I have spent hours trying to correct a problem with an Envy 5050 All-in-One. I have done all the diagnostics (cleaning etc) 3 times. I spent 2 hours online trying to get a case number from HP. All I get is a loop of NEXT options. HP website says there is no place within 50 miles to do repairs. I live 15 miles from a 1.5 million resident city!
I tried software diagnostics that says TW is not yet supported. It says dozens of files are missing and couldn’t download them. I used yast to get them the usual way. That didn’t help. I am on hplip 3.20. The latest driver from HP (3.21) doesn’t offer an opensuse option. I tried the SUSE option and that failed because there was no “distro” directory. This is the first bad printer I’ve gotten from HP in 30 years. The problem seems simple: the print is so light it can’t be read. Fonts don’t print but some lines do. I booted to Windows with the same result. So, its unlikely a driver issue.
Has anyone had any luck getting help on this issue?
Printers are cheap. Service is expensive. Forget it!
I tried software diagnostics that says TW is not yet supported. It says dozens of files are missing and couldn’t download them. I used yast to get them the usual way. That didn’t help. I am on hplip 3.20. The latest driver from HP (3.21) doesn’t offer an opensuse option. I tried the SUSE option and that failed because there was no “distro” directory. This is the first bad printer I’ve gotten from HP in 30 years. The problem seems simple: the print is so light it can’t be read. Fonts don’t print but some lines do. I booted to Windows with the same result. So, its unlikely a driver issue.
Presumably it’s not a driver issue. Virtually all printers supporting Linux install flawlessly if done correctly. When installation fails the culprit is the user in most cases. I desperately tried to install a brother hl-l2350dw, but failed. Eventually I found out that I had downloaded the wrong driver for a different model.
I’ve had this almost exact same print behavour with bad cartridges which were absolutely brand new. I tried two brand new cartridges pairs in succession (in hindsight likely all from same bad batch) and it did not work.
Then some days later, when I tried one last new 3rd batch of cartridges (just prior to my intent to throw out the printer) when things were back too normal with this 3rd batch. Who would have guessed brand new cartridges at fault? Of course its expensive to keep trying new cartridge after cartridge - so I have no suggestions. Its up to you to decide when the cartridge is not the issue.
Stay tuned! I had a horrendous time connecting with a human at HP to troubleshoot this issue. The automated help is worthless and infuriating. I wasted 3 hours trying to get answers. When I finally spoke to a (helpful) human, they sent me new cartridges at no cost. This leads me to believe it is a known problem. I’ll post results when the new cartridges arrive. I feel the way you do. The installed cartridges are more than half full and I hate to throw them out, especially if purchasing new ones might have the same result.
That was it! Brand new, factory installed, cartridges and they were bad. The new ones arrived today and the printer is now printing normally. The factory install shouldn’t fail so fast!
When this happened to me it was so frustrating.
The print quality was so poor to be unusable, so I tried new cartridges. The new cartridges didn’t work. … I didn’t use the printer for over a month, going to a neighours instead. Finally, I was on the verge to turf the printer, but decided to try one last time yet another new set of cartridges (as I read somewhere from someone else this had happened to them) and low and behold, the newer cartridges worked !! But to have two new sets (total 4) cartridges in a row, not working, was incredibly frustrating.
I checked the video but HP gave me different instructions. They said to take a lint-free cloth, dip it in distilled water and wipe (not blot as the video states) the printhead and the contacts. Next, wipe the contacts inside the printer. Remembering there is no printhead in the printer, it is in the cartridges themselves. Let everything dry for 10 minutes then re-insert the cartridges.
I did all this and (for the fourth or fifth time) ran the cleaning procedure. The printer still didn’t print properly. As it turns out, the nearly-full, factory-installed cartridges were defective. They sent replacement cartridges that worked immediately. I was very aggressive on the phone.
One odd quirk: install procedure first called for printing an alignment page then had me put the printed page onto the scanner glass to set up the scanner. There was no output or reading except to say the scanner was now calibrated. It didn’t seem to do anything! But, it worked.
… I didn’t use the printer for over a month, going to a neighours instead. Finally, I was on the verge to turf the printer, but decided to try one last time yet another new set of cartridges (as I read somewhere from someone else this had happened to them) and low and behold, the newer cartridges worked !! But to have two new sets (total 4) cartridges in a row, not working, was incredibly frustrating.