Citrix Receiver stopped working


Running Tumbleweed with Gnome (Wayland) for a while now.
I was using the Citrix Receiver without problems until I updated recently. That was before the issues with the opensuse repos started.

Suse Full package (self-service support)

zypper info ICAClient
Informatie voor pakket ICAClient:

Installatiebron : @System
Naam : ICAClient
Versie :
Arch : x86_64
Leverancier : Citrix Systems, Inc
Installatiegrootte : 50,4 MiB
Geïnstalleerd : Ja
Status : actueel
Broncodepakket : ICAClient-
Samenvatting : Citrix Receiver for Linux
Beschrijving :
Citrix Receiver lets you access your enterprise files, applications, and
desktops from your favorite device wherever you are. Just ask your IT
department how to get started.

Description of the problem:
When I start the citrix receiver application, it briefly displays the window (where the published applications/desktops are). Then it immediately shuts down.
When running the command from the application shortcut:
~> /opt/Citrix/ICAClient/selfservice --icaroot /opt/Citrix/ICAClient
openjdk version “1.8.0_144”
OpenJDK Runtime Environment (IcedTea 3.5.1) (suse-2.1-x86_64)
OpenJDK 64-Bit Server VM (build 25.144-b01, mixed mode)
Segmentatiefout (geheugendump gemaakt)

Output from journalctl:

sep 11 19:56:54 <hostname> kernel: selfservice[5770]: segfault at 8 ip 00007f1727009cc8 sp 00007f1722eca7a0 error 4 in[7f1726a09000+6b0000]
sep 11 19:56:54 <hostname> systemd[1]: Started Process Core Dump (PID 5821/UID 0).
sep 11 19:56:54 <hostname> systemd-coredump[5822]: Process 5769 (selfservice) of user 1000 dumped core.

openSUSE-release: 20170909-1.2
kernel: 4.12.11-1-default

Today I updated to latest TW release, however no change.
All information above is after this update as you can see from the release version.

I know foreign packages are not supported, but I would be glad if anybody could show me a direction for troubleshooting.

A new Reciever package was released by Citrix.
So I tested with my current setup, same symptoms

~> /opt/Citrix/ICAClient/selfservice --icaroot /opt/Citrix/ICAClient
openjdk version “1.8.0_144”
OpenJDK Runtime Environment (IcedTea 3.5.1) (suse-3.1-x86_64)
OpenJDK 64-Bit Server VM (build 25.144-b01, mixed mode)
Segmentatiefout (geheugendump gemaakt)

Kernel: 4.13.3-1-default
openSUSE-release: 20170927-1.2

Anyone having same issue?

Note the following reported bug which was considered resolved last year

Based on that bug report, you should try installing webkitgtk 2.4.11

Another possible try is to install the later TW libwebkitgtk package

zypper in libwebgtk-3_0-0

Reading the descriptions of other similar reported errors, it’s likely your problem has something to do with SSL, so you might want to at least briefly skim your Server SSL settings (ie. has it been updated to install patched SSL released last year?)

In any case successful or not, there is usually little anyone can do about a segmentation fault.
You’ll want to submit a bug at


Anything using webkitgtk (3.0) won’t be dealt with by a bug report, it is dead and is being actively removed from Tumbleweed…

Both many thanks for your responses.
Regarding SSL, this could be part of the issue, but my gut says it’s something else.

When installing the receiver package and launching it for the first time, after accepting the eula, you have to enter a Citrix Access Gateway.
Usually an error pops up saying the server’s certificate is not trusted, when connecting to it.
In several threads on the forum the following solution is provided:

sudo ln -s /etc/ssl/certs/* /opt/Citrix/ICAClient/keystore/cacerts/

This solution has always worked fine for me.

So to be sure I installed a fresh TW and a Leap 42.3 VM.
Both with Gnome, default install and current updates.
Tested the receiver package in both:

  • On TW: same issue as on my host
  • On Leap 42.3: fully functional receiver, so no crashes.
    Of course I had to correct the certs as above in both VM’s.

I also noticed that in Leap no dependency had to be installed.
In TW these dependencies were installed:

(1/4) Installeren van: libjavascriptcoregtk-1_0-0-2.4.11-6.3.x86_64 ....[gereed]
(2/4) Installeren van: libwebkitgtk-1_0-0-2.4.11-6.3.x86_64 ............[gereed]
(3/4) Installeren van: libwebkitgtk2-lang-2.4.11-6.3.noarch ............[gereed]
(4/4) Installeren van: ICAClient- ..............[gereed]

So I guess it’s best that I submit a bug report indeed.

Bug is submitted

I’m happy to announce that the bug is fixed.
Patience is a virtue :wink:

As an extra, some info on the citrix forum.