Can't log in in protonvpn-gui: unknown api error. Should I fill a bug report?

luco · June 20, 2023, 3:43am

i’ve installed protonvpn-gui and i can’t log in: i get an orange notification that says “unknown api error”.
Am i missing something?

hui · June 20, 2023, 3:55am

luco · June 20, 2023, 3:58am

i’ve installed the system yesterday. according to that post, should i wait for an upgrade and try again, right?

Serial.com · June 21, 2023, 4:58pm

hello @luco

See if this can help momentarily until someone with knowledge appears and can solve this problem for good.

github.com/ProtonVPN/linux-app

Unknown API Error When Using The App

opened 01:54AM - 18 Oct 21 UTC

briguyjm

When attempting to login to ProtonVPN using the Linux app (and the `protonvpn-cl…i`), I get an Unknown API Error. Checking the logs I see this message printed repeatedly: ``` proton.exceptions.UnknownConnectionError: Failed to parse: https://api.protonvpn.ch/auth/info ``` Attempting to access the web address from a browser gives me this error: ``` "No route found for \"GET https://api.protonvpn.ch/auth/info\": Method Not Allowed (Allow: POST)" ``` I've tried uninstalling and reinstalling the app, and have tried clearing any config files that I could find but still have the same issue.