Strange and non-reproducible problem that has kept me without a printer (for openSUSE 11.4) since March. Symptom (the short version): the printer (HPLaserJet P1102) is reported correctly by lsusb, but not detected by hp-setup.
Yesterday, after receiving and installing an update for hplip, installation of the printer suceeded straight away. Testpage printed fine as well as a text page from LibreOffice. Installed hplip version is now 3.11.5.1.3.1.
Today, printing results in hplip error message: “device communication error (5012)”
lsusb shows printer connected to one of the usb ports.
Yast -> hardware -> printer -> hpsetup -> USB -> “No devices found”
So, to me it seems that hplip does not get the usb information it needs.
Searching this forum - and elsewhere - has not resulted in useful information.
Advice will be greatly appreciated!
It’s hard to know what’s going on here without more info. Execute ‘hp-check -t’ and post the output here. The error message reported can be associated with permissions issues. Check that you’re still a member of the ‘lp’ group for a start.
Type
lsusb -d 03f0:
From that, you can determine ownership of the usb device is correct. For example, for ‘Bus 002 Device 004’, you can type
hws@oS114:~> lsusb -d 03f0:
Bus 002 Device 003: ID 03f0:002a Hewlett-Packard LaserJet P1102
hws@oS114:~> ls -l /dev/bus/usb/002/003
crw-rw-r--+ 1 root lp 189, 130 Jun 7 13:37 /dev/bus/usb/002/003
Can you please teach me the meaning of “189 130”. If they are about permissions, I would have expected something like 0644.
I ran “hp-check-t” - as you advised. The output is probably too long to list here., so I restrict myself to lines marked as error or equivalent.
hp-check[5471]: info: :Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[5471]: info: :To install this dependency, execute this command:
hp-check[5471]: info: :su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses libusb-1_0-devel libusb-1_0-0"
And these surprising lines:
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
and a few lines further down;
hp-check[5471]: info: :HP_LaserJet_Professional_P1102
hp-check[5471]: info: :------------------------------
hp-check[5471]: info: :Type: Printer
hp-check[5471]: info: :Device URI: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
hp-check[5471]: info: :PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102.ppd
hp-check[5471]: info: :PPD Description: HP LaserJet Professional p1102 hpijs, 3.11.5, requires proprietary plugin
hp-check[5471]: info: :Printer status: printer HP_LaserJet_Professional_P1102 is idle. enabled since Tue 07 Jun 2011 01:24:44 PM CEST
hp-check[5471]: info: :Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
error: Device not found
error: Communication status: Failed
And then I followed the advice from the logfile:
oS114:/home/hws # zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses libusb-1_0-devel libusb-1_0-0
Loading repository data...
Reading installed packages...
'libusb-1_0-devel' is already installed.
No update candidate for 'libusb-1_0-devel-1.0.8-4.1.x86_64'. The highest available version is already installed.
'libusb-1_0-0' is already installed.
No update candidate for 'libusb-1_0-0-1.0.8-4.1.x86_64'. The highest available version is already installed.
Resolving package dependencies...
Nothing to do.
Hope this is of any use !
Where should I post the complete logfile?
I confess I do not understand the implications/meanings of the error messages you reported.
If it were me encountering this problem I would :
ensure I had the latest version of hplip installed
delete my printer configuration from YaST
run/setup again my printer configuration from YaST, and if that failed
setup my printer configuration from terminal using the command ‘hp-setup’ (I can’t recall if root permissions is needed for that, and I’m not on my Linux pc right now).
@oldcpu: The items 1-4 have been done, with a great number of variations, in the past months.
So, I am now at 4. of your list and this also failed.
I start thinking of a possible harware failure in the printer’s usb interface.
But, on another subject: I profit from this occasion to express my admiration for the excellent advice coming from you on this forum and that I have found to be very very helpful.
Normally HP interfaces work well. Very well. So assuming the printer functions ok, and assuming the USB hardware on the PC functions ok, then IMHO either this is a bug, or there is a misconfiguration. I know, thats kind of obvious. …
Can you confirm the hardware is ok ? ie you have successfully printed with no problems multiple times with another Operating System or Linux distribution through the identical USB port ?
Reference the configuation, can you provide MORE detail on your version of hplip (than what you have already provided) ? ie what is output of:
rpm -qa '*hplip*'
Have you tried printing from a separate user account ? ie create a new user and configure the printer for the new user and see if that works ? You can delete the new user account after this test ?
In essence I’m trying to think of tests to run to logically narrow down the problem.
@oldcpu
last question first: last night both the printer and the computer have been switched off. (And the question is very relevant, I think. Not silly at all!)
first questions last:
The printer has been in use for a few months under 11.2. Behaviour has been somewhat erratic: once in a while I have had to reset the printer
in CUPS and/or start/stop it with hplip’s device manager. I never could find one single sure-fire recipe. Somewhat magical.
But I have printed lots of pages, so I have no doubts about the printing mechanism.
I have tested all accessible USB ports with a USB-stick. They all seem to function correctly.
tail -f /var/log/messages
>> after unplugging and re-plugging pusb cable for printer (HP LaserJet P1102):
Jun 7 16:10:00 oS114 su: (to root) hws on /dev/pts/1
Jun 7 16:10:37 oS114 kernel: 2344.343102] usb 2-4: new high speed USB device using ehci_hcd and address 3
Jun 7 16:10:37 oS114 kernel: 2344.458589] usb 2-4: New USB device found, idVendor=03f0, idProduct=002a
Jun 7 16:10:37 oS114 kernel: 2344.458598] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jun 7 16:10:37 oS114 kernel: 2344.458605] usb 2-4: Product: HP LaserJet Professional P1102
Jun 7 16:10:37 oS114 kernel: 2344.458610] usb 2-4: Manufacturer: Hewlett-Packard
Jun 7 16:10:37 oS114 kernel: 2344.458615] usb 2-4: SerialNumber: 000000000Q8078F7SI1c
Jun 7 16:10:37 oS114 mtp-probe: checking bus 2, device 3: "/sys/devices/pci0000:00/0000:00:13.2/usb2/2-4"
Jun 7 16:10:37 oS114 kernel: 2344.462766] scsi7 : usb-storage 2-4:1.0
Jun 7 16:10:37 oS114 mtp-probe: bus: 2, device: 3 was not an MTP device
Jun 7 16:10:37 oS114 logger: loading hp_laserjet_professional_p1102 firmware 002 003
Jun 7 16:10:37 oS114 logger: loading hp_laserjet_professional_p1102w firmware 002 003
Jun 7 16:10:38 oS114 hp-firmware: hp-firmware[28513]: warning: No display found.
Jun 7 16:10:38 oS114 hp-firmware: hp-firmware[28513]: error: hp-firmware -u/--gui requires Qt4 GUI support. Entering interactive mode.
Jun 7 16:10:38 oS114 kernel: 2345.472025] scsi 7:0:0:0: CD-ROM HP Smart Install 1.0 PQ: 0 ANSI: 2
Jun 7 16:10:38 oS114 kernel: 2345.511934] sr1: scsi3-mmc drive: 0x/0x caddy
Jun 7 16:10:38 oS114 kernel: 2345.512225] sr 7:0:0:0: Attached scsi CD-ROM sr1
Jun 7 16:10:38 oS114 kernel: 2345.512379] sr 7:0:0:0: Attached scsi generic sg2 type 5
Jun 7 16:10:41 oS114 hp-firmware: io/hpmud/musb.c 1125: unable to open hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
Jun 7 16:10:41 oS114 hp-firmware: hp-firmware[28513]: error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
Jun 7 16:10:41 oS114 hp-firmware: hp-firmware[28513]: error: Error opening device (Device not found). Exiting.
The description of myself as a “Puzzled Penguin” is an understatement
Booting is either at power-up from BIOS or after shutting down oS11-2 via BIOS. The current hardware never has had MS-stuff installed on it.
....
Jun 7 16:10:41 oS114 hp-firmware: io/hpmud/musb.c 1125: unable to open hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
Jun 7 16:10:41 oS114 hp-firmware: hp-firmware[28513]: error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
Jun 7 16:10:41 oS114 hp-firmware: hp-firmware[28513]: error: Error opening device (Device not found). Exiting.
This is strange.
I agree. I find it worrying that it is the firmware that is not able to communicate with the hardware. This may be not even be related to 11.4.
What can you tell us about the repositories you have installed and from where you have installed various applications ? ie what is the output of:
zypper lr -d
Your posts have converted me to an orthodoxy (on this subject) that could possibly be OK:
hws@oS114:~> zypper lr -d
# | Alias | Name | Enabled | Refresh | Priority | Type | URI | Service
--+----------------------------------+---------------------------+---------+---------+----------+--------+------------------------------------------------------------------+--------
1 | Mozilla | Mozilla | No | No | 99 | rpm-md | http://download.opensuse.org/repositories/mozilla/openSUSE_11.4/ |
2 | Packman | Packman | Yes | Yes | 99 | rpm-md | http://packman.jacobs-university.de/suse/openSUSE_11.4/ |
3 | Updates-for-openSUSE-11.4-11.4-0 | Updates for openSUSE 11.4 | Yes | Yes | 99 | rpm-md | http://download.opensuse.org/update/11.4/ |
4 | openSUSE-11.4-11.4-0 | openSUSE-11.4-11.4-0 | No | No | 99 | yast2 | cd:///?devices=/dev/disk/by-id/ata-DVDRW_PATA_20X20X12X,/dev/sr0 |
5 | repo-non-oss | openSUSE-11.4-Non-Oss | Yes | Yes | 99 | yast2 | http://download.opensuse.org/distribution/11.4/repo/non-oss/ |
6 | repo-oss | openSUSE-11.4-Oss | Yes | Yes | 99 | yast2 | http://download.opensuse.org/distribution/11.4/repo/oss/ |
hws@oS114:~>
What was the result of a new user experiment ?
Nothing serious done, yet. I plan to log on as a different user, remove the printer and then try to re-install it. Is that what you intended me to do ?
Here is a test I would like you to try. Switch OFF PC. And then switch OFF PC master switch at back AND remove power cord/cable from the back (ie no power connection at all). Then plug power cable back in and switch ON master power switch at back. Switch on PC from the front and boot to 11.4. Do you still have the same printing problem ? [idea is to check for a random hardware capacitive problem with PC’s USB device that might only impact certain USB devices]
Those repositories look fine.
Yes, but try it in this order. (1) remove driver. (2) add new user. (3) boot to new user. (4) install driver when booting from new user account.
Just to be explicit here: When you start over, just use ‘hp-setup’ (as root) from a terminal to configure. Don’t try to configure with YaST. Lets see what happens.
@oldcpu: Yes,with “power up” I meant starting up from power off.
Here is a test I would like you to try. Switch OFF PC. And then switch OFF PC master switch at back AND remove power cord/cable from the back (ie no power connection at all). Then plug power cable back in and switch ON master power switch at back. Switch on PC from the front and boot to 11.4. Do you still have the same printing problem ? [idea is to check for a random hardware capacitive problem with PC’s USB device that might only impact certain USB device].
Good idea. Experiment performed. Result: the same error message from the HP Device Manager as before.
"unable to open device hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7Sl1c"
@ deano_ferrari:
Just to be explicit here: When you start over, just use ‘hp-setup’ (as root) from a terminal to configure. Don’t try to configure with YaST. Lets see what happens.
Unfortunately, I will not have time to do this before about 22 hours from now. I will report as soon as this been done.
Thanks for the suggestions !
I’ve had many hp printers (only one a laser, however), and all hardware failures started with the “unable to communicate” warning. But not all failed hardware was a printer, once it was the front-panel usb connector that failed - the back-panel (motherboard) connectors are usually better quality.
If you already changed cable and connector then I’d say your printer is failing. Is it still under warranty?
@oldcpu:
Good idea. Done: nothing changed. @deano_ferrari: the latest printer set-ip done from (root) terminal, following your suggestion.
oS114:/home/hws # hp-setup
HP Linux Imaging and Printing System (ver. 3.11.5)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
### comment: back to step 1, select "advanced options"; in "manual discovery"entered USB location found with lsusb, 002:003.
Found device: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
/error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q8078F7SI1c
error: Unable to print to printer. Please check device and try again.
Done.
oS114:/home/hws #
I recommend you boot to an openSUSE liveCD. Then quickly configure the printer from the liveCD and see if you can print from there.
The philosophy here is to see if something is fundamentally wrong with the configuration installed on your hard drive that we have not been able to figure out, as opposed to there being a bug in openSUSE.
I stumbled across this thread while searching for more info about the error
/error: Unable to communicate with device (code=12): hp:/usb/HP
In this case, it was due to a missing ‘/usr/share/usb.ids’ file (which is part of the usbutils package). This may (or may not) be your problem, but worth checking that usb.ids exists IMHO.
1.If not, install the usbutils package with ‘zypper in usbutils’.
If it does exist, have a look and make sure your model is listed in the HP section. Add the product ID and description if necessary. FWIW, I have this file, but I don’t find your model listed there. (I have usbutils-0.84-5.1), so this entry may need to be added
002a Hewlett-Packard LaserJet P1102
See if that makes a difference with detection by ‘hp-setup’.
Further to my last post, I’ve just learned that there is a script for updating usb.ids on line (part of usbutils package as well). When I exectued, it updates usb.ids (with a daily snapshot)
/usr/sbin/update-usbids.sh
--2011-06-09 07:22:13-- http://www.linux-usb.org/usb.ids
Resolving www.linux-usb.org... 216.34.181.97
Connecting to www.linux-usb.org|216.34.181.97|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 449581 (439K) [text/plain]
Saving to: `/usr/share/usb.ids.new'
100%=======================================================>] 449,581 154K/s in 2.9s
2011-06-09 07:22:18 (154 KB/s) - `/usr/share/usb.ids.new' saved [449581/449581]
Done.
Hope I’m not sending you on a wild goose chase with this though
If I get time, I’ll try and find other possible causes for this perplexing problem.
