On Fri, 08 Jun 2012 23:06:02 +0000, nrickert wrote:
> This has been going on for around 3 days.
>
> Users who have this problem won’t even be able to read to forum, so
> won’t see this post on deleting cookies. To read, they need to either
> delete cookies, or go to “Private Browsing” mode, or try a different
> browser that does not have saved cookies. If they first login to the
> bugzilla, that might work to allow them access.
>
> People have been pointing out problems with the forum software for more
> than 6 months. It is time to end the series of excuses, and actually
> fix the problem.
This is the first report here in several days, and in general the staff’s
experience has improved.
But it’s not a “series of excuses” - there’s been a /lot/ of activity
going on on the infrastructure, and significant progress has been made on
fixing the problems.
One of the significant pieces of infrastructure hardware that appears to
be at the root of the problems is in the process of being prepared to be
replaced (a replacement appliance is being evaluated over the next few
weeks, and if it bears out what those working on the problems have been
discovering, it’ll help tremendously with the problems).
I did a little statistical work on the forum posts as well - there are
high periods and low periods that operate on cycles that correspond to
release cycles. Right now we are at a point between releases that is
consistent with a lower rate of posting.
Low posting rates in support areas (which is what I evaluated - I didn’t
include the chit-chat and soapbox areas) happen for a few reasons, not
the least of which is that people are having fewer problems.
There has been a general downward trend both here and on the user mailing
list (which I also looked at), but the trend doesn’t jump in any way at
the time that the problems started. It’s been a steady trend in both
venues.
I’ve said before, and I’ll say again - it’s easy to say “just fix the
darned thing” without knowing what the infrastructure looks like. The
problems are not simple, nor are some of them trivial. Fixing them has
taken far longer than anyone has wanted, but we ARE making progress.
The reports that come in here /do/ help. I would ask that those reports
keep coming in. Preferably without the “it’s time to stop screwing
around and just fix things” - because nobody’s just ‘screwing around’ and
not trying to fix things. The approach being taken is very methodical,
involving changing something after analysis and seeing what the effect is.
So thank you yet again for your patience, and know that we understand and
feel your pain every day.
Jim
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C