Firefox and Webex

English Applications
1

Hello

I need to use Webex for teaching purposes. I have recently installed opensuse 12.3 64bit on my personal computer. I can not manage to have webex run properly.

I have found the following blog and installed all the recommended librairies.
Electron: Running Webex on openSUSE 12.3 64-bit

But still I can’t get the audio system working. I get the following message “The Audio Device is Unaccessible Now”.

I found this post with identical problem: https://bugs.launchpad.net/ubuntu/+source/openjdk-6/+bug/525883
but the java policy is not solving my problem and libraries are well installed in my distribution.

Do you know what may cause this issue? What should I try to resolve it?

Thanks in advance,

Marlene

2

If openJDK is causing the issue then you may need Oracle/Sun Java
Remove openJDK

su -
zypper rm *openjdk*

install Oracle/Sun JDK/JRE
https://en.opensuse.org/SDB:Installing_Java#Install_Oracle_Java_SE

3

Hi vazhavandan,

Thank you very much for your reply. I installed Oracle/Sun JDK/JRE. following the detailed steps provided in the link There is much improvement under webex. Now I am able to share documents, applications and desktop. But still the audio system is not working.

Thank you once again for your advices

Marlene

4

You are welcome.
Are you seeing any audio streams in pavucontrol ?

5

Yes, I see my speakers and headphones, integrated microphone is also working fine under pavucontrol
I have several other applications with sound and voice installed on my computer and working fine (skype, via). I don’t understand why webex can not let me access any audio options.
Thanks in advance,

Marlene

6

Can you try installing java-1_6_0-sun-alsa from repo Index of /repositories/home:/enzokiel/openSUSE_12.3_Update
I am hoping sound stream will start appearing in pavu after this

7

I am not sure what do you mean by “sound stream” as everything seems to work perfectly under pavucontrol.

Still I have installed the java-1_6_0-sun-alsa lib and I don’t see any change in pavucontrol or under webex.

I have taken some screenshots in pavucontrol and webex.
http://pages.usherbrooke.ca/msanjose/IMG/pavucontrol-input.png
http://pages.usherbrooke.ca/msanjose/IMG/pavucontrol-output.png
http://pages.usherbrooke.ca/msanjose/IMG/pavucontrol-recording.png
http://pages.usherbrooke.ca/msanjose/IMG/webex2.png

8

Now we are on a download spiral. Webex ,it seems hates 64 bit architecture :’(
sound - Webex audio not working with 11.10 - Ask Ubuntu

9

Dear vazhavandan,

Yes I found this post earlier, but I was wandering whether it was an ubuntu solution. Also the “swiftfox” 32bit precompiled version of firefox does not seem to be available anymore. I will try the nspluginwrapper solution.
Thank you for your kind help.

Marlene

10

I tried to follow installation procedure provided in the link.

Compiling nsplugginwrapper-1.4…4 leads to the following error

/usr/lib64/gcc/x86_64-suse-linux/4.7/../../../../x86_64-suse-linux/bin/ld: skipping incompatible /usr/lib64/gcc/x86_64-suse-linux/4.7/libgcc.a when searching for -lgcc
/usr/lib64/gcc/x86_64-suse-linux/4.7/../../../../x86_64-suse-linux/bin/ld: cannot find -lgcc
collect2: error: ld returned 1 exit status
make: *** [npviewer.bin] Error 1
rm lsb-build-i386/libXext.o lsb-build-i386/libgcc_s.o lsb-build-i386/libc_main.o lsb-build-i386/libpthread.o lsb-build-i386/libdl.o lsb-build-i386/libgobject-2.0.o lsb-build-i386/libgdk-x11-2.0.o lsb-build-i386/libgtk-x11-2.0.o lsb-build-i386/libgthread-2.0.o lsb-build-i386/libX11.o lsb-build-i386/libXt.o lsb-build-i386/libglib-2.0.o lsb-build-i386/libc_nonshared.o

I have install libgcc 32bit librairies. What should I do to correct this linking error?

Thanks in advance!

11

You need glibc-devel-32bit, I think.

12

Oh and btw. there is a nspluginwrapper included in openSUSE:
software.opensuse.org:

I remember when this was used by default for flash, because flashplayer was available only for 32bit then…

13

Eventually I decided to install firefox 32bit and jdk 32 bit Oracle.
Audio under webex was still not working until I find out that only jdk 6 was supported.
Webex is yet fully working with firefox 32bit + jdk 6u41 under opensuse 12.3 rotfl!

I used the following installation packages on my x64 system :

firefox http://download.opensuse.org/repositories/openSUSE:/12.3:/Update/standard/i586/MozillaFirefox-20.0-1.8.3.i586.rpm
jdk 6 http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html (I used the rpm.bin installer which is much more easier than previous post installation procedure)

I added the following links in /usr/lib/firefox/plugins
lrwxrwxrwx 1 root root 63 Apr 14 00:44 libjavaplugin_oji.so -> /usr/java/latest/jre/plugin/i386/ns7-gcc29/libjavaplugin_oji.so
lrwxrwxrwx 1 root root 41 Apr 14 00:44 libjavaplugin.so -> /usr/java/latest/jre/lib/i386/libnpjp2.so
lrwxrwxrwx 1 root root 41 Apr 14 00:44 libnpjp2.so -> /usr/java/latest/jre/lib/i386/libnpjp2.so

I restarted firefox and everything is working.

I hope this will help others!

14

If you are interested you might want to post a faq here https://forums.opensuse.org/english/get-technical-help-here/how-faq-forums/unreviewed-how-faq/