cannot configure an HP deskjet on usb in 13.2

English Hardware
#1

I have an HP 6122 simple deskjet printer that I had running in 13.2 before. Then because of nvidia problems I did a fresh install. Yast2 can not discover the printer.

hp-set up does find the printer but then hangs in step 2 in the gui version

I recently added the http://download.opensuse.org/repositories/Printing/openSUSE_13.2/ repository and got new hplib files from there but that did not do the job

> hp-setup -i --auto 004:002

give me: setting up device: hp:/usb/deskjet_6122?serial=MY3AN2B3G766

but does not go any further.

any help would be appreciated.

:slight_smile:

#2

Go to software.opensuse.org and enter hplip; when this shows up, go to 13.2 Unsupported versions and select Printing. Install this version (3.15.4) and try again.

#3

If you still have problems after following John’s advice, run (as user)

hp-doctor

and examine the output for reported problems. If necessary, you can upload to http://paste.opensuse.org/
and post the link that it generates here.

#4

When I installed the …/Printing/OpenSUSE_13.2, the version of hplip I got was 3.15.4 and this did not do the job but then I tried hp-doctor which looked like it would do the job but did not - see next reply

#5

I ran hp-doctor and got told there were many dependencies missing and I let hp-doctor run zypper correct that. Then:

lsusb
Bus 004 Device 002: ID 03f0:3404 Hewlett-Packard DeskJet 6122

> hp-setup -i --auto 004:002

Setting up device: hp:/usb/deskjet_6122?serial=MY3AN2B3G766
---------------------| PRINT QUEUE SETUP |

Using queue name: deskjet_6122
Locating PPD file… Please wait.
error: No PPD found for model deskjet_6122 using old algorithm.
error: Unable to find an appropriate PPD file.
Please enter the full filesystem path to the PPD file to use (q=quit) :
/usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz
Description for the file: HP Deskjet 6122, hpcups 3.15.4
Adding print queue to CUPS:
Device URI: hp:/usb/deskjet_6122?serial=MY3AN2B3G766
Queue name: deskjet_6122
PPD file: /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz
Location:
Information: deskjet 6122 Device (Automatically setup by HPLIP)
error: Printer queue setup failed. Error : successful-ok-ignored-or-substituted-attributes

I also tried running hp-setup again with the PPD:
/usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122-hpijs.ppd.gz

but that did not help either.

I am willing to try a few more things, perhaps, even going back to the 3.14.6
Also, I did not run hp-setup as root but as myself.

#6

Ok, open CUPS at localhost:631/, select Printers and then your printer and then Administration>Modify printer. You will be asked for the root password. Go through several options (accepting them) until you get to the PPD options - it will probably take ages to scroll through the choices until you reach the 6122 but try each of the PPDs.

In other words, I am saying: Don’t use hp-setup. This may not work but it did for me after neither YaST nor hp-setup were able to solve the problem when I purchased a new HP printer.

There is also a pair of gutenprint PPDs if that does not work.

#7

I am willing to try a few more things, perhaps, even going back to the 3.14.6

Yes, that might be worth a shot.

FWIW, I’m seeing other failed reports online with those using 3.15.4

https://answers.launchpad.net/hplip/+question/266381
https://forum.manjaro.org/index.php?topic=22914.0

Try configuring in GUI mode

su -c hp-setup
#8

A new version of CUPS came through from the openSUSE Printing repository so I updated my hplip installs to 3.15.4

tried the gui version and when it could not find a PPD it asked me to browse and pick one. Clicked the browse button and goot

error: No appropriate print PPD file found for model deskjet_6122
klauncher(6155) kdemain: No DBUS session-bus found. Check if you have started the DBUS server.
kdeinit4: Communication error with launcher. Exiting!
Segmentation fault

> ps aux | grep dbus

gives me this so it looks like dbus is running

message+ 838 0.0 0.0 33136 4492 ? Ss 10:56 0:01 /bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation
ken 1717 0.0 0.0 14184 1724 ? S 11:00 0:00 /usr/bin/dbus-launch --sh-syntax --exit-with-session /usr/bin/ssh-agent /usr/bin/gpg-agent --sh --daemon --keep-display --write-env-file /home/ken/.gnupg/agent.info-quad2:0 /etc/X11/xinit/xinitrc
ken 1718 0.0 0.0 32608 2816 ? Ss 11:00 0:00 /bin/dbus-daemon --fork --print-pid 5 --print-address 7 --session
root 2162 0.0 0.0 14188 1864 ? S 11:01 0:00 /bin/dbus-launch --autolaunch 4ed603cd18304c8d9216b69334cdeb3a --binary-syntax --close-stderr
root 2163 0.0 0.0 32096 300 ? Ss 11:01 0:00 /bin/dbus-daemon --fork --print-pid 5 --print-address 7 --session
ken 6169 0.0 0.0 10524 1612 pts/11 S+ 11:53 0:00 grep dbus

searching with Google brings me to a lot of problems like this but I have never seen a solution.

Ken

#9

When you get the (empty) list of PPDs in CUPS, choose Another Make/Manufacturer and on the next page Choose file. The PPDs on my system are:

/usr/share/cups/model/gutenprint/5.2/C/stp-hp-dj_6122.5.2.ppd.gz
/usr/share/cups/model/gutenprint/5.2/C/stp-hp-dj_6122.5.2.sim.ppd.gz
/usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122-hpijs.ppd.gz
/usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz

Try one of these and see whether that helps.

#10

sorry, my previous message was a bit misleading. While I did update CUPS, I tried the installation with hp-set in gui mode. It bombs when I click on the widget button to select a PPD file.

Just tried CUPS again and it could not even find the printer.

At this point I am thinking of just hooking the printer up to a different computer or trying the tumbleweed release. The latter is pretty drastic just to fix a printer.

#11

Check if this behaves any differently for you

kdesu hp-setup
#12

On 2015-06-10 16:36, kpdere2968 wrote:
> or trying the tumbleweed release. The latter is
> pretty drastic just to fix a printer.

You can install it in a small virtual machine, to try. As it connects
via usb, it should work, if the issue is solved with tumbleweed.

With a virtual machine you don’t have to replace your installation.

–
Cheers / Saludos,

Carlos E. R.

(from 13.1 x86_64 “Bottle” (Minas Tirith))