Google and openSUSE

English Network/Internet
1

Hello,

I’ve asked here before but I guess was in the wrong place and still could not solve the problem that would like help.

What is happening is that for no apparent reason I can not access google sites (search, orkut, gmail, youtube …) I can access from other computers on the network but my computar only access website that does not link google like hotmail, wikipedia …

I’ve tried the following:

  • Disable the firewall
  • Restart the network
  • Reconnect
  • Close and open the firefox
  • Format
  • Installed only Gnome
  • Installed only KDE
  • Restart the router
  • Restart the modem
  • Restart the session

And whenever this happens, the only way to get back to normal is restarting the machine. Does anyone know what is happening?

I thank you!

2

Hi there,

many tries that far :slight_smile:

can you do me a favour?
Could you open a terminal (via system -> terminals)
and try

nslookup google.com

tracepath google.com

Well, first of all, the internet connection does really work? So you can access any other page?
And, if i understood right, you can access google, but it stops, and after an reboot it works again?

Please post the output of above requests, hope i can help :slight_smile:

3

OK, ill have to wait untill it heppand again…

4

Well, first of all, the internet connection does really work? So you can access any other page?
And, if i understood right, you can access google, but it stops, and after an reboot it works again?

Yes and yes. Its happening now.

nslookup google.com

Server: 200.175.5.139
Address: 200.175.5.139#53

Non-authoritative answer:
Name: google.com
Address: 64.233.163.104

tracepath google.com

1: 192.168.1.88 (192.168.1.88) 0.371ms pmtu 1500
1: no reply
2: no reply
3: no reply
4: no reply
5: no reply
6: no reply
7: no reply
8: no reply
9: no reply
10: no reply
11: no reply
12: no reply
13: no reply
14: no reply
15: no reply

I also tryed to clean the internet cache.

5

So,

what kind of thing is 192.168.1.88 ? it should be your own pc.
And waht we see is that your pc doesnt route google to your network.

Take a look at the network connection in yast. Is the default route set correctly? maybe you could change your nameserver to 8.8.8.8 which is the google nameserver.
Its a strange behaviour anyway. Could you tracepath an other page which works. Would be could to know how it should work, maybe.

6

As I said, I still can access hotmail, wikipedia, the forum… but i cant access anything that links google.
The tracepath doesnt work even the sites that I have access, and the other computer in the network doenst have any problem.
I tried to install Ubuntu before for a test and this error didnt happen, its only happen on openSUSE since version 11.1.

The only way I know to fix is restarting the computer, do you know any other way?
If u want I can open a VNC for u try…

7

just a simple thing, but did you try it from different browsers?
and did you try changing your default browser?
opera, chrome, firefox… do all of them show the same behaviour?

and if you install a virtualbox machine on top of openSUSE running any OS, does it show the same behaviour too?

8

It is very strange that tracepath does not work, but you still can connect to other sites.
Are you using a VPN proxy?
Check your nameserver in /etc/resolv.conf and make sure it is the same as in your other computer that works.
(VPN proxies tend to change resolv.conf and it sometimes does not go back to the original value.)

9

I dont use any VPN and the nameserve is the same.

I’ve tried different browsers, I even tried format and install the KDE, the same happen.
Its happen since openSUSE 11.1, but before if i w8 30mins or something like this it back to work, but now the only way is rebooting the system…

10

you don’t say which version of openSUSE you are using, but have you
tried turning off IPv6?

the way to do that varries by version, so i can’t tell you…but you
can seach the forum with google and find every way, with a string like:

site:forums.opensuse.org disable ipv6

and, then be SURE you get the only way to do it right for YOUR version…

–
DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]

11

I’m using openSUSE 11.3

Since I installed the smp_utils, it didn’t happen (util now…). Is that only a coincidence?

12

Hello all,
I’m having the same problem with opensuse 11.3, its happening for some time now,I guess since I installed 11.3,
after several hours of work I can’t connect anymore to any google site, search,gmail, reader, nothing. and I always thought that its just because google is down or something because I had no problem with any other site. but today as it started I tried google in a centos virtual machine I had running, it was running already before the problem started, and there was no problem there. then I understood that its an opensuse problem and found this thread.
I’ve tries all the commands i rad here and in the other post that Voltorick posted and I had the same results in the centos vm and in the opensuse host.
so I don’t know what the problem is, I know that reboot solves it, I know it happens only when I’m connected at home via wireless and not at work where I’m connected with cable.
I disabled ipv6 , this is the only logical suggestion in the forums . and I also changed the network card configuration to start only on cabel connection instead of always on boot time.
smp_utils is already installed on my system.
and I’ll wait and see if it happens again or if someone here comes out with a solution.

Thanks.

13

shalom938 wrote:
> I’ll wait and see if it happens again or if someone here comes out
> with a solution.

post a bug, see: http://wiki.opensuse.org/Submitting_Bug_Reports

–
DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]

14

It’s still happening!
What Im doing now is put the notebook to sleep or hibernate when Im not using. Apparently it stopped the problem but I didnt fix yet, I’m looking for the solution!

15

Voltorick wrote:
> I’m looking for the solution!

perhaps your only possible solution is to log a bug and wait for the fix.

–
DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]

16

Wow! This is very strange. I have no problem with 11.3 but have you guys done any “reset” to the browser to see if it works? Maybe just reinstalling it or something?

17

its not only a browser issue, I have offlineimap and evolution synchronizing my gmail accounts and when the problem starts they also can’t connect to gmail.

18

This problem is still driving me nuts, I kind of learned to live with it and restart my machine when it happens.
and still the same symptoms: not able to connect to any google site or service, evolution won’t load new gmail messages, mutt also. google search is not responding.
I tried everything I can think of like rebooting my router, restart network but nothing helps. a running virtual machine under my opensuse host has no problem at the same time.

every time it happens I consider again switching back to ubuntu.

19

shalom938 wrote:
> every time it happens I consider again switching back to ubuntu.

use what works for you…

i’m not gonna go back and read the entire thread to see if any
(including me) suggested this (so, if you have tried it, forget it):

-using YaST add a new test user…
-log out of your current session and then back in as the new test user
-don’t do any customizations, just see if google works consistently
and well…

if so, then the problem is in the config files in your
/home/[yourOriginalID]/ and not in /home/[testUserID] config files…

a problem which can then zero in on with a tool like diff…otherwise,
ubuntu is a logical path…or a format and reinstall with openSUSE
(maybe 11.4 when released) without saving /home (but backing up all
data) because what you have there is NOT typical…the problem you
have is introduced by some program installed or ‘tuning’ you have
done…where, how or when is unknown…

–
DenverD
CAVEAT: http://is.gd/bpoMD [posted via NNTP w/openSUSE 10.3]

20

I am guessing here.

Note that I have had the problem occur to me, though it was a long time ago.

Google uses many different IP addresses. It is doing some kind of load balancing. When I do a DNS lookup, I am seeing that the IP addresses have a TTL (time to live) of 5 minutes. So, after 5 minutes, I will probably get a different IP address.

When I was having problems, it appeared that there was a routing problem to the particular IP addresses that google DNS servers were returning at that time. It might have been a temporary problem with my ISP’s routers.

On the day when I saw the problem, it was on and off for some time. I’m guessing that my ISP had an equipment problem.

The problem is made more complex by the following:

When an application, such as your browser, looks up an IP address, it does that lookup via nscd, which is a caching daemon. And nscd could possibly retain an IP address in cache beyond that 5 minute TTL. Then the application itself might cache that IP address in its code for a while. The browser will look up the IP again after a while, but your mail software might cache it for a lot longer than your browser.

If my guess is right, then rebooting is working because that discards the cached data that isn’t working for you.

Again, if my guess is correct, this is probably in part a routing issue via your ISP, which would be why most people are not having the problem (their ISP isn’t having the same routing problem).

You can try killing the nscd process, to see if that helps (less caching that way). And, with nscd not running, try restarting the browser and mail application, and see if that fixes it (by getting a new IP). But perhaps wait 5 minutes before doing any of those things.