Dear community,
My system (Dell XPS 13 9315) was working fine at first, but I’ve encountered increasing hardware issues after setting up a dual-boot and running updates. Here’s a timeline of what happened:
T1:
Everything was working fine on Windows.
T2:
I installed Ubuntu 22.04 in dual-boot. On Ubuntu, the webcam didn’t work, and sometimes the speakers and microphone also stopped working. Rebooting temporarily fixed the issue for the mic and speaker, never the camera even though i tried to follow instructions for installation of oem kernel modules. Everything continued to work fine on Windows.
Ubuntu wouldn’t upgrade to 24.04 through the GUI
T3:
I tried running OpenSUSE Tumbleweed from a persistent live USB. On OpenSUSE, the webcam, microphone, and speakers didn’t work either.
Back on Ubuntu, all three (webcam, mic, and speakers) stopped working entirely.
On Windows, only the speakers still worked — webcam and microphone stopped working.
Windows failed at updating last week
the light on the f4 mute button stopped toggling when touching it. I managed to install software either on live opensuse or installed ubuntu to get the led on the mute button to light up upon boot during sign of life
T4:
I performed a Windows reset using Dell SupportAssist.
Camera and mic still don’t work on windows. device manager doesn’t see the mic and the camera is called Intel(R) AVStream Camera although it used to have a name along the lines of OV9 something or IPU6 i can’t remember but never AVStream. under firmware there are three enteries. first two are just called Firmware and the third is Firmware 1.29.1. I tried disabling the two just called firmware and nothing improved but nothing got worse. I did get at some point last week before reseting my windows install on ubuntu where the camera info could be found by a webcam test site but no camera feed.
mute led does not light up or toggle since “clean” installing windows.
thanks for your time
After the reset, GRUB had no options to choose from, so I have to use F12 to boot into the Windows Boot Manager, where the options for linux firmware updater and ubuntu were still available but didn’t do anything.
BIOS is always in secureboot and dell safebios, the camera and mic are enabled. I reverted the bios back to factory settings.
SupportAssist doesn’t detect any hardware issues. although it knows the model laptop and doesn’t realise that the camera and mic aren’t detected.
I ideally want to be able to run OpenSuse Tumbleweed on this laptop in a dual boot confirguration. I need camera and mic to work, ideally on linux but at least on windows.
Any advice?
Thanks for your time, I realise this is not 100% opensuse question, but it did start with me using opensuse on a persistent live usb, and i hope to install tumbleweed and use it fully.