Cannot change my openSuse forum email address

Hi, I want to drop my actual email address, when I go in Settings/ Edit Email & Password, enter my password ( The right one, by the way), enter two times my new address and press “Save Changes”,** I can see my password disappear from the password box** and, of course, I get this message:

“The password you have entered does not match your current one. Please press the back button, enter the correct details and try again. Don’t forget that the password is case sensitive”

What is wrong?

You have to change the mail address at the login page. I think it is the link that says “login assistance” or similar. And after changing it their, you might need to ask the moderators to synchronize the forum email address with the one you used on the login page.

Thank you nrickert, I did the first part, it looks like instead of “you might”, it is “you must”.

Regards

On Fri, 10 Jul 2015 05:06:01 +0000, noital wrote:

> nrickert;2718992 Wrote:
>> You have to change the mail address at the login page. I think it is
>> the link that says “login assistance” or similar. And after changing
>> it their, you might need to ask the moderators to synchronize the forum
>> email address with the one you used on the login page.
>
> Thank you nrickert, I did the first part, it looks like instead of “you
> might”, it is “you must”.
>
> Regards

Correct - there are contact instructions on the FAQ page to get the
request to the right person.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

How can such a great os/community can have such a dodgy/buggy forum?
Just tried to change email address as well but I keep getting a message regarding a wrong password (?).
No link or what so ever to the proper Novell page or to some instruction… no plans for fixing these?
Look it just doesn’t look very appealing to the new users… that Novell page for changing email address even force you to provide a phone number! (wtf)

:slight_smile:

I needed to change mine recently, and ran into difficulties. Someone suggested that I login to novell.com. So I did. It turned out that they have a member email address and a support email address, and had changed only one of those. After I got that straightened out, things were mostly fine. But I seem to recall that I also had to IM a forum moderator to take care of the final step for the forum.

sorry for sounding harsh in my previous message… I’m a opensuse lover so some frustration arose :slight_smile:
I managed to change email address in the end… don’t if a moderator helped without my knowledge or not… but I had to go through different logins (Novell page, Microfocus…).
Another funny aspect is that in the final step the page even force to provide your private address (of course I just put random strings)… but that anyway sound pretty UGLY, considering we’re talkin about Linux here :wink:
Thanks

PS:
I found a thread from 2009 with someone having problems with changing email in the forum settings for similar reasons… sorry but it doesn’t match opensuse high quality standards shown through the OS

On Sat, 28 Nov 2015 01:46:01 +0000, horizonbrave wrote:

> how can such a great os/community have such a dodgy/buggy forum.
> Tried to change email address as well but I keep getting a message
> regarding a wrong password (?).
> No link or what so ever to Novell page, some better instruction… well,
> sounds pretty bad :slight_smile:
> No plans for fixing it?
> Look it just doesn’t look very appealing to the users… that Novell page
> for changing email address even force you to provide a phone number!
> (wtf!)
>
> :slight_smile:

It’s in the FAQ - it’s not “buggy” or “dodgy” - it’s a side effect of
using an integrated authentication system.

The FAQ explains what you need to do in order to get your e-mail address
updated.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

It shouldn’t be there.
The forum has a setting page which says change email address and then the form giving the nonsense error as a result.
Overthere in that setting page there’s should be the information something like “it’s broken do this” or if you like it more at least a link to the faq.
Really it’s not buggy or dogdy, it doesn’t make any sense at all… why should someone check the faq for changing the forum address? It’s a totally sick logic, no excuses (2009!).

On Tue, 01 Dec 2015 14:06:01 +0000, horizonbrave wrote:

> hendersj;2740191 Wrote:
>> :slight_smile:
>> t’s in the FAQ - it’s not “buggy” or “dodgy” - it’s a side effect of
>> using an integrated authentication system.
>>
>>
> It shouldn’t be there.
> The forum has a setting page which says change email address and then
> the form giving the nonsense error as a result.
> Overthere in that setting page there’s should be the information
> something like “it’s broken do this” or if you like it more at least a
> link to the faq.
> Really it’s not buggy or dogdy, it doesn’t make any sense at all… why
> should someone check the faq for changing the forum address? It’s a
> totally sick logic, no excuses (2009!).

Well, that’s the way it works, I’m afraid. We could customize it, but
if we did that, then every time the forum software was upgraded, it would
take longer to apply those updates - and we’d likely miss important
security updates.

So the choices have been to either use an integrated authentication
solution and live with a few warts (and the complaints that come with
it), or not be able to update because of a customized interface.

We chose to live with the warts. Sorry if you find that inconvenient.

Jim

Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

Thank for clear Explanation Jim,
I’ll live with the warts too then :slight_smile:
I just wanted to make sure everyone is aware that it doesn’t give a good impression :slight_smile:

On Wed, 02 Dec 2015 03:36:02 +0000, horizonbrave wrote:

> hendersj;2740666 Wrote:
>> On Tue, 01 Dec 2015 14:06:01 +0000, horizonbrave wrote:
>> We chose to live with the warts. Sorry if you find that inconvenient.
>>
>>
> Thank for clear Explanation Jim,
> I’ll live with the warts too then :slight_smile:
> I just wanted to make sure everyone is aware that it doesn’t give a good
> impression :slight_smile:

Trust me, we’re aware - we get occasional complaints like yours. These
forums have been around for a while, and when it comes to implementation
details, there’s not much we haven’t already heard. :slight_smile:

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

I contacted the administration, but in vain. My e-mail was not updated, nor did I get a response. Could you please help me to synchronize my forum address (which is no longer existent) with my Novell account?

On Sat, 12 Dec 2015 07:46:02 +0000, SlonoInquisitor wrote:

> I contacted the administration, but in vain. My e-mail was not updated,
> nor did I get a response. Could you please help me to synchronize my
> forum address (which is no longer existent) with my Novell account?

How did you contact the administration?

The tech admin has been sporadically out of the office, so he may just be
catching up.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

via https://forums.opensuse.org/sendmessage.php

It has been taken care of. Sorry for the delay.


Kim - 12/14/2015 9:13:23 AM

It is perfectly fine now. Thank you very much for your support.:slight_smile: