I have a problem with my printer on version 3.19.12 that comes with 15.2. I have recently upgraded from 15.0 where the same printer performed with no problems.
The actual printer problem is where the printer gives nothing on the page when the text is changed from black to gray.
I have tried to use the latest hplip versio at 3.20 and that was much worse and would not print.
How do I get older version or drivers.
Any suggestions or alternatives welcomed coz this affects many years of saved files that will not now print.
Can you share the printer hardware and config details?
lpstat -t
egrep -i "name|model|filter" /etc/cups/ppd/*
I also wonder if there is some supporting libraries missing?
hp-check
Have you checked that printer settings are as they should be?
lpoptions -p <printer_name> -l
*Replace “<printer+name>” with the actual defined printer name.
Ultimately, (assuming no config issues), it may be that a bug report is required to resolve this issue.
Thanks for the reply, appending answers to first three questions, options I have looked through and checked but when installed and running before the options were left as default. One problem is as you suggested missing files so I’ll begin by addressing this issue first.
dave@linux-r3bw:~> lpstat -t
scheduler is running
system default destination: Photosmart_Plus_B210
device for Photosmart_Plus_B210: hp:/net/Photosmart_Plus_B210_series?ip=192.168.1.10
Photosmart_Plus_B210 accepting requests since Fri 09 Oct 2020 11:24:42 BST
printer Photosmart_Plus_B210 is idle. enabled since Fri 09 Oct 2020 11:24:42 BST
dave@linux-r3bw:~>
dave@linux-r3bw:~> egrep -i “name|model|filter” /etc/cups/ppd/*
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*PCFileName: “hp-photosmart_plus_b210_series.ppd”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*ModelName: “HP Photosmart Plus b210 Series”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*ShortNickName: “HP PS Plus b210 Series hpijs”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*NickName: “HP Photosmart Plus b210 Series, hpcups 3.20.6”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*cupsModelNumber: 0
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*cupsFilter: “application/vnd.cups-raster 0 hpcups”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*UIConstraints: *ColorModel KGray *OutputMode Photo
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*UIConstraints: *OutputMode Photo *ColorModel KGray
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*UIConstraints: *ColorModel CMYGray *OutputMode Photo
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*UIConstraints: *OutputMode Photo *ColorModel CMYGray
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*OpenUI *ColorModel/Output Mode: PickOne
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*OrderDependency: 10 AnySetup *ColorModel
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*DefaultColorModel: RGB
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*ColorModel RGB/Color: “<</cupsColorSpace 17/cupsBitsPerColor 8/cupsRowStep 0>>setpagedevice”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*ColorModel CMYGray/High Quality Grayscale: “<</cupsColorSpace 1/cupsBitsPerColor 8/cupsRowStep 1>>setpagedevice”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*ColorModel KGray/Black Only Grayscale: “<</cupsColorSpace 1/cupsBitsPerColor 8/cupsRowStep 2>>setpagedevice”
/etc/cups/ppd/Photosmart_Plus_B210.ppd:*CloseUI: *ColorModel
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*PCFileName: “hp-photosmart_plus_b210_series.ppd”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*ModelName: “HP Photosmart Plus b210 Series”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*ShortNickName: “HP PS Plus b210 Series hpijs”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*NickName: “HP Photosmart Plus b210 Series, hpcups 3.20.6”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*cupsModelNumber: 0
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*cupsFilter: “application/vnd.cups-raster 0 hpcups”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*UIConstraints: *ColorModel KGray *OutputMode Photo
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*UIConstraints: *OutputMode Photo *ColorModel KGray
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*UIConstraints: *ColorModel CMYGray *OutputMode Photo
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*UIConstraints: *OutputMode Photo *ColorModel CMYGray
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*OpenUI *ColorModel/Output Mode: PickOne
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*OrderDependency: 10 AnySetup *ColorModel
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*DefaultColorModel: RGB
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*ColorModel RGB/Color: “<</cupsColorSpace 17/cupsBitsPerColor 8/cupsRowStep 0>>setpagedevice”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*ColorModel CMYGray/High Quality Grayscale: “<</cupsColorSpace 1/cupsBitsPerColor 8/cupsRowStep 1>>setpagedevice”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*ColorModel KGray/Black Only Grayscale: “<</cupsColorSpace 1/cupsBitsPerColor 8/cupsRowStep 2>>setpagedevice”
/etc/cups/ppd/Photosmart_Plus_B210.ppd.O:*CloseUI: *ColorModel
dave@linux-r3bw:~> hp-check
Saving output in log file: /home/dave/hp-check.log
HP Linux Imaging and Printing System (ver. 3.19.12)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
- Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP. - Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run. - Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 3-15.2 version is not supported. Using 3-15.1 versions dependencies to verify and install…
| SYSTEM INFO |
|---|
Kernel: 5.3.18-lp152.44-default #1 SMP Wed Sep 30 18:51:43 UTC 2020 (914f31e) GNU/Linux
Host: linux-r3bw
Proc: 5.3.18-lp152.44-default #1 SMP Wed Sep 30 18:51:43 UTC 2020 (914f31e) GNU/Linux
Distribution: 3 15.2
Bitness: 64 bit
| HPLIP CONFIGURATION |
|---|
HPLIP-Version: HPLIP 3.19.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 15.2 version
Current contents of ‘/etc/hp/hplip.conf’ file:
hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.19.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of ‘/var/lib/hp/hplip.state’ file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of ‘~/.hplip/hplip.conf’ file:
[commands]
scan =
[fax]
email_address =
voice_phone =
[last_used]
device_uri = “hp:/net/Photosmart_Plus_B210_series?ip=192.168.1.10”
printer_name = Photosmart_Plus_B210
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1601641224
notify_upgrade = false
pending_upgrade_time = 0
[installation]
date_time = 10/10/20 09:02:41
version = 3.19.12
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
| External Dependencies |
|---|
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK ‘CUPS Scheduler is running’
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING ‘xsane needs to be installed’
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
error: dbus DBus - Message bus system REQUIRED - 1.12.2 MISSING ‘DBUS may not be installed or not running’
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
network network -wget OPTIONAL - 1.20.3 OK -
error: avahi-utils avahi-utils OPTIONAL - - MISSING ‘avahi-utils needs to be installed’
| General Dependencies |
|---|
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING ‘libjpeg needs to be installed’
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 MISSING ‘cups-devel needs to be installed’
error: cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 MISSING ‘cups-image needs to be installed’
error: libpthread libpthread - POSIX threads library REQUIRED - b’2.26’ MISSING ‘libpthread needs to be installed’
error: libusb libusb - USB library REQUIRED - 1.0 MISSING ‘libusb needs to be installed’
sane SANE - Scanning library REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING ‘sane-devel needs to be installed’
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 MISSING ‘libnetsnmp-devel needs to be installed’
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING ‘libcrypto needs to be installed’
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.10 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING ‘python3-notify2 needs to be installed’
Traceback (most recent call last):
File “/usr/bin/hp-check”, line 862, in <module>
num_errors, num_warns = dep.validate(time_flag, is_quiet_mode)
File “/usr/bin/hp-check”, line 368, in validate
self.core.dependencies[dep])
File “/usr/bin/hp-check”, line 210, in __update_deps_info
installed_ver = self.core.version_funcdeps_info[6]
File “/usr/share/hplip/installer/dcheck.py”, line 303, in get_pyQt4_version
from PyQt4 import QtCore
ImportError: cannot import name ‘QtCore’
You mentioned that you had recently upgraded from Leap 15.0 to 15.2… can you share your configured repo list
zypper lr -d
FWIW, I recall a similar thread earlier this year where a user reported problems with HPLIP configuration and subsequent printing errors evident (related to gstoraster filter failing for some reason). However the user upgraded once more, and the problem was gone without further investigation undertaken.
First new hp-check
dave@linux-r3bw:~> hp-check
Saving output in log file: /home/dave/hp-check.log
HP Linux Imaging and Printing System (ver. 3.19.12)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 3-15.2 version is not supported. Using 3-15.1 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.3.18-lp152.44-default #1 SMP Wed Sep 30 18:51:43 UTC 2020 (914f31e) GNU/Linux
Host: linux-r3bw
Proc: 5.3.18-lp152.44-default #1 SMP Wed Sep 30 18:51:43 UTC 2020 (914f31e) GNU/Linux
Distribution: 3 15.2
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.19.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 15.2 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.19.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan =
[fax]
email_address =
voice_phone =
[last_used]
device_uri = "hp:/net/Photosmart_Plus_B210_series?ip=192.168.1.10"
printer_name = Photosmart_Plus_B210
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1601641224
notify_upgrade = false
pending_upgrade_time = 0
[installation]
date_time = 10/10/20 10:12:51
version = 3.19.12
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.26' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - 1.0.27 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.27 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.10 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
Traceback (most recent call last):
File "/usr/bin/hp-check", line 862, in <module>
num_errors, num_warns = dep.validate(time_flag, is_quiet_mode)
File "/usr/bin/hp-check", line 368, in validate
self.core.dependencies[dep])
File "/usr/bin/hp-check", line 210, in __update_deps_info
installed_ver = self.core.version_func[deps_info[6]]()
File "/usr/share/hplip/installer/dcheck.py", line 303, in get_pyQt4_version
from PyQt4 import QtCore
ImportError: cannot import name 'QtCore'
Is the last line of this a problem? if so how do I address it, please?
next repo list
dave@linux-r3bw:~> zypper lr -d
# | Alias | Name | Enabled | GPG Check | Refresh | Priority | Type | URI | Service
--+--------------------------------------+-----------------------------+---------+-----------+---------+----------+--------+-------------------------------------------------------------------------+--------
1 | https-download.opensuse.org-a00aad50 | Printing | Yes | (r ) Yes | Yes | 99 | rpm-md | https://download.opensuse.org/repositories/Printing/openSUSE_Leap_15.2/ |
2 | openSUSE-Leap-15.2-1 | openSUSE-Leap-15.2-1 | No | ---- | ---- | 99 | rpm-md | cd:/?devices=/dev/disk/by-id/ata-HL-DT-ST_BD-RE_GGW-H20L_K5A88SD5258 |
3 | opensuse-guide.org-repo | Libdvdcss Repository | Yes | (r ) Yes | Yes | 99 | rpm-md | http://opensuse-guide.org/repo/openSUSE_Leap_15.2/ |
4 | packman.inode.at-suse | Packman Repository | Yes | (r ) Yes | Yes | 99 | rpm-md | http://packman.inode.at/suse/openSUSE_Leap_15.2/ |
5 | repo-non-oss | Non-OSS Repository | Yes | (r ) Yes | Yes | 99 | rpm-md | http://download.opensuse.org/distribution/leap/15.2/repo/non-oss/ |
6 | repo-oss | Main Repository | Yes | (r ) Yes | Yes | 99 | rpm-md | http://download.opensuse.org/distribution/leap/15.2/repo/oss/ |
7 | repo-update | Main Update Repository | Yes | (r ) Yes | Yes | 99 | rpm-md | http://download.opensuse.org/update/leap/15.2/oss/ |
8 | repo-update-non-oss | Update Repository (Non-Oss) | Yes | (r ) Yes | Yes | 99 | rpm-md | http://download.opensuse.org/update/leap/15.2/non-oss/
I will probably remove the printing 15.2 repo, this was added as I tried the latest hplip to no advantage.
Thanks
Still not certain the hp-check is finished correctly and I’m floundering a fair bit here. I have been looking for packages around the pyQT area and added a bunch of stuff but hp-check still finishes the same.
Am I going in the right direction here and anything I am missing? Thanks
Try:
zypper in -f python3-qt4
Hi thanks
that got me further on hp-check, it did now complete, with a couple more missing areas, added some more packages and now check runs fine.
dave@linux-r3bw:~> hp-check
Saving output in log file: /home/dave/hp-check.log
HP Linux Imaging and Printing System (ver. 3.20.6)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 3-15.2 version is not supported. Using 3-15.1 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.3.18-lp152.44-default #1 SMP Wed Sep 30 18:51:43 UTC 2020 (914f31e) GNU/Linux
Host: linux-r3bw
Proc: 5.3.18-lp152.44-default #1 SMP Wed Sep 30 18:51:43 UTC 2020 (914f31e) GNU/Linux
Distribution: 3 15.2
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.20.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 15.2 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.20.6
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan =
[fax]
email_address =
voice_phone =
[last_used]
device_uri = "hp:/net/Photosmart_Plus_B210_series?ip=192.168.1.10"
printer_name = Photosmart_Plus_B210
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1601641224
notify_upgrade = false
pending_upgrade_time = 0
[installation]
date_time = 10/10/20 15:20:15
version = 3.20.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.26' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - 1.0.27 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.27 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.10 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.3 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
python3-xml Python XML libraries REQUIRED - 2.2.5 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.6.10 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.20.6 OK -
hpmudext IO-Extension REQUIRED - 3.20.6 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.6 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.20.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/net/Photosmart_Plus_B210_series?ip=192.168.1.10' is a Hewlett-Packard Photosmart_Plus_B210_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Photosmart_Plus_B210
--------------------
Type: Printer
Device URI: hp:/net/Photosmart_Plus_B210_series?ip=192.168.1.10
PPD: /etc/cups/ppd/Photosmart_Plus_B210.ppd
PPD Description: HP Photosmart Plus b210 Series, hpcups 3.20.6
Printer status: printer Photosmart_Plus_B210 is idle. enabled since Sat 10 Oct 2020 10:10:06 BST
Communication status: Good
--------------
| PERMISSION |
--------------
No errors or warnings.
Done.
Then dang, high hopes were dashed as still have same printer problem.
I’ve got to admit to some surprise at how much needed to be added to the base install to run hplip properly, perhaps it would be usefull to have some info on this in the hplip eb pages.
Just in case I’ll try a machine restart and check again & then, where next? anyone
Further info and just discovered is there is no colour output.
To get more information I created some lines of repeat text then altered them to red green blue and gray.
Print preview looks just as it should but not on the paper
Result is some very very faint gray text but no colour.
All of the settings look OK.
Anyone ideas for direction, any ideas welcome,thanks
Are you sure that the ink cartridge levels are ok? Does a CUPS test page print ok?
Take a single colour pdf and do something like
lp -d Photosmart_Plus_B210 /path/to/file.pdf
You could also try a PNG or JPG file…
lp -d Photosmart_Plus_B210 /path/to/foo.jpg
Same strange results (regardless of file type)? You may have to undertake some diagnostic steps as described here in order to locate the root issue. This essentially involves putting cupsd into diagnostic mode (more verbose reporting), running a print job, and examining the error_log (specifically for filter-related issues). Once you understand the filter chain used to get a file printed as ink on paper, it is also possible to run these manually step-by-step via a terminal, and observe the output to see if any issues have arisen. Described well in this Fedora wiki page…
https://fedoraproject.org/wiki/How_to_debug_printing_problems#Running_filters_by_hand
I thought I had replied to this,may have not actually posted but anyway I’ll try again
I had been using for my test a text doc of two lines one black and one gray output as pdf file. I have repeated this with 5 lines of text as black, red,green,blue,gray and saved as pdf. views looks fine in okular and on print preview but not onto page.
printed pdf as suggested from lp command, black is fine, no colour, some faint gray as green line.
printed jpeg from lp command, graytoned image produced ,no colour.
followed instructions to clear files and set debug
printed pdf doc and lots of errors s here
dave@linux-r3bw:~> cat /var/log/cups/error_log |egrep -i "filter|error"
I [11/Oct/2020:09:13:07 +0100] Loaded MIME database from "/usr/share/cups/mime" and "/etc/cups": 78 types, 118 filters...
D [11/Oct/2020:09:13:07 +0100] FindDeviceById failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [11/Oct/2020:09:13:07 +0100] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [11/Oct/2020:09:13:07 +0100] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [11/Oct/2020:09:13:07 +0100] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [11/Oct/2020:09:13:07 +0100] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=443, response=0x5591f18b2870(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:13:07 +0100] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x5591f18b1280(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:13:07 +0100] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x5591f18b2870(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:15:47 +0100] [Client 2] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=11793, response=0x5591f18b2420(IPP_STATE_DATA), pipe_pid=0, file=-1
Deleted some repetetive areas to fit post
D [11/Oct/2020:09:22:03 +0100] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=200, response=0x5591f18b0c10(IPP_STATE_IDLE), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=485, response=0x5591f18b25b0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Job 44] 4 filters for job:
D [11/Oct/2020:09:22:03 +0100] [Job 44] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/gstopdf (PID 3435)
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/pdftopdf (PID 3436)
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/gstoraster (PID 3437)
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/hpcups (PID 3438)
D [11/Oct/2020:09:22:03 +0100] [Client 4] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=170, response=0x5591f17f7b90(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=489, response=0x5591f18b25b0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 4] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=443, response=0x5591f18af8f0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=443, response=0x5591f17f7b90(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=489, response=0x5591f18af8f0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Job 44] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [11/Oct/2020:09:22:03 +0100] [Job 44] pdftopdf: Last filter determined by the PPD: hpcups; FINAL_CONTENT_TYPE: application/vnd.cups-raster => pdftopdf will not log pages in page_log.
D [11/Oct/2020:09:22:03 +0100] [Job 44] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=486, response=0x5591f18a1f80(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Job 44] Ghostscript command line: gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -sstdout=%stderr -sOutputFile=%stdout -sDEVICE=pdfwrite -dCompatibilityLevel=1.3 -dAutoRotatePages=/None -dAutoFilterColorImages=false -dNOPLATFONTS -dColorImageFilter=/FlateEncode -dPDFSETTINGS=/printer -dColorConversionStrategy=/LeaveColorUnchanged -r600x600 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841 -I/usr/share/cups/fonts -c \'<</.HWMargins[9.000000 9.000000 9.000000 9.000000] /Margins[0 0]>>setpagedevice\' -f -_
D [11/Oct/2020:09:22:03 +0100] [Job 44] envp[31]=\"PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin\"
D [11/Oct/2020:09:22:03 +0100] [Job 44] envp[34]=\"_=/usr/lib/cups/filter/gstoraster\"
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=562, response=0x5591f18b25b0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=562, response=0x5591f18a1f80(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=486, response=0x5591f18a1ec0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3435 (/usr/lib/cups/filter/gstopdf) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3436 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Job 44] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [11/Oct/2020:09:22:03 +0100] [Job 44] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [11/Oct/2020:09:22:03 +0100] [Job 44] envp[9]=\"PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin\"
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18ad4c0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=539, response=0x5591f18b25b0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=539, response=0x5591f18ad4c0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18c2620(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18addc0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=539, response=0x5591f18b25b0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=539, response=0x5591f18addc0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18add00(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Job 44] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18b8010(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18b25b0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18b87c0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=539, response=0x5591f18addc0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=539, response=0x5591f18b87c0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=463, response=0x5591f18b8700(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3437 (/usr/lib/cups/filter/gstoraster) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3438 (/usr/lib/cups/filter/hpcups) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=462, response=0x5591f18b8e90(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=538, response=0x5591f18addc0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=538, response=0x5591f18b8e90(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:03 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=462, response=0x5591f18b8e00(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=457, response=0x5591f18b9af0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=533, response=0x5591f18addc0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=533, response=0x5591f18b9af0(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=457, response=0x5591f18b9930(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Job 44] PID 3439 (/usr/lib/cups/backend/hp) exited with no errors.
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=443, response=0x5591f18b9f90(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x5591f18a2410(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x5591f18b9f90(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:04 +0100] [Client 5] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=443, response=0x5591f18ac350(IPP_STATE_DATA), pipe_pid=0, file=-1
D [11/Oct/2020:09:22:51 +0100] [Client 3] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [11/Oct/2020:09:47:11 +0100] [Client 6] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=106, response=0x5591f18b3bd0(IPP_STATE_DATA), pipe_pid=0, file=-1
where is next, please? Seems to be lacking colormanager connection
Looks to me that something called ColorManager is not configured properly, specifically referencing its service name.
How is your printing set up… Are you using proprietary (eg OEM) software?
Did you make any custom changes to your HPLIP configuration (if yes, inspect those. If no, consider something needs to be configured which isn’t).
TSU
FYI
I also did a quick skim of Internet results on that error with “ColorManager” in the line…
Most of the results had to do with the printer name, a few resolved by changing the printer driver from the recommended to something else… I imagine that also might result in the printer name address being identified differently.
Not necessarily your solution,
But following is a very old openSUSE post on the same problem and its solution
https://forums.opensuse.org/showthread.php/506831-Cups-2-0-2-Printing-Issues
TSU
Hi
For the “org.freedesktop.ColorManager” error, is colord installed and colord service running?
Hi
No your technically wrong, it’s the colord service.
I don’t think the lack of color profiling is the issue here.
The filter chain is as follows…
D [11/Oct/2020:09:22:03 +0100] [Job 44] 4 filters for job:
D [11/Oct/2020:09:22:03 +0100] [Job 44] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/gstopdf (PID 3435)
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/pdftopdf (PID 3436)
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/gstoraster (PID 3437)
I [11/Oct/2020:09:22:03 +0100] [Job 44] Started filter /usr/lib/cups/filter/hpcups (PID 3438)
The print job completes with no filter errors (which is consistent with actual printing to paper at least)…
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3435 (/usr/lib/cups/filter/gstopdf) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3436 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3437 (/usr/lib/cups/filter/gstoraster) exited with no errors.
D [11/Oct/2020:09:22:03 +0100] [Job 44] PID 3438 (/usr/lib/cups/filter/hpcups) exited with no errors.
I’m speculating a bit here, but do I wonder if the issue is with Ghostscript processing…
D [11/Oct/2020:09:22:03 +0100] [Job 44] Ghostscript command line: gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -sstdout=%stderr -sOutputFile=%stdout -sDEVICE=pdfwrite -dCompatibilityLevel=1.3 -dAutoRotatePages=/None -dAutoFilterColorImages=false -dNOPLATFONTS -dColorImageFilter=/FlateEncode -dPDFSETTINGS=/printer -dColorConversionStrategy=/LeaveColorUnchanged -r600x600 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841 -I/usr/share/cups/fonts -c \'<</.HWMargins[9.000000 9.000000 9.000000 9.000000] /Margins[0 0]>>setpagedevice\' -f -_
If you are up for it, you can run the print job by hand as already exaplined in the Fedora troubleshooting guide. At each step of the processing, there are tools (described in the wiki page) that can be used to examine/view the output, and that might help confirm where the problem lies.
This may take a bug report to resolve.