i see more and more folks with new HP minis (etc) pre-loaded with
SLED 10 stumbling into our forums seeking assistance…
which is fine until they ask their first question and the always
friendly and helpful-but-unknowing-noob advises them to immediately
dump that ‘unsupported’ and old version 10 and format/reinstall 11.1…
instead, in my opinion, there should be several prominently
displayed stickies (or whatever) for those folks to go over to the
novell and/or HP forums (i don’t know the support agreements which
accompany a SLED loaded HP)…
and, it would also be nice if Novell provided HP with stickers to put
on the box/machine which told the buyer to join forums.novell.com,
for their getting started support…
Hi there just saw this post and had a read out of interest. I just purchased a HP mini SLED 10, i agree on the idea of a stickers on boxes for support and which forums to go to for HP SLED. Although I joined the Novell register which runs for both novell and the opensuse forums same access and account. The openSuse forums was preset as a favorite in my mozilla already so points users of hp immediately to openSUSE forums. Had also looked at just a linux forum and they pointed several users on sled to these forums. So i’m not sure I guess it’s the preference of Linux and HP to recommend opensuse for sled based minis.
> So i’m not sure I guess it’s the preference of
> Linux and HP to recommend opensuse for sled based minis.
i can’t imagine that that was an intentional decision by either HP or
Novell…
because most (i did not say all) folks here have zero experience
with SLED…
i can, however see how such a decision by Novell might be beneficial
to their bottom line–because folks who might have otherwise used paid helper service time come here and try to help themselves,
reducing the number of warm bodies on a payroll…
Has anyone considered putting a prominent link near the start of the welcome page? There’s that box on the left that says Quick Links - why not there? Or maybe in another box just below the openSUSE Forums one - that’d make it even clearer. I don’t really see how it could get in the way…
It seems to me that the logical spot would be in the ‘Welcome to openSUSE Forums’ blurb that appears when you visit logged out - but having thought about it for a bit, if it wasn’t considered overkill, I reckon a box in between the openSUSE Forums one and the Quick Links one on the left, saying something like ‘SUSE Family’, with links to SLED and SLES sites / forums, would make sense too.
primary wrote, On 03/12/2009 08:35 AM:
>> Thanks for the suggestion!
>
> Normally i wouldn’t care except i have already seen one new HP owner
> be advised format/install 11.1 because SUSE 10 is no longer supported
>> Thanks for the suggestion!
>
> Normally i wouldn’t care except i have already seen one new HP owner
> be advised format/install 11.1 because SUSE 10 is no longer supported
>
> actual sage advice from a one with three weeks Linux experience, all
> on 11.1 </sigh>
>
I must hold my hand up here, I have fallen for this and IIRC did
recommend this action to one person.
In my defence the way it was posted ( not the OP`s fault though ) did
lead me to thinking he/she had got hold of an HP with SuSE 10 on it.
I have a little bit more than 3 weeks exp with SuSE ( just google the
nick ) just because this time I may not have many credits here does not
mean I am using the same account
>> I must hold my hand up here, I have fallen for this and IIRC did
>> recommend this action to one person.
>
> it has happened several times, i think…
>
Yeah, it does seem to be catching a few people out.
I will definitely be watching out for this in future.
> On 03/11/2009 Confuseling wrote:
>> Has anyone considered putting a prominent link near the start of the
>> welcome page?
>
> I like the idea. Let me see what the team thinks.
> Thanks for the suggestion!
>
How about making the names more different? For instance, even if a version
number for SLED is deemed necessary, why not put it in words? So you’d have
SLED Ten and OpenSUSE 10. Or perhaps SLED could have names from an
alphabetical list - like hurricanes, say.
–
Graham P Davis, Bracknell, Berks., UK. E-mail: newsman not newsboy
just saw this post and had a read out of interest. I just purchased a HP mini SLED 10, i agree on the idea of a stickers on boxes for support and which forums to go to for HP SLED. Although I joined the Novell register which runs for both novell and the opensuse forums same access and account. The openSuse forums was preset as a favorite in my mozilla already so points users of hp immediately to openSUSE forums. Had also looked at just a linux forum and they pointed several users on sled to these forums. So i’m not sure I guess it’s the preference of Linux and HP to recommend opensuse for sled based minis.