Black screen with movable mouse instead of installation menu in DVD install

English Install/Boot/Login
#1

Hi,
I try to install Tumbleweed 64 bit on a Acer Veriton M4640G. Booting from DVD->Install shows “Starting udev” for about 2 minutes, after some time a black screen with a movable mouse pointer shows up, nothing more happens.
Ctrl+Alt+F3 shows approximately:
"
…
url mount: cd:/?device=disk/by-id/ata-HL-DT-ST_DVDRAM_GHD0N_K2QG7MC1221 @ /var/adm/mount
repository: using cd:/?device=disk/by-id/ata-HL-DT-ST_DVDRAM_GHD0N_K2QG7MC1221 @ /var/adm/mount
loading file:/var/adm/mount/media.1/info.txt → /info.txt
error 37: Couldn’t open file /var/adm/mount/media.1/info.txt
…
error 37: Couldn’t open file /var/adm/mount/part/info
…
error 37: Couldn’t open file /var/adm/mount/autoinstall.xml
…
error 37: Couldn’t open file /var/adm/mount/driverupdate
starting stctsid showconsole inst_setup yast
"
Pressing Ctrl+Alt+Backspace in Ctrl+Alt+F7 screen shows
>>> linuxrc 5.0.92 (Kernel 4.8.13-1-default) <<<
and a red error message window “An error occured during the installation”.
DVD mediacheck reports “OK”.
What could be wrong?

#2

Exactly how did you create the DVD? What method did you use to burn it?

#3

In openSUSE 13.2 32 bit I downloaded “openSUSE-Tumbleweed-DVD-x86_64-Snapshot20161226-Media.iso” from “https://en.opensuse.org/openSUSE:Tumbleweed_installation” and burned the DVD with
"
K3b
Version 2.0.2
Using KDE Development Platform 4.14.9
"
by selecting the *.iso file by left click, inserting the DVD and clicking ‘Start’ in the ‘Burn Image’ dialog.

#4

I don’t know if it might be related, but just FYI your Tumbleweed-DVD-x86_64-Snapshot20161226 includes the 4.9.0 kernel that is giving headaches elsewhere. Check this for instance: https://forums.opensuse.org/showthread.php/522073-Boot-issues-with-Tumbleweed-and-Kernel-4-9-(booting-stops-at-Loading-initial-ramdisk-kernel-4-9-doe
Maybe the 4.9 kernel just doesn’t boot on your HW…

#5

Is it possible to download older snapshot ISO’s with an older
“known to be good” version?

Maybe the 4.9 kernel just doesn’t boot on your HW…

I assume kernel booting is OK because the last log line is
"
starting stctsid showconsole inst_setup yast
"

#6

No, but you might wait for a fixed version in a matter of days…

#7

On 01/06/2017 08:36 AM, OrsoBruno wrote:
>
> I don’t know if it might be related, but just FYI your
> Tumbleweed-DVD-x86_64-Snapshot20161226 includes the 4.9.0 kernel that is
> giving headaches elsewhere. Check this for instance:
> http://tinyurl.com/hzudms7
> Maybe the 4.9 kernel just doesn’t boot on your HW…
>
>

The 4.9 kernel is not just created headaches it is creating migraines.

–
Ken
linux since 1994
S.u.S.E./openSUSE since 1996

#8

Are the error messages


url mount: cd:/?device=disk/by-id/ata-HL-DT-ST_DVDRAM_GHD0N_K2QG7MC1221 @ /var/adm/mount
repository: using cd:/?device=disk/by-id/ata-HL-DT-ST_DVDRAM_GHD0N_K2QG7MC1221 @ /var/adm/mount
loading file:/var/adm/mount/media.1/info.txt -> /info.txt
error 37: Couldn't open file /var/adm/mount/media.1/info.txt
...
error 37: Couldn't open file /var/adm/mount/part/info
...
error 37: Couldn't open file /var/adm/mount/autoinstall.xml
...

normal?

#9

But the log shows:


>>> linuxrc 5.0.92 (Kernel 4.8.13-1-default) <<<

?

#10

Yes, see https://bugzilla.opensuse.org/show_bug.cgi?id=1018693.