Can't boot after zypper upgrade

I could upgrade openSUSE 11.4 on my desktop but when trying to do the same procedure on my girlfriend’s laptop, after the zypper update part (and the reboot asked), now we can get it to boot.

After selecting suse from GRUB it shows some code (too fast to be read) then black screen forever. I erased the VGA option before booting and now it gets stuck in

[0.490266]<c02037a6>] kernel_thread_helper+0x6/0x10

We don’t have any idea of what to do ;__;

Thanks in advance!

Start by editing the Grub menu line to boot SUSE. I think you do that by hitting the letter “e”. Then add the word “nomodeset” to the Grub boot SUSE line.

Grub Nomodeset

and might help

Didn’t work u.u

Ok, need more information to diagnose.
You tried to update GF’s laptop twice using 11.4 DVD or Network or LiveCD?

VGA=xxx sets a minimum resolution for your screens so you should use the most compatible for her laptop’s video card and screen defaults.

Can your GF’s laptop boot to a GUI or Commandline prompt using Failsafe mode?

Does your GF’s laptop have /home on a separate partition? If she has /home on a separate partition I recommend a clean install using either DVD or Network install. It will format / (root) and /SWAP but not format /home.

Can you review first:
SDB:DVD installation for 11.4 - openSUSE
SDB:Configuring graphics cards - openSUSE
SDB:Installation help - openSUSE

If you reach a commandline login then you can review those fast messages by logging in and typing :

### either  
less /var/log/boot.msg 
tail  -n 50 /var/log/boot.msg
###  and/or 
less  /var/log/warn
tail -n 50 /var/log/warn
##   and 
less /var/log/messages
tail -n 50 /var/log/messages
###  and 
dmesg  | less 

On 2011-04-14 22:36, kirbyiwakitsukino wrote:

> We don’t have any idea of what to do ;__;

Type a ‘3’ on the grub prompt, and enter. You should get to the text login

Cheers / Saludos,

Carlos E. R.
(from 11.2 x86_64 “Emerald” at Telcontar)

3 doesn’t work and the lap doesn’t have a CD tray (Toshiba T-135) so apparently we will have to find a external drive or install it using a live USB. Thanks anyway for your help, if something fails with the reinstall (which will occur until May, since she’s not town these days), I will be sure to tell you.