Cannot install openSuSE 11.3 on my Toshiba Satellite Pro

Hello there,

I have a Toshiba Satellite Pro laptop with the following specifications:

Proccesor: Intel Core i3 350M / 2.26 GHz
RAM: 4GB DDR3
Hard Disk: 320GB SATA 5400rpm
Architecture: x86_64

The computer has already Windows 7 installed on the C drive whereas there’s a D hidden drive with a copy of the recovery image.

I’m having trouble to install openSuSE 11.3 as follows:

I boot the system with the DVD in its drive. After the welcome screen the process stops
using the typical GUI interface and runs a less graphical one. It is at this point where a
window pops up with a request:

“Make sure that CD number 1 is in your drive”

I press OK but the window keeps popping up. Frustrated I hit Back and a red window comes up with the message:

“No repository found.”

I cannot go any further than this point. It’s obvious that the system does not seem to be able to detect the DVD.

I’d appreciate any help.

Thanks in advance.

giavvns

Did you do this first
http://dl.dropbox.com/u/10573557/11.3%20Install/1.jpg

If you can’t get this far

Try holding down SHIFT during the boot and if you come to a linux prompt, type:** linux** and hit enter

Yes, I did checked the Installation Media [by the way, let me say here that I have bought the official
openSuSE DVD] and here’s what I got:

The non-graphical environment came on and a blue window with the message:

Insert installation CD-ROM or DVD

appeared. I hit OK and a red window with the message:

No CD-ROM or DVD found.

popped up. I hit OK one more time and got the message:

Make sure that CD number 1 is in your drive.

Hit OK and the same message keeps repeating itself.

This is really odd. I am typing this from a Toshiba Satellite and I’ve had Satellites for 3 years now running openSUSE without a hitch.

Can you try the following: when you launch the Installation - hit the Escape key while the progress bar is filling up. This should drop you into a detailed screen with (hopefully) an indication of what is failing.

If that doesn’t work, I am inclined to say that the DVD you paid for is somehow not right. I would download the LiveCD and see if you can install from there.

You probabbly got 1 DVD in opensuse box I beleive.
Have you tried by switching hard disk drive in BIOS option from native SATA to compatible mode and DVD rom as well?
I doubt your inbuilt sata dvd writer giving problem.
I had similar problem with Cent OS recently but that was due to HDD native mode thing.
Just give a cross check. :slight_smile:

First off, since you mentioned you owned a Toshiba Satellite, I too am typing from my 10 years old Toshiba Satellite Pro 4600 whereupon I have installed the old 10.0 SuSE Linux! When I performed the installation everything went so smoothly that left me amazed. So, I would expect similar behavior to my newly bought Toshiba with the just released openSuSE 11.3 Linux. That’s why I’m so frustrated!

Now, as far as the bought DVD is concerned. The reason I bought it is exactly because the one I had downloaded and run did not work. So, I thought the download was corrupted. Actually, and here’s the funny thing, I have gone through downloading both the LiveCD and the DVD and the messages I keep getting are exactly the same to the ones I got from the DVD I paid for. It’s obvious it’s my machine’s fault and not the media.

Finally, I did hit ESC while the progress bar was filling up and up to the “Activating USB devices” message everything seemed OK. The three-line message that comes after that scrolls up so fast I cannot read. I just spotted some “Atheros” and “read” words… sorry…

Thanks for your reply. I did tried to do the switching you suggested. That is how I manage to start the installation from the DVD.

I did some more search and found an older message from Indrajitg who solved the
same problem with his Dell T3500 Desktop. Here’s what he did:

Before I tried this on my machine I’d appreciate if you told me how I go about doing that on a Toshiba. In other words:

a. How do I navigate to Settings > Drives > SATA Operation?
b. Is this true? " There would be three options: RAID Autodetect / AHCI; RAID Autodetect / ATA; RAID on. By default the “RAID on” option would be selected."

Thanks

as the toshiba boot choose the key-option displayed at the bottom of the screen and choose one that says either “Setup” or “Bios” depending on which word they chose to use. Once in set-up follow the screen instructions. I have 3 Toshiba and each one has different sections in the Bios so you may have to search a bit for the right category that the setting is under.

OK, hitting F10 and selecting the Advance option I run into a “SATA Controler” setting that gives me two
options: “AHCI”[default] and “IDE”. I didn’t see any RAID or something else. Can you shed some light
here? Thanks

This being a laptop I would not expect it to have a BIOS RAID chip as you might see in a Desktop machine. Thus you would nor see a RAID option in the BIOS setup.

Do you see a setting “boot sequence” there should be "ide 0 "…“cd/dvdrom”…“network” … “raid 0” etc etc
Set first device to cd/dvdrom
Set second to the hdd that best matches your system.

But I have done that right from the start. How else would I have been able to go ahead with the installation from the DVD.
I’ve changed the boot sequence to force the computer boot from the DVD. And this is where the oddity starts. The machine sees the DVD and starts the booting process, yet, when it later tries to install Linux reports that it cannot detect the DVD!!!

Ah! so you hit the gotcha I had on one of my Toshiba’s when trying to install Mandriva, Ubuntu, Kubuntu, fedora on one of my Laptops. Back at that time openSUSE 11.1 was the only one that worked on that Laptop. I never was able to resolve that issue.

We need to find out which driver is failing. There has to be a way to get the error message. You may have said this earlier, but what is EXACTLY the last point you are still “operational” before it continues and fails? If you hit Escape and see the boot sequence come by, what happens when it fails? Do you get the installation menu at all? If not, and you get that blue text screen with the red error box, you should be able to drop back to a command prompt, I think (since it has loaded the base kernel by that time). At this prompt, you should be able to get /var/log/messages…?

This worked on some Toshibas:

Leave/Set the HDD as the first boot medium in the BIOS.
Hit Esc/F8 to get a boot device menu. Now navigate to the DVD-device, boot from it.

On the Toshibas I had to install on, 3 different models, this got the install going. On one of them I had to do a text install, KDE4 is running on all of them now.

I managed to read the very last error message before the failure. It reads:

“Failure to detect CD-ROM/DVD and USB devices”

Did you set the BIOS to say ‘IDE’ instead of ‘AHCI (Default)’? I don’t recall you saying. I needed to do that on an HP desktop PC to install the latest ubuntu on it.

The BIOS would detect the DVD ROM, and boot from it, but the ubu kernel could’t then detect the DVD ROM (even though it had just been booted from it).

Yes, I have also done that; set BIOS to IDE instead of AHCI. No difference…
Bummer!!!

I hope this post is useful, unfortunately I didn’t keep good notes when I had the same problem with a similar Toshiba when I loaded it for a friend quite a while ago, and my memory is not all that good. I just hope my sharing what little I do remember will point you in the right direction.

At any rate. I recall that the laptop was a similar Satellite Pro with an i3-350, etc. The Atheros chip that turned out to be raising havoc with the install process. I did finally get the install finished and the computer booted using boot options: acpi=off edd=off pci=noacpi

Once I got to the point where I could do some experimenting I remember that I discovered that that Atheros chip simply doesn’t “play nicely” with something in the OpenSUSE OS and that conflict set up a stubborn chain reaction of problems.

I don’t promise that those boot options were the only things I had to use, but I do recall that they were essential to the resolution… sorry my memory is so bad.

Once I got the machine booted, I had to use a USB NIC in order to update the kernel before the laptop even became useable.