acroread process won't die.

The title says it all. When I close acroread, the window closes, but the process won’t die. The process goes from normal CPU usage up to 100% usage in one CPU core and will never end. It makes no difference if I close with the window icon, use “exit” from the file menu, or even close the open document prior to closing the program. Sigterm will not even kill it. I try to kill it from “top” with no luck. I use “killall acroread” or “kill Process number” and there is no reaction. The only way I can stop the process is “killall acroread -s KILL”. I’m not sure if this is a bug or some kind of other problem. This is a fresh install of OpenSuSE 12.1 with my old “home” directory saved. I have reinstalled acroread and nothing changed. Any ideas?

On Tue, 22 Nov 2011 19:06:52 +0000, purevw wrote:

> When I close acroread, the window closes, but the process won’t die.

You’re not alone - I see that issue as well. I just kill -9 it myself as
well, as it’s an Adobe issue that they need to address.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

Sorry, I didn’t even think about it being 3rd party software. Posted to the wrong place.

it is here https://bugzilla.novell.com/show_bug.cgi?id=731896


DD

On 2011-11-23 09:32, DenverD wrote:
> it is here https://bugzilla.novell.com/show_bug.cgi?id=731896

I have acroread-9.4.6 in 11.4, not 9.4.2-3 as the report


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On 11/23/2011 11:08 AM, Carlos E. R. wrote:
> I have acroread-9.4.6 in 11.4, not 9.4.2-3 as the report
>

is your acroread broken?


DD

On Wed, 23 Nov 2011 07:46:02 +0000, purevw wrote:

> Sorry, I didn’t even think about it being 3rd party software. Posted to
> the wrong place.

No, not a problem at all - you’re in the right place, I was just pointing
out that it’s an Acrobat issue. :slight_smile:

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

On 2011-11-23 15:29, DenverD wrote:
> On 11/23/2011 11:08 AM, Carlos E. R. wrote:
>> I have acroread-9.4.6 in 11.4, not 9.4.2-3 as the report
>>
>
> is your acroread broken?

No. But my point is that mine seems newer. Maybe there is an update :-?


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On Wed, 23 Nov 2011 22:23:07 +0000, Carlos E. R. wrote:

> On 2011-11-23 15:29, DenverD wrote:
>> On 11/23/2011 11:08 AM, Carlos E. R. wrote:
>>> I have acroread-9.4.6 in 11.4, not 9.4.2-3 as the report
>>>
>>>
>> is your acroread broken?
>
> No. But my point is that mine seems newer. Maybe there is an update :-?

I’ve got that version on mine (9.4.6) and it occasionally hangs for me.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

On 2011-11-23 23:42, Jim Henderson wrote:
> I’ve got that version on mine (9.4.6) and it occasionally hangs for me.

Yes, that’s typical of acroread. But never in the way the OP describes.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On Wed, 23 Nov 2011 23:13:07 +0000, Carlos E. R. wrote:

> On 2011-11-23 23:42, Jim Henderson wrote:
>> I’ve got that version on mine (9.4.6) and it occasionally hangs for me.
>
> Yes, that’s typical of acroread. But never in the way the OP describes.

When it happens to me, I see the utilization spike he describes.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

On 2011-11-24 03:25, Jim Henderson wrote:
> On Wed, 23 Nov 2011 23:13:07 +0000, Carlos E. R. wrote:

>> Yes, that’s typical of acroread. But never in the way the OP describes.
>
> When it happens to me, I see the utilization spike he describes.

In 11.4 or 12.1?

My test install of 12.1 doesn’t have acroread.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On Thu, 24 Nov 2011 02:33:07 +0000, Carlos E. R. wrote:

> On 2011-11-24 03:25, Jim Henderson wrote:
>> On Wed, 23 Nov 2011 23:13:07 +0000, Carlos E. R. wrote:
>
>>> Yes, that’s typical of acroread. But never in the way the OP
>>> describes.
>>
>> When it happens to me, I see the utilization spike he describes.
>
> In 11.4 or 12.1?
>
> My test install of 12.1 doesn’t have acroread.

11.4 for me. I’ll have to see if I have it on my 12.1 system.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

On 11/23/2011 11:23 PM, Carlos E. R. wrote:
> No. But my point is that mine seems newer. Maybe there is an update :-?

AH!

and so do i (have 9.4.6 on 11.4)…

but, i’ve never had the problem the OP has described…though i admit i
normally use the open alternative (Okular) which uses about half the
memory of Adobe’s Pig…

it seems somehow an older version is shipping with 12.1

ah: http://software.opensuse.org shows 9.4.6 in the update repo for
11.4, and no such in any repo for 12.1–looks like an oversight to
me–which mailing list should that info go to??


DD
openSUSE®, the “German Engineered Automobiles” of operating systems!

On 2011-11-24 11:36, DenverD wrote:

> it seems somehow an older version is shipping with 12.1
>
> ah: http://software.opensuse.org shows 9.4.6 in the update repo for 11.4,
> and no such in any repo for 12.1–looks like an oversight to me–which
> mailing list should that info go to??

The main one, or perhaps directly in a bugzilla.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On 11/24/2011 03:03 PM, Carlos E. R. wrote:
> The main one, or perhaps directly in a bugzilla.

good idea!

https://bugzilla.novell.com/show_bug.cgi?id=732774

now, it would be nice (i think) if a 12.1 user were to install the
version in the 11.4 update repo and see if (for example) the subject of
this thread [process won’t die] goes away…and add that info to the
bug…

otoh: read the caveat in my sig


DD http://tinyurl.com/DD-Caveat
openSUSE®, the “German Engineered Automobiles” of operating systems!

Upgraded (??) to newer acroread 9.4.6 from the 11.4 repository. Shows exactly the same behavior. Apparently acroread and 12.1 don’t play well together.

On 11/25/2011 04:56 PM, purevw wrote:
>
> Upgraded (??) to newer acroread 9.4.6 from the 11.4 repository. Shows
> exactly the same behavior. Apparently acroread and 12.1 don’t play well
> together.

ah, the plot thickens…

please make a comment to the bug referenced above (your ID/Pass here
logs you in there also)…except you might mention the “same behavior”
is as was reported in bug number 731896
<https://bugzilla.novell.com/show_bug.cgi?id=731896>

and/or comment to the acroread process won’t die bug to say that
upgrading to v 9.4.6-0.5.1 from the 11.4 update repo doesn’t solve the
problem…


DD http://tinyurl.com/DD-Caveat
openSUSE®, the “German Engineered Automobiles” of operating systems!

Hello,

I use SUSE or openSUSE since version 5.3 (1998 or so). It’s a well-known behaviour of acroread with some versions of SUSE, but also with Ubuntu. OpenSUSE 11.4 doesn’t have the bug (? - or is it a bug of acroread?). That’s why I switched back to 11.4 from 12.1. I need acroread for work with large construction layouts, because okular cannot zoom over 400% (I need 1600, 3200 or 6400% for readable output). Nobody found the reason of this problem yet; the answer is always: Don’t use acroread, it’s proprietary software, and proprietary software is broken. But acroread has some very useful features…

By the way: you can take every version of acroread (from opensuse non-oss repository, or from Adobe as rpm, tar.gz etc.) and you will have the bug in 12.1. Somebody must do the work and compare 11.4 and 12.1 to find what is wrong, or wait for Opensuse 13.1. Possibly the bug is gone, and comes back in version 14. I had this game more than one time.

On Sun, 27 Nov 2011 00:16:03 +0000, TomWed wrote:

> OpenSUSE 11.4 doesn’t have the bug (? - or is it a bug of acroread?).

Yes, it’s a bug in Acrobat Reader, most likely.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C