HP 2300n cannot print in b/w "filter failed"

English Hardware
1

After upgrading to Leap 15.1 and upgrading HPLIP to current version, I get “filter failed” message when I try to print
in greyscale mode on HPLaserjet 2600N printer.
Works fine with color mode.

2

Did this problem only manifest with the HPLIP upgarde? Some further diagnostics may be needed here. Put CUPS into debug mode (more reporting verbosity) with

sudo cupsctl --debug-logging

then watch the CUPS error_log

sudo tail -f /var/log/cups/error_log

and attempt a greyscale print job. Hopefully, you’ll capture some meaningful error messages that might help determine the underlying cause.

If you need to share that lengthy output, consider uploading to https://paste.opensuse.org/ and share the link that it provides here.

3

Also, let’s examine the PPD file…

grep -i gr[ae]y /etc/cups/ppd/*
4

…and the configured driver…

egrep -i "name|model|filter" /etc/cups/ppd/*
5

[Worked on previous Leap with corresponding HPLIP (can’t remember version)
Current HPLIP is 3.19.11
CUPS log is at:

https://paste.opensuse.org/80811575](https://paste.opensuse.org/80811575)

6

Thanks for posting the requested error_log. Please also follow up with requests from posts #3 and #4 as well.

I would also like to see the printer URI defined in /etc/cups/printers.conf. You can do that using

lpstat -t

The error_log you shared reports

[Job 622] envp[23]="DEVICE_URI=dnssd://HP%20Color%20LaserJet%202600n._pdl-datastream._tcp.local/"

whereas I would expect to see a URI that looks more like 'hp:/net/hp:/usb/HP_Color_LaserJet_2600n?ip=…", although that may not be impacting here.

Apart from that the error_log doesn’t show any processing errors with the filters…

D [29/Dec/2019:14:46:42 -0400] [Job 622] 3 filters for job:
D [29/Dec/2019:14:46:42 -0400] [Job 622] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [29/Dec/2019:14:46:42 -0400] [Job 622] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
D [29/Dec/2019:14:46:42 -0400] [Job 622] hpcups (application/vnd.cups-raster to printer/hp_laserjet, cost 0)

The filters start…

I [29/Dec/2019:14:46:42 -0400] [Job 622] Started filter /usr/lib/cups/filter/pdftopdf (PID 23575)
I [29/Dec/2019:14:46:42 -0400] [Job 622] Started filter /usr/lib/cups/filter/gstoraster (PID 23576)
I [29/Dec/2019:14:46:42 -0400] [Job 622] Started filter /usr/lib/cups/filter/hpcups (PID 23577)
I [29/Dec/2019:14:46:42 -0400] [Job 622] Started backend /usr/lib/cups/backend/dnssd (PID 23578)

but I don’t see where they exit as expected. There should be further entries in the log showing whether they completed ok or not.

7

The driver and PPD files
https://paste.opensuse.org/78831218

8

Ok, that checks out as expected. Where is the ‘lpstat -t’ output?

9

Sorry about that. Here it is:
lpstat -t
scheduler is running
no system default destination
device for hp_inkjet: ipp://HP1062E5FB54DE.local:631/ipp/print
device for hp_laserjet: dnssd://HP%20Color%20LaserJet%202600n._pdl-datastream._tcp.local/
hp_inkjet accepting requests since Wed 18 Dec 2019 08:47:27 PM AST
hp_laserjet accepting requests since Sun 29 Dec 2019 02:58:16 PM AST
printer hp_inkjet is idle. enabled since Wed 18 Dec 2019 08:47:27 PM AST
printer hp_laserjet is idle. enabled since Sun 29 Dec 2019 02:58:16 PM AST

10

Ok, I recommend changing the printer URI. Use ‘hp-setup’ to do this.
https://en.opensuse.org/SDB:How_to_set-up_a_HP_printer

11

Still cannot print b/w.

12

I suggest submitting a bug report then.