HP Laserjet M1132 MFP printer problem

English Hardware
1

Hi, I have tried to set up an HP printer by myself , unfortunately it did not work out. It reports communication error 5012 and cannot print even a test page.
Here is what hp-check -i returns :

SYSTEM INFO

Kernel: 5.8.10-1-default #1 SMP Mon Sep 21 11:00:19 UTC 2020 (af3e800) GNU/Linux
Host: localhost.localdomain
Proc: 5.8.10-1-default #1 SMP Mon Sep 21 11:00:19 UTC 2020 (af3e800) GNU/Linux
Distribution: 3 20200925
Bitness: 64 bit

HPLIP CONFIGURATION

HPLIP-Version: HPLIP 3.20.6
HPLIP-Home: /usr/share/hplip
**warning: HPLIP-Installation: Auto installation is not supported for 3 distro 20200925 version **

Current contents of ‘/etc/hp/hplip.conf’ file:

hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d

Following values are determined at configure time and cannot be changed.

[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.20.6
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of ‘/var/lib/hp/hplip.state’ file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of ‘~/.hplip/hplip.conf’ file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

External Dependencies

cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3 OK ‘CUPS Scheduler is running’
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK -

(xsane:3772): Gtk-WARNING : 14:43:46.900: cannot open display:
** error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - INCOMPAT 'xsane needs to be installed’
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.31 OK -
** error: dbus DBus - Message bus system REQUIRED - 1.12.20 MISSING ‘DBUS may not be installed or not running’**
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.117 OK -
network network -wget OPTIONAL - 1.20.3 OK -
** error: avahi-utils avahi-utils OPTIONAL - - MISSING ‘avahi-utils needs to be installed’**

General Dependencies

** error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING ‘libjpeg needs to be installed’**
** error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3 MISSING ‘cups-devel needs to be installed’**
** error: cups-image CUPS image - CUPS image development files REQUIRED - 2.3 MISSING ‘cups-image needs to be installed’**
** error: libpthread libpthread - POSIX threads library REQUIRED - b’2.32’ MISSING ‘libpthread needs to be installed’**
** error: libusb libusb - USB library REQUIRED - 1.0 MISSING ‘libusb needs to be installed’**
sane SANE - Scanning library REQUIRED - - OK -
** error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING ‘sane-devel needs to be installed’**
** error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 MISSING ‘libnetsnmp-devel needs to be installed’**
** error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING ‘libcrypto needs to be installed’**
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
** error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING ‘python3-notify2 needs to be i**
nstalled’
Traceback (most recent call last):
File “/usr/bin/hp-check”, line 862, in <module>
num_errors, num_warns = dep.validate(time_flag, is_quiet_mode)
File “/usr/bin/hp-check”, line 367, in validate
self.__update_deps_info(supported_distro_vrs, dep,
File “/usr/bin/hp-check”, line 210, in __update_deps_info
installed_ver = self.core.version_funcdeps_info[6]
File “/usr/share/hplip/installer/dcheck.py”, line 303, in get_pyQt4_version
from PyQt4 import QtCore
ImportError: cannot import name ‘QtCore’ from ‘PyQt4’ (unknown location)

Can someone check and tell me what is wrong and how could I fix it ?
I am a starter user of Linux SUSE, the OC was chosen by our company IT administrator,but he is not available for a ling period now and I have no other option for help, but to ask here in the forum.

2

How is the printer connected? (Network or USB)

3

it is connected with USB

4
  1. With the printer disconnected (but turned on), open a terminal and run
dmesg -w

then plug in the printer, and observe/capture the output.

  1. Try running the ‘hp’ backend like this and capture what is returned
sudo /usr/lib/cups/backend/hp

Post back here with that output.

5

Hi,
the 1st one returns:
432.123492] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
432.434054] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
840.112755] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
840.423839] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1248.043939] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1248.352726] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1655.085315] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1655.394029] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1665.104103] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1665.414189] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0
1673.598273] wlp3s0: authenticate with be:7a:bf:44:b7:16
1673.601824] wlp3s0: send auth to be:7a:bf:44:b7:16 (try 1/3)
1673.605567] wlp3s0: authenticated
1673.605716] wlp3s0: waiting for beacon from be:7a:bf:44:b7:16
1673.619971] wlp3s0: associate with be:7a:bf:44:b7:16 (try 1/3)
1673.628444] wlp3s0: RX AssocResp from be:7a:bf:44:b7:16 (capab=0x411 status=0 aid=1)
1673.631155] wlp3s0: associated
1674.030213] IPv6: ADDRCONF(NETDEV_CHANGE): wlp3s0: link becomes ready
2177.257791] usb 2-6: USB disconnect, device number 3
2423.230582] usb 2-6: new high-speed USB device number 8 using xhci_hcd
2423.379495] usb 2-6: New USB device found, idVendor=03f0, idProduct=042a, bcdDevice= 1.00
2423.379502] usb 2-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2423.379505] usb 2-6: Product: HP LaserJet Professional M1132 MFP
2423.379507] usb 2-6: Manufacturer: Hewlett-Packard
2423.379510] usb 2-6: SerialNumber: 000000000QH4RQDVSI1c
2423.486270] usb-storage 2-6:1.0: USB Mass Storage device detected
2423.486717] scsi host6: usb-storage 2-6:1.0
2423.487074] usbcore: registered new interface driver usb-storage
2423.489921] usbcore: registered new interface driver uas
2424.510755] usb 2-6: USB disconnect, device number 8
2425.774549] usb 2-6: new high-speed USB device number 9 using xhci_hcd
2425.923433] usb 2-6: New USB device found, idVendor=03f0, idProduct=042a, bcdDevice= 1.00
2425.923439] usb 2-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2425.923442] usb 2-6: Product: HP LaserJet Professional M1132 MFP
2425.923445] usb 2-6: Manufacturer: Hewlett-Packard
2425.923447] usb 2-6: SerialNumber: 000000000QH4RQDVPR1a
2426.172214] usblp 2-6:1.0: usblp0: USB Bidirectional printer dev 9 if 0 alt 0 proto 2 vid 0x03F0 pid 0x042A
2426.172238] usbcore: registered new interface driver usblp
2431.416773] usblp0: removed
2431.420665] usblp 2-6:1.0: usblp0: USB Bidirectional printer dev 9 if 0 alt 0 proto 2 vid 0x03F0 pid 0x042A
2983.014945] usb 2-6: USB disconnect, device number 9
2983.015264] usblp0: removed

and the 2nd : iliana@localhost:~> sudo /usr/lib/cups/backend/hp
direct hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH4RQDVSI1c “HP LaserJet Professional M1132 MFP” “HP LaserJet Professional M1132 MFP USB 000000000QH4RQDVSI1c HPLIP” “MFG:
Hewlett-Packard;MDL:HP LaserJet Professional M1132 MFP;CLS:PRINTER;DES:HP LaserJet Professional M1132 MFP;SN:000000000QH4RQDVSI1c;”
iliana@localhost:~>

6

Ok, the dmesg output is as expected, as is the printer enumeration via the hp backend.

Let’s see how the print queue and status are reported…

lpstat -t

BTW, best to use CODE tags when posting output like this. It preserves the formatting and makes it easier to read.

7

[/QUOTE]

 iliana@localhost:~> lpstat -t
scheduler is running
system default destination: HP-LaserJet-Professional-M1132-MFP
device for HP-LaserJet-Professional-M1132-MFP: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH4RQDVSI1c
device for HP_LaserJet_Professional_M1132_MFP: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=SMART_INSTALL_ENABLED
device for HP_LaserJet_Professional_M1132_MFP_2: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=SMART_INSTALL_ENABLED
HP-LaserJet-Professional-M1132-MFP accepting requests since Wed 04 Nov 2020 06:24:04 PM EET
HP_LaserJet_Professional_M1132_MFP accepting requests since Wed 04 Nov 2020 06:21:28 PM EET
HP_LaserJet_Professional_M1132_MFP_2 accepting requests since Wed 04 Nov 2020 06:22:23 PM EET
printer HP-LaserJet-Professional-M1132-MFP is idle.  enabled since Wed 04 Nov 2020 06:24:04 PM EET
printer HP_LaserJet_Professional_M1132_MFP is idle.  enabled since Wed 04 Nov 2020 06:21:28 PM EET
printer HP_LaserJet_Professional_M1132_MFP_2 is idle.  enabled since Wed 04 Nov 2020 06:22:23 PM EET
HP_LaserJet_Professional_M1132_MFP-4 unknown          17408   Wed 04 Nov 2020 06:21:16 PM EET
HP-LaserJet-Professional-M1132-MFP-7 unknown          17408   Wed 04 Nov 2020 06:24:04 PM EET
iliana@localhost:~>

I am not quite sure how code tag is supposed to be used, I tried and hope it is ok.

8

You have the printer defined three times…
HP-LaserJet-Professional-M1132-MFP
HP_LaserJet_Professional_M1132_MFP
HP_LaserJet_Professional_M1132_MFP_2
and associated URIs…

device for HP-LaserJet-Professional-M1132-MFP: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH4RQDVSI1c
device for HP_LaserJet_Professional_M1132_MFP: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=SMART_INSTALL_ENABLED
device for HP_LaserJet_Professional_M1132_MFP_2: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=SMART_INSTALL_ENABLED

If I were you, I’d remove all of these and start over.

I note from this archlinux thread…
https://bbs.archlinux.org/viewtopic.php?id=208508
specifically post#6 that ‘HP Smart Install’ can be turned off, and perhaps that is required here before attempting to configure CUPS.

Further reference
https://support.hp.com/nz-en/document/c04782323

A translated blog I found on the subject which may also be of value.