Firefox cannot access settings and menu bar

Firefox 91.8 cannot access settings. F10 shows menubar, but cannot be accessed. Apart from that FF works fine. Help would be appreciated.

I am not sure I understand what you mean.

When I hit F10 (having an active FF window), it opens the left most items from the menubar (it is called Besatand here, but I assume it is called File in en English language locale). I can the either click on an item, or use the down arrow and Return key to select an item from that menu and it “works”.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_3-restart-firefox-in-troubleshoot-mode

Are you certain that, all the packages associated with Firefox are installed and, that, they’re all installed correctly?


 > zypper search --installed-only firefox
Loading repository data...
Reading installed packages...

S  | Name                               | Summary                             | Type
---+------------------------------------+-------------------------------------+--------
i+ | MozillaFirefox                     | Mozilla Firefox Web Browser         | package
i+ | MozillaFirefox-branding-openSUSE   | openSUSE branding of MozillaFirefox | package
i+ | MozillaFirefox-translations-common | Common translations for Firefox     | package
 > 

Do “zypper verify” and “rpm --verify --all” both execute without indicating any missing packages and/or files?

Hi everybody,

I’ve a problem with firefox & thunderbird. I can not open an menu in the main bar( e…g. files, edit,…) Firefox & Thunderbird does no register any mouse click on the menu item or any shurtcut( alt + letter ) The same if I want to open a pop up menu by right mouse click. Further I have can’t open a pop down menu (e.g. to select spelling correction in Thunderbird)

This problems are not always there but very frequently. Most times if I restart all it works for some time, but later the same behavior?

I had this problem on openSuse leap 15.1 and now on 15.3 I’m, using Firefox 91.8.0 esr(64 bit) and Thunderbird 91.8.0 (64Bit)

Does anybody has an idea?
Thank you very much
Arnd

Hello and welcome to the forums.

Can you please check out if this is the same as this one: https://forums.opensuse.org/showthread.php/569422-Firefox-cannot-access-settings-and-menu-bar?p=3124375#post3124375?

On first reading it looks so to me. Please tell us here if you think it is the same. Then we can merge the thread to concentrate efforts to solve it.

Yes it is the same! I was not aware that I had this problem also in Thunderbird, which I do

F10 shows the menu bar, but when I tap on File (or Edit or …) the bar disappears.

Cannot do many of the suggestions in the links as I cannot access the Settings. Did the about:support and there tried Troubleshoot Mode and cleared Cache. Also reinstalled Firefox. No changes am afraid

Checked the packages as suggested, but it seems all ok, also the verify by zypper and rpm

Was pointed out to me that there might be a similar problem with Thunderbird, which I was not aware of (until now). Yes there is

Attention please!

I have merged these two threads. The problem seems to be more general.

I have had this problem at least a couple of months. It is always there.

This isn’t a Bug, it’s a feature –

  • If the Menu Bar is visible all the time – :heavy_check_mark: (tick or check) the Menu Bar box when you right click near the top of the window – then,
    if you click on “File” or “Edit” or “View” or “Chronic” or “Bookmarks” or “Extras” or “Help” then,
    *=2]the list of choices will drop down (appear).
    *=2]Hovering over the Menu item with the Mouse Pointer doesn’t cause the choices to drop down (appear).
    F10 is disabled.
  • If the Menu Bar isn’t visible all the time – the Menu Bar box isn’t checked (or ticked) – then, after F10 (F10 is now enabled because the Menu Bar is not continually visible),
    Hovering over the Menu item with the Mouse Pointer (mouse over) causes the list of items (available choices) to appear.
    Clicking on a listed item will cause the chosen item to execute.
    Clicking on the Menu Bar item will cause the Menu Bar to disappear – until the next “F10” …
  1. The Menu Bar is not visible all the time (but I would like it to be)
  2. F10 works and the Menu Bar shows
  3. Hovering over the Menu Bar with the Mouse Pointer does NOT cause the list of items to appear
  4. Can NOT choose any invisible item to execute
    5 Clicking of the Menu Bar (File, Edit etc) will cause the Menu Bar to disappear
    Not quite the feature I am afraid!

Right click into a free area of the tab-bar or do a right-click onto the hamburger menu and tick the box for menu bar.

Right click into the free area of the tab-bar: Nothing happens
Right-click onto the hamburger menu: Nothing happens

You haven’t mentioned which Desktop Environment you’re using.

  • Here, with KDE Plasma and the Mouse mentioned below, it’s behaving exactly as it should do.

 > inxi --admin --usb
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 10 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Device-1: 1-7:2 info: Cherry Keyboard type: Keyboard,HID driver: cherry,usbhid interfaces: 2 rev: 2.0 
           speed: 1.5 Mb/s chip ID: 046a:0023 
           Device-2: 1-10:3 info: Logitech M-U0007 [Corded Mouse M500] type: Mouse driver: hid-generic,usbhid interfaces: 1 
           rev: 2.0 speed: 1.5 Mb/s chip ID: 046d:c069 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 
           Hub: 5-0:1 info: Full speed (or root) Hub ports: 1 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Hub: 6-0:1 info: Full speed (or root) Hub ports: 1 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 
 > 

Please reveal which DE you’re using –

  • GNOME?
  • KDE Plasma?
  • Something else?

Using KDE Plasma 5.18.6
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 5 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002
Hub: 2-0:1 info: Full speed (or root) Hub ports: 5 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002
Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002
Device-1: 3-1:2 info: Microsoft LifeCam VX-700 type: Video,Audio driver: snd-usb-audio,uvcvideo interfaces: 4
rev: 2.0 speed: 480 Mb/s chip ID: 045e:0770
Hub: 4-0:1 info: Full speed (or root) Hub ports: 5 rev: 1.1 speed: 12 Mb/s chip ID: 1d6b:0001
Hub: 5-0:1 info: Full speed (or root) Hub ports: 1 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002
Hub: 5-1:2 info: VIA Labs Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip ID: 2109:3431
Hub: 6-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.0 speed: 5 Gb/s chip ID: 1d6b:0003
Hub: 7-0:1 info: Full speed (or root) Hub ports: 5 rev: 1.1 speed: 12 Mb/s chip ID: 1d6b:0001
Hub: 8-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 speed: 12 Mb/s chip ID: 1d6b:0001
Hub: 9-0:1 info: Full speed (or root) Hub ports: 4 rev: 1.1 speed: 12 Mb/s chip ID: 1d6b:0001
Device-2: 9-3:2 info: Logitech Unifying Receiver type: Keyboard,Mouse driver: logitech-djreceiver,usbhid
interfaces: 2 rev: 2.0 speed: 12 Mb/s chip ID: 046d:c534

@khallergard:

What happens if, you plug in another mouse and activate it?

Try another Firefox profile:
as User:

firefox -P

Thanks,

it seems to be the same. I read this thread before but then I didn’t see it, but now i understood

I’m also using KDE Plasma 5.18.6 ( but had the same problems before I updated from 15.2( not sure if its was really 15.2 or 15.1) to 15.3

I already changed to mouse, but no other effect.

When I see that the problems still there after software update and this is not a so common problem, i’ll suspcet that there is something demaged in the configurations file.
I’ll try with another user…