> installed the operating system, and also consider possibilities that
> could cause this

If your problem is due to overclocking, openSUSE could not have done that. That
kind of change is done in the BIOS. The data there can be read, but NOT written.

Either you did something in the BIOS just before installing openSUSE, or your
CMOS battery is weak and random stuff is now stored there.

Have you done a factory reset on the BIOS?

#15

On 2010-08-02 15:06, requiem13 wrote:

> ummm, those weren’t there when he originally posted that post, and
> deanno didn’t inform me that the post was edited

Posts in the web interface can be edited for 10 minutes only.

Ok, how about posting the output of those commands, now that you have seen them?

–
Cheers / Saludos,

Carlos E. R.
(from 11.2 x86_64 “Emerald” GM (Elessar))

#16

I did make a typo with that first one. Should have been

/sbin/ifconfig

But its acedemic now, as the OP stated they had removed openSUSE and were not trying to fix it now anyway.