External Disk USB 2.0 Failure

Since I installed 11.1 and now 11.3 I haven’t been abble to access my LaCie 500gb USB 2.0 external disk. So I asked LaCie support about it and they replied as follows:
Windows 2k or SuSe Linux 11.0 can not see device in any USB 2.0 ports

Is this a known problem and will it ever be fixed?

Plug in the device
Open a terminal and become su -

post result of:

fdisk -l

And may be also (a few steps back)

lsusb

I will try the above when I get home today, as I am presently at work and they unfortunately only permit Windows XP on their hardware.

HERE is the output.
nux-qygs:/home/kent # fdisk -l

Disk /dev/sdb: 40.0 GB, 40020664320 bytes
255 heads, 63 sectors/track, 4865 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x715104ba

Device Boot Start End Blocks Id System
/dev/sdb1 1276 4865 28836675 f W95 Ext’d (LBA)
/dev/sdb2 1 1275 10241406 83 Linux
/dev/sdb5 1276 1396 971901 82 Linux swap / Solaris
/dev/sdb6 1397 4865 27864711 83 Linux

Partition table entries are not in disk order

Disk /dev/sda: 40.0 GB, 40016019456 bytes
255 heads, 63 sectors/track, 4865 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0xffff6c9a

Device Boot Start End Blocks Id System
/dev/sda1 * 1 4719 37905336 7 HPFS/NTFS
/dev/sda2 4720 4865 1172745 5 Extended
/dev/sda5 4720 4865 1172713+ c W95 FAT32 (LBA)
linux-qygs:/home/kent # lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 04b3:300a IBM Corp. Rapid Access IIIe Keyboard
Bus 002 Device 003: ID 046d:c044 Logitech, Inc. LX3 Optical Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
linux-qygs:/home/kent #

On 2010-09-14 15:40, KentSzabo wrote:
>
> Since I installed 11.1 and now 11.3 I haven’t been abble to access my
> LaCie 500gb USB 2.0 external disk. So I asked LaCie support about it and
> they replied as follows:
> Windows 2k or SuSe Linux 11.0 can not see device in any USB 2.0 ports
>
> Is this a known problem and will it ever be fixed?

Huh?

So they said it will not work? Did they say why?
Google your model re linux.

Try this.

Unplug the disk.

Open a terminal (konsole, xterm, gnome-terrminal…). Type “su -”, enter the root password. Then
type “tailf /var/log/messages”.

You should see the end of the log.

Now plug in the device, and notice what new messages get logged. Paste them in a post here.


Cheers / Saludos,

Carlos E. R.
(from 11.2 x86_64 “Emerald” GM (Elessar))

Please also try all your USB ports

And as a a remark toi imrove what you post for thebenifit of those who have to read it: put computer input/output between CODE tags. When you do not want to do this manual, use the Go Advanced button lower right of your Reply panel, you will then get a # button added to the toolbar. Select the computer text and click on the # button. This will save all white space formatting, etc.

And about the disk called sdb. Not long ago the same strange partition layout was seen here in another post. Has nothing to do with your problem, but who … does create these layouts?

And yes, it is NOT listed as an attached USB device. But the statement of the suplier is big nonsense. That is, I can imagine that Windows 2k does not support USB 2, but Linux does.

Below is an exact copy from the LaCie support ticket:
Open Support Tickets

Ticket #: 101314920 (View)
Opened: 9/13/10 6:10 AM
Last Updated: 9/14/10 12:00 AM LaCie Network Assistant 1.1.0 Linux

Good morning Kent,

My name is Alan, and I will be happy to help you with your LaCie product. First of all, I would like to thank you for choosing LaCie, and we appreciate your patience and t…
View

Closed:
Ticket #: 100485171 (View)
Closed: 8/21/08 12:42 AM
Rate this ticket
Windows 2k or SuSe Linux 11.0 can not see device in any USB 2.0 ports

Can you view it with another Live distro, say Parted Magic. I wonder if the drive is has some cra p on it, like software related to the drive. Could it be wiped?

IT works fine whenboot WindowsXP instead of SuSe 11.2 or 11.3

On 2010-09-17 00:36, KentSzabo wrote:
>
> IT works fine whenboot WindowsXP instead of SuSe 11.2 or 11.3

That would not be surprising if it is designed not to work in linux. Ie, if it needs a special
driver., wich Lacie only suplies for windows.

We are still waiting for some info I asked of you. Please do so.


Cheers / Saludos,

Carlos E. R.
(from 11.2 x86_64 “Emerald” GM (Elessar))

OK it is working on my laptop with SuSe 11.2, my desktop doesn’t see it so yhe must be a hardware problem on it.