Can't connect to internet

Hi,

I recently installed suse 13.2 and I can’t connect the computer to internet.

Any suggestions ?

Any feedback will be wellcome

regards

agunet74

Well, how are you trying to “connect the computer to internet”?
Is this wired or wireless?
What is the problem? I.e. what error messages or similar symptoms do you get when you do what?

What exact network interface do you have?

/sbin/lspci -nnk

or, if it’s an USB device:

lsusb

/sbin/lspci -nnk

File not found

and

lsusb

it’s a list of usb components. none of of them is the network card.

But internet is wired from the modem to the network card.

Then you must have mistyped it.
Please enter “/sbin/lspci -nnk” again and copy/paste the whole output including what you typed in.

it’s a list of usb components. none of of them is the network card.

Well, you should know yourself whether your network card is integrated into your computer, or an external one connected via USB.

But internet is wired from the modem to the network card.

And can you reach your modem?
You still didn’t explain what goes wrong when you try to “connect to the internet” or what exactly you do to “connect to the internet”.

Exit of /sbin/lspci -nnk:

00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0100] (rev 09)
Subsystem: ASRock Incorporation Device [1849:0100]
Kernel driver in use: snb_uncore
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port [8086:0101] (rev 09)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 [8086:1c3a] (rev 04)
Subsystem: ASRock Incorporation Device [1849:1c3a]
Kernel driver in use: mei_me
Kernel modules: mei_me
00:1a.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 [8086:1c2d] (rev 05)
Subsystem: ASRock Incorporation Device [1849:1c2d]
Kernel driver in use: ehci-pci
00:1b.0 Audio device [0403]: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller [8086:1c20] (rev 05)
Subsystem: ASRock Incorporation Device [1849:3662]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:1c.0 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 [8086:1c10] (rev b5)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1c.1 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev b5)
00:1c.2 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 [8086:1c14] (rev b5)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1d.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 [8086:1c26] (rev 05)
Subsystem: ASRock Incorporation Device [1849:1c26]
Kernel driver in use: ehci-pci
00:1f.0 ISA bridge [0601]: Intel Corporation H61 Express Chipset Family LPC Controller [8086:1c5c] (rev 05)
Subsystem: ASRock Incorporation Device [1849:1c5c]
Kernel driver in use: lpc_ich
Kernel modules: lpc_ich
00:1f.2 SATA controller [0106]: Intel Corporation 6 Series/C200 Series Chipset Family SATA AHCI Controller [8086:1c02] (rev 05)
Subsystem: ASRock Incorporation Device [1849:1c02]
Kernel driver in use: ahci
00:1f.3 SMBus [0c05]: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller [8086:1c22] (rev 05)
Subsystem: ASRock Incorporation Device [1849:1c22]
Kernel driver in use: i801_smbus
Kernel modules: i2c_i801
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GT218 [GeForce 8400 GS Rev. 3] [10de:10c3] (rev a2)
Subsystem: eVga.com. Corp. Device [3842:1302]
Kernel driver in use: nouveau
Kernel modules: nouveau
01:00.1 Audio device [0403]: NVIDIA Corporation High Definition Audio Controller [10de:0be3] (rev a1)
Subsystem: eVga.com. Corp. Device [3842:1302]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
03:00.0 PCI bridge [0604]: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge [1b21:1080] (rev 01)
05:00.0 Ethernet controller [0200]: Qualcomm Atheros AR8151 v2.0 Gigabit Ethernet [1969:1083] (rev c0)
Subsystem: ASRock Incorporation Device [1849:1083]
Kernel driver in use: atl1c
Kernel modules: atl1c

Ok, so a driver seems to be found and loaded.

Well, can you please describe the actual problem then, as I already asked you?
“Can’t connect to internet” is far too general. Might also mean that you don’t know how to plug in your network cable… :wink: (not that I think that’s the case)

E.g. something like “the network card is not shown in YaST” (probably not the case then), or “when I try to open a site in my browser I only get this particular error message” (and in such a case, the actual error message would be helpful too).

Also, please post the output of “/sbin/ifconfig”.
And try to ping hosts on the internet, both via IP address and hostname:

ping 8.8.8.8
ping download.opensuse.org